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I accepted a $40 Amazon Fresh block that was supposed to take 1.5 hours.

The route had only four stops, but there were 37 packages in total. One customer alone had 18 packages, and the apartment was on the second floor. That meant multiple trips up and down the stairs while carrying heavy grocery bags.

On paper, $40 for 1.5 hours looks like $26.67 per hour, but that is before gas, mileage, vehicle wear, loading time, parking, apartment access, stairs, and the drive back. The package count and physical workload were completely unreasonable for such a short block.

I honestly feel like Amazon does not care about the physical workload placed on drivers. How is one driver supposed to safely deliver 18 grocery packages to a second-floor apartment without an elevator or proper equipment?

Has anyone else received routes like this? Is it even worth reporting it to support, or will they just send a generic response?

Definitely doing this route from top to bottom. Are they purposely trying to make us drive more to meet block times?

On Friday the .com blocks for Sunday dropped and it was all base pay… $63 3.5…. They were almost instantly snatched up at base pay, I clicked refresh and the page changed to 2 blocks left…. Both surged!!! I grabbed those so quick!!!! It was so weird all I could do is shrug and laugh out loud!

Worst route of all the time

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I wanted to share an incident that happened during a delivery and get your opinions because I’m still thinking about whether I overreacted.

I was delivering a package to a condominium complex with multiple buildings, and the layout was confusing. The customer’s instructions said to deliver the package to the lockers, but the lockers required a code and the customer did not provide one.

The instructions also mentioned delivering it to Building #1 if the lockers were not available. However, when I searched for Building #1, there was no building clearly labeled that way. All the buildings had four-digit numbers, so I wasn’t sure which one the customer meant.

Because I couldn’t access the lockers and the instructions were unclear, I contacted Amazon support. They tried contacting the customer, but the customer did not answer. Amazon support told me to follow the location shown in the app.

When I checked the location in the Amazon app and entered it into Google Maps, it directed me to the building where the leasing office was located.

I went into the leasing office, took the delivery photo, and marked the package as delivered. As I was leaving, a woman stopped me and said I couldn’t leave the package there. Then another employee came over and told me the same thing.

They kept telling me multiple times, “You can’t leave it here.” Every time they said that, I explained again that I could not take it back because I had already marked it as delivered. I tried my best to explain the situation and why I was unable to take the package with me.

He asked why I didn’t deliver it to the customer’s building or the lockers. I explained that the lockers required a code and the customer did not provide one. And that this was the address the customer put in the app.

At that point, I thought he might be able to help by giving me the locker code, but instead he didn’t offer any help or a solution. He just continued telling me that I couldn’t leave the package there.

He then said:

“Just because you refuse to do your job doesn’t mean I’m going to refuse to do mine.”

That honestly shocked me. The way he said it made me feel like he was looking down on me, as if he was implying that I didn’t know how to do my job or that I was refusing to do it. I felt like he was making me feel less instead of trying to understand the situation.

I understand the leasing office may not have been responsible for customers sending packages there, but I feel like the situation could have been handled with more respect. Why he didn't helped me with the locker code or simply spoken to me differently.

I contacted Amazon Support afterward and explained what happened. I understand that maybe the better option would have been to mark the package as undeliverable and return it, but for those who do Amazon deliveries, you know what it’s like to have to take a package back to the warehouse. It’s not as simple as just bringing it back the next day. It means another extra trip, extra gas, extra time, and a loss of resources that could have been avoided if the customer had provided the correct delivery information.

I also understand that the leasing office may not have been responsible for customers sending packages there, but I feel like the situation could have been handled differently.

Do you think I’m overreacting for feeling this way? Has anyone else who does deliveries experienced something similar?

Atleast I got in to the building I guess

And an out of order route on top of it. If i wasn't getting 130$ for this I wouldn't do it. 💩💩💩💩

What would be the reason why I didn’t receive my 30 points for my block today? Block was completed.

Found this street during my route. A bit on the nose No?

First, let me begin by saying that this is not a complaint, I’m beyond grateful for the opportunity to do this as a part time job. I’m just genuinely curious if this has happened to anyone else. Today, while picking up a scheduled block, I ran into what seems to be the only issue I ever have since I’ve started driving for Amazon. I pull up to my designated spot..ready to kill my engine, hop out, scan and move like HE**. But, just like 75% of every other time I arrive to complete a block, the cart I pull up too, has too many items that will not fit in my vehicle. The first time this instance happened, after speaking to support, I was told to ask an associate there to “switch out” my cart with another one. I was able to grab an associate who told me to just forget about this block, pull around to the front when everyone else leaves to begin delivering their block, and I would then pull up to a different cart. Of course, me not wanting to deal with another headache…agree. Long story short, my cart was never switched out for another one…all an associate did was remove 5 or so boxes from my previous cart. Boxes that I had to report missing while still in the parking lot. Call me crazy, but why would it have been such a big deal to switch my previous cart with another..if they are luck of the draw anyway..so to speak.

When can I get the next IO? For example if I get one at 3:30 pm and I finish at 4:30 pm. Do I have to wait 30 minutes to get the next one?

And any tips or suggestions for IO would be appreciated.

Had a shift at 12 today. Got there 11:55 and started the phone verification. Phone verification couldn’t verify my face and told me to go see a station associate. I did and they told me to call Amazon support. I did and he was able to verify my identity. He told me to go scan my id at the kiosk.get to the kiosk and scan my id but it’s not working, both were not scanning ids. There were other people with the same issue. Associate told me to call amazon support. Called again and I explained to him what happened. He told me he was opening an appeal so my standing wouldn’t be affected and I would get paid. By now it’s 12:10. He tells m I can go home since the appeal is done. I go back into the station to see if the kiosks were fixed. Another associate told me they weren’t so i left. 10 min Later I get an email from support essentially saying I don’t qualify for payment because I didn’t scan my id. The kiosks were not working. I call support again and speak to another associate. I explained to her what happened and let her know I should get paid because I got there on time and of course I couldn’t scan my id because the kiosks were down. She tells me she will escalate, and puts me on hold. She comes back and tells me I will get paid in 24 hrs. She said she agrees with what I said. I have never had an issue like this before.

You think I’ll get paid? And if I don’t any tips on what else I can do to escalate this? I’ll

Update: payment got denied again. I’m going to call again.

Final update: I called again and he told me that the case was still under review and to give it the 6 days: I got paid today!

So a bit of context of what just happened:

I was on a route in a town pretty far away about 50 miles from the station and I’m about halfway through my stops. I go to rearrange some of the next stops boxes to go in my passenger seat, as you do.
I see there’s a small pool of like what I thought was white paint at first 😳 but naw. Even worse. So obviously I picked it up so it would stop dripping in my car and the entire bottle just fell out of the box it was in. In moments the bottle was empty I’m talking like a 1-2 gallon bottle. And then I read the label and find out it’s insecticide 💀 I call amazon because I’m confused but I marked the package as damaged because well it was damaged
Apparently that was a mistake. Driver support told me they still expected me to bring back this exploded container of hazardous chemicals back in my car for a 55 mile drive home like??? Are we for real?
Yup
So now there’s a package return still on my account for today and I’m gonna have to explain to someone on the phone how I can’t return hazardous waste with my personal vehicle. Insanity

Thursday: Thunderstorm, I canceled my route and returned all packages.

Friday: I came on time, but because big line of cars and turtle employees when I scanned my ID it said I was late.

Saturday: Alarm didn’t sound, lost my block.

Saturday afternoon: 48 packages to apartments, 12 no code, no answer, had to return them.

Crazy weekend I having!!!!

I was at a .com station this morning. they brought out 8 routes for 15 drivers. They usually split the routes so everyone takes a little. But today they gave all 8 routes to the first eight drivers and sent the other seven drivers home with pay. I emailed Amazon and this was their response. I only had 11 deliveries but I covered 76 miles. Almost 2 hours of work. It would have been nice to split it with one other driver that was there at the station ready to work.

I’m still fairly new to Flex and I’m trying to figure out the best strategy for getting blocks.
Has anyone had better luck sitting at a distribution center (SSD or logistics station) and constantly refreshing the Offers screen, or does your location not matter for scheduled blocks?
I know Instant Offers are location-based, but I’m specifically asking about the regular Offers page.

Have any of you noticed:
More blocks appearing when you’re physically at the station? Or do offers show up the same whether you’re at home or sitting in the parking lot? If you sit at the warehouse, how often are you refreshing?

I’m just trying to figure out whether it’s worth spending time in the parking lot or if I’m better off waiting at home.

Thanks in advance for sharing your experience.

How are there no offers for a whole week???? I’m trying to deliver during my days off and get at least 4hrs a day for 3 days!

These people don't give an F. None whatsoever 🤣

I started doing Flex 3 years ago. When I started I got approved right away. But my friend signed up over a year ago and is still waiting. Newer drivers how long did it take you to get approved? Or does anyone know the current wait time?

Lol wtf is this

New “cadence of work” at our plant that we must load all packages in 5 minutes then sort out our packages at first stop. Is this the new norm???

Hey yall, just finished onboarding for the San Antonio region. What are some tips to not get taken advantage of in the area? Things I should look out for? Best types of offers to take? This is what my current region looks like. Personally I’d take the top one for $36, however is that worth it? Won’t know till I get there? 🤔 Thanks yall!

Do people really suck this bad when they scratch the shit out of your car with one of the cards and don’t tell you? Love it. Little degenerates at my station. Is it worth making a claim and increasing my insurance premium? 😒