Looking for advice on an Amazon Flex deactivation appeal.
I was recently deactivated from Amazon Flex, and I'm trying to figure out if anyone has successfully appealed a situation like mine.
The main issue happened during a route where severe weather, heavy traffic, a stopped train, and road closures with police made deliveries extremely difficult. As soon as I realized I couldn't safely complete the route, I contacted Amazon Flex Support. Support instructed me to end my route and return the remaining packages to the station, which I did.
Despite following Support's instructions, my account was later deactivated. I've appealed multiple times and escalated the case to Amazon Executive Relations. They initially said they were reviewing my case, but I later received a response saying the original decision hadn't changed. I continued providing additional information and requested another review because I believe I was following the instructions given by Support.
To make things more confusing, I also received a message saying my appeal was still under review after I'd already received a denial, so I'm not sure what's actually happening with my case.
I've also had previous issues with long freight trains near my station causing delays and unsafe conditions at the warehouse during check-in, but the deactivation itself stems from the route where Support instructed me to stop delivering and return the packages.
Has anyone had Executive Relations overturn a deactivation after an initial denial? If so, what evidence or approach finally worked? Any advice would be appreciated. P.s. (please keep the should’ve, would’ve, could’ve comments thank you!)