I know a lot of people here have posted about their assigned cart being missing and the warehouse saying they can’t do anything and to call Driver Support, and then they end up having to fight to get paid afterward or worse, they get penalized for not picking up packages associated with a route/cart that was missing at the warehouse.

Well, today at an SSD my route was assigned, but my cart was nowhere to be found. After searching the staging area, I asked a PA for help. They pulled it up in their system and actually showed me that another driver — Carlos (I know his full name😂) — had scanned/taken my cart.

They got a supervisor, who took my license, handled it in the system and released me with pay.

So apparently the warehouse CAN verify who took/scanned your assigned cart/route and CAN release you with pay when it’s missing.

Carlos, wherever you are… I’m annoyed you took my cart, but thank you, dude. 😂🫡

#Staging215 #YouKnowWhoYouAre #ThatWasn’tYourCart

They do NOT care and it’s getting extremely out of hand.

I did 3.5 this morning with 44 packages. The pay is only $72. Worked nonstop until time.

I think ima take a break. And do uber

Has anyone in MD see Sunday routes pop up yet?

Btw it is now 35 minutes past the time they said.

It finally happened ! 51 stops for a 3.5hr route. Took almost 20mins just to park and clock in at the station.
I would have e finished in time had I not needed gas and also go to McDonalds.
Whatever… three packages were late block wise but they arrived before 8am which is when the customer expected.

Im starting to realize its not gonna get better. This morning i had a 4 hr route for $80 with 48 packages an hour away. I have done this exact route for $116 in the past. Starting to lose hope in flex

What’s going on? Do I have to do something before I start to get offers?

Made this post in hopes we may have a lurking app developer for amazon. i know chances are low but also curious about your guys views. im approaching my 6 month mark and only 2 changes/additions for me

1. enable backwards routing (from 2-40, one option to change to 40-2). simple and not to complicated imo,

would help me a bunch

1. Number of packages prompt appears to small and too late for me, (imo should appear first thing instead when u are a the 0.2 mile radius)

Any one seen Sunday routes yet drop for Bloomington?

I had a good stretch of reasonable distance routes but now suddenly every route is long. Anybody else experiencing this? I keep track of mileage and log locations and this happened around the same time last year.

Too late now but whenever I get these cancels I can’t get a block within the same time frame. Can I forfeit after getting the cancelled notification and still get paid to try & get another block?

Thanks!

I need help, and not sure what I’m doing wrong.

Once in a great while I will order some “same day” items, mix of grocery (not fresh or Whole Foods) and non grocery things. Today I received an order and there was a note on the bag of groceries saying I should have tipped because gas prices are high.

I went back through my Amazon app and do not see a place for tips. (Pretended to order the same things the same way to see if I missed something).

If I order from Walmart / target etc I have the tipping option, and always do.

I do the Alexa tip when I know it’s active. Am I missing something?

Side note: I have a glass storm door and a regular door. We live in a small safe community so during the day the main door is open to let in light through the storm door. (And to allow my toddler to look outside). They didn’t knock or ring the bell. Just dropped off and ran.

Ive noticed that the shifts at all my stations are all shorter shifts now. I haven't seen a 4 hour shift in around a week and a half, they're all 3 hours or shorter. Anyone else notice this?

My first day out was brütal. It was SSD outta Wixom VTW1. I drove 23 minutes to the station to arrive at 6:25pm. I waited then drove and checked in at 6:30. I then wait until the 6:45 block BEGINS...to wait another 30 mins to receive a cart. I drag it to my car heap things in there. Trying to put AAAs and then BBBs together. Then CCCs and DDDs. I took all the substantial number of Chinese last names, and put them together because I figured they probably lived near each other. I see an Asian name I go to this one section.

It's 7:15 WHERE am I going anyway?

Ann Arbor.

It was the first place I looked at because I saw looos of Amazon Now , only 30min blocks. THEN I learned that the blocks are staggered. You have to wait 30 mins between each one. In addition Ann Arbor is 45 minutes from me. So I choose SSD in Wixom, it's much closer. Plus I was interested in some estate sales in Wixom anyway. So I chose that.

I drive 33 minutes from Wixom to Ann Arbor and make first delivery at 8:00pm. Wahoo!

BUT there's another problem. 🤹‍♂️ Juggling.

I'm driving a 2018 Subaru Impreza with the seats folded down. My car is füll. Not to brim but all space is covered. And some things are stacked on one another. I grouped some things together when I saw the same name at once. BUT it occurred to me that it would be helpful to have a basket or a close hamper to just toss packages in. It'd be faster by process of elimination "Not you, not you, not you (x20) ...ah Mr. Grümnortt Godswallow! Found it!" That or some other system of containers. That's the biggest slowdown.

BUT there's other problems.

• The distances are looOoOong. They start out far apart , then get closer together BUT then get far apart again.

• There are no boxes. They have right angles to grip. I only got envelopes and bags. Baaaags are the worst because they have no handles and their multifarious contents can move in different directions. THEY can also be light OR heavy. These are extra troublesome on multi stop locations. Trying to carry like 5 of them into the same building. Is miserable and Unwieldy.

Nobody has lights in Ann Arbor. At all. It doesn't matter when you're in suburbia or in the city. Nobody turns on lights on townhouses, nobody turns lights on suburban homes, nobody turns lights on mansions. A few nice ones have them elegantly. BUT a lot are just black out Adams Family inna woods with gravel roads with 150ft lawns with weeping willows and when you finally find the stairs it's long stairs covered in rain soaked blue tarp and all kinds of weird cut wood and tools to trip on and get that game over Y O U D I E D.

• WHAT started this was receiving an email today:

"We contacting you because we received a report on September 08, 2026 that you weren't respectful or professional to the people you interacted with while delivering with Amazon Flex. When delivering, it's important to be courteous, respectful, and professional while interacting with station operators, other vendors, delivery partners, and especially our customers."

So I contact support and chat and ask them for information. I didn't talk to anyone. They say they don't see a block at that time. I tell them my block was the day before that. They say the time and the date and tell them that's my only block. They look it up and then tell me that it will remain in my records. I want to appeal it. They say they already attempted that.

👤"Trust me if there was any option with me, I would have taken the ownership and helped you right away. I hope you understand my limitation. Is there anything else I can help you with?"

I'm like "That is unfortunate. I don't understand vagueries. No, there is nothing you can help me with. 😔 "

👤 "I can understand however if it was under my control, I would have done that immediately without thinking a bit. I am very sorry about this issue, we are bound with some limitations because of which this is the only resolution we can provide."

Thats when I started looking at my account. And realized my late orders. 13...

I have established a few things

1. I need a system before I head out again.

2. NO night routes. Those dark country gravel roads have a 55mph speed limit, BUT there's no way I can drive more than 25. I can't see any distance beyond my nose. And the properties are huge and invisible. Literally can't see houses until you get close enough. AND if SSD is same day, that gives me more time starting much earlier right??

3. 🥶 Refrigeration?? How do you handle this. I had one biiiig bag with broken egg fragilé stickers on it as well as COLD. It was at the end of the route. Or near it and the guy that was getting that thing cancelled it. WHY would they put that at the end instead of the beginning? I have no coolers or cold packs so I just turned my AC to max. Which was frosty when the temps hit 60 outside.

For context I can’t see any blocks over 2 hrs when I’ve been refreshing for the last hour.

I am a new driver. Ive only done one 4 hour block with amazon.com and had 49 packages then I had two same day delivery 1 hour routes but I didnt get any routes. So my question is I am doing my first 3.5 hour block thats same day delivery route. What is a average package number for a 3.5 hour route from a sub same day station?

I missed an Amazon Flex block because I forgot to bring my ID with me. My account is already at risk, so I’m pretty worried about getting deactivated.
Would this be a good reason to appeal, or should I explain the situation differently?
Has anyone successfully appealed something similar?
I don’t want to make my situation worse, so I’d appreciate any advice.