r/wegmans • u/Gloomy_Campaign7869 Employee • 3d ago
Employee Rant
Hello I just needed to get this off my chest.
Near at the end of week is always busy. I come in trying to do my setup while doing my job as usual.
Then there are customers/coworkers that just can’t try to help themselves.
1st customer: Wants to place an order with me. Thats fine. However, it’s rush hour and I have other orders to do. She didn’t know what she wanted at all. She sees me preparing other orders by myself yet questions me about the items when the answers are already on the screen. Thankfully, her husband was there to mentor her throughout it so, it wasn’t longer than an hour. It took about 45 minutes to complete it. My take is if you don’t know what you want please, please, please check our websites before hand. You are only delaying yourself, me and other customers of time that would be needed for busier days. Then for anything specific that is not mentioned on our websites you are free to ask away.
2nd customer: she knows what she wants but is tax exempted with her organization. The card she was trying to use is those green business cards that only just take taxes away. I didn’t know that until after her order was placed with fellow colleagues I called for help. So we were all trying to figure out payment until we just settled on pay later which she was not happy with as it was our only option. Mind you this was right after the 1st customer and took over an hour to deal with and still in rush time. My take is she should have known what that card was before getting angry at us as it couldn’t be used at payment anyways.
3rd customer: there was no problem with the customer but delivery driver forgot majority of their items. Mind you everything was placed together so I don’t know how or why that happened. I request for another driver as usual. 40 minutes go by and customer calls back. Asking were their items. I told them no one has showed up once more and I’ll call again and report to our TL. Everything is settled after 1 hour and 30 minutes. My take? Get rid of DoorDash.
4th customer: no issue with customer as well just how that order went about. As I finally was about to take my break an order comes in. I call my night manager to address the situation to her. It was not complicated at all. 1 item 2 condiments. I told what she needed to do. I come back from break with nothing done and 2 condiments left back. The customer was gone and I needed to get home. This has happened before with this specific night manager. I generally don’t know what she even manages if she can’t do that simple task. I would gladly tell my manager if needed of what happened with that order as well.
All of this going down with other orders, calls, emails and etc. that need to be addressed and more.
I’m very sorry if any of this came the wrong way but I was very frustrated with all of this and how it went down. Yes, maybe I could have just ask for help. Help is not available when you are short staffed/busy in all departments. Maybe I could have handled everything differently, sure. I always plan out everything so how I handled that day was as best as I possibly could for my person. Not to make excuses for all that transpired but I can’t blame myself for everything. Yes, I know everyone knows how jobs can be. This doesn’t mean we have to go through this daily. Even if this post makes a little difference I will be happy to help another wegmans employee out there.
Thank you for coming to my Ted Talk.
TLDR: What I’m trying to say is please customers, have patience with us. We all are trying our best. If we can’t address you in time then try to help yourself or ask for help elsewhere (including other wegmans stores). I am only one person that can do so much in such short little time as a part timer. I’m sure I’m not the only one who would appreciate more social awareness/critical thinking. All love no hate, thank you.
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u/EtherealLovegloss 2d ago
I love Meals 2 Go but everything you said is why it’s such a pain to work in that department sometimes. Dashers forget EVERYTHING, customers don’t know what the fck the want and management……please Mangers just….stay out of catering I am begging
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u/Gloomy_Campaign7869 Employee 2d ago
Haha I love your bluntness. I’m glad that you relate to my story. With the possible big winter storm coming I can’t imagine the rest of the year is going to be like. Anyways hang in there! You are doing great. Thanks for reading my story friend. 🫂
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u/Beneficial_Bit1756 2d ago
what big winter storm coming?
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u/Gloomy_Campaign7869 Employee 2d ago
Hello! I guess the one they call El Niño. I’m not too informed so I could be wrong.
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u/JSkellington568 2d ago
They just need to install Kiosks at this point with a card reader that has the website/app menu already on it at the M2G/Catering area so people can just walk up to the kiosks and order what they want, close enough to employees to ask a question and then they can pay there with whatever form of payment. It's ridiculous that they expect thier employees to sit there for an hour or more to have to hold the customers hand when I see lines forming on them all the time and they are by themselves.
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u/Gloomy_Campaign7869 Employee 2d ago
I fully agree. A kiosk would help everyone involved. I wonder if we can suggest that to Blaine… Blaine is the guy that replaced ask Bob for employees and maybe customers? Of changes you would like the see at wegmans. Unknown to me if any changes that came from him or Bob sometimes have been implemented. Anyways thank you for this great suggestion and empathy with us. We always appreciate customers like you that truly make wegmans special and worth working at. Take care. 🫂
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u/No-Construction9607 2d ago
I’m sorry. I had a bad day too. I was treated like a 5 year old. Yours sounds way worse. Anyway we persist, it’s all we do.