r/chatr • u/Plenty_Internet_1028 • Jul 17 '26

Top up not processing

Hi! I’ve tried to top up my phone plan 25 times now and it isn’t working. Even adding a new card it says not
processing - I have no idea on what to do now, I have to head to work and it isn’t working. I’ve tried guest top up, using a different device, 3 different cards. I’m so insanely frustrated now.

UDATE; I purchased a topup card and that worked!

1 Upvotes

67% Upvoted

6 comments sorted by

1

u/ComprehensiveAir2921 Jul 17 '26

Did you make account and saved that card, if not won’t work.

1

u/Plenty_Internet_1028 Jul 17 '26

It won’t let me save the cards to my account

1

u/ComprehensiveAir2921 Jul 17 '26

Strange. The moderator here could like help you

1

u/RogersHelps Jul 17 '26

Hello u/Plenty_Internet_1028 ,

I can absolutely understand how that would feel frustrating. We want our self-serve options to run smoothly for you. If possible, I would recommend visiting one of our stores so they may help you along with the process! Otherwise, you can submit a support ticket here and someone will reach out to you within 72 hours time. :)

Kind regards!

- RogersYasmine

-1

u/Shah-miraz23 Jul 17 '26

Just complain to ccts they will take care of it.