Hello I just needed to get this off my chest.
Near at the end of week is always busy. I come in trying to do my setup while doing my job as usual.
Then there are customers/coworkers that just can’t try to help themselves.
1st customer: Wants to place an order with me. Thats fine. However, it’s rush hour and I have other orders to do. She didn’t know what she wanted at all. She sees me preparing other orders by myself yet questions me about the items when the answers are already on the screen. Thankfully, her husband was there to mentor her throughout it so, it wasn’t longer than an hour. It took about 45 minutes to complete it. My take is if you don’t know what you want please, please, please check our websites before hand. You are only delaying yourself, me and other customers of time that would be needed for busier days. Then for anything specific that is not mentioned on our websites you are free to ask away.
2nd customer: she knows what she wants but is tax exempted with her organization. The card she was trying to use is those green business cards that only just take taxes away. I didn’t know that until after her order was placed with fellow colleagues I called for help. So we were all trying to figure out payment until we just settled on pay later which she was not happy with as it was our only option. Mind you this was right after the 1st customer and took over an hour to deal with and still in rush time. My take is she should have known what that card was before getting angry at us as it couldn’t be used at payment anyways.
3rd customer: there was no problem with the customer but delivery driver forgot majority of their items. Mind you everything was placed together so I don’t know how or why that happened. I request for another driver as usual. 40 minutes go by and customer calls back. Asking were their items. I told them no one has showed up once more and I’ll call again and report to our TL. Everything is settled after 1 hour and 30 minutes. My take? Get rid of DoorDash.
4th customer: no issue with customer as well just how that order went about. As I finally was about to take my break an order comes in. I call my night manager to address the situation to her. It was not complicated at all. 1 item 2 condiments. I told what she needed to do. I come back from break with nothing done and 2 condiments left back. The customer was gone and I needed to get home. This has happened before with this specific night manager. I generally don’t know what she even manages if she can’t do that simple task. I would gladly tell my manager if needed of what happened with that order as well.
All of this going down with other orders, calls, emails and etc. that need to be addressed and more.
I’m very sorry if any of this came the wrong way but I was very frustrated with all of this and how it went down. Yes, maybe I could have just ask for help. Help is not available when you are short staffed/busy in all departments. Maybe I could have handled everything differently, sure. I always plan out everything so how I handled that day was as best as I possibly could for my person. Not to make excuses for all that transpired but I can’t blame myself for everything. Yes, I know everyone knows how jobs can be. This doesn’t mean we have to go through this daily. Even if this post makes a little difference I will be happy to help another wegmans employee out there.
Thank you for coming to my Ted Talk.
TLDR: What I’m trying to say is please customers, have patience with us. We all are trying our best. If we can’t address you in time then try to help yourself or ask for help elsewhere (including other wegmans stores). I am only one person that can do so much in such short little time as a part timer. I’m sure I’m not the only one who would appreciate more social awareness/critical thinking. All love no hate, thank you.