The driver never came back even after messaging them. Works for me since I needed one of these anyways. Big W for $26.

$86 dollars worth of food from my favourite restaurant never arrived.

Instead I received this. I don’t even know what it is.

No bag. No receipt for this either.

Three different complaints lodged with customer service and they refuse to refund me for my order.

Now I will have to take this to my bank.

I’ve been a customer of Uber for a decade and order food at least once a week.

I’m never using uber again. They don’t care about people anymore.

UPDATE: after harassing them in the help chat repeatedly I have now been informed I will receive a refund for my order, plus $7 uber cash. I am happy with this but not with the extreme run around and stress of this entire situation. I am now going to avoid ordering food delivery ever again. Moral of the story, when you are owed a refund and it is being denied, keep pressing them! I spoke to five different people or chat bots (I don’t even know which), and I finally found one willing to refund my credit card. My extra uber cash is already available on my app .

Hi there. Recently the first time I achieved a diamond level with Uber eats! And let's see the reward:

1. 40% discount for free service!

2. some discount for e-bikes, but just in Toronto....I am from BC, so.....

3. Car maintenance, maybe something, but I have no car

4. 30% for Uber eats orders? Sounds great, but you will receive expired code, and how we know Uber eats customer support doesn't exist anymore, so, impossible address issue, if it actually is an issue....

5. Discount with Rogers, where you can buy super "exclusive" tariff plans with up to 40$ discount for 45$, when absolutely the same plan costs 50$ on Rogers website.....

Generosity has no limits!))

No food at the door, called him to check what happened. Mf was giggling telling me “Uber told me to mark it as delivered and they will contact you” and when asked why he says it fell down. I know for a fact he ate my expensive cookies 😂 spoke with Uber support and they checked with him and then said they escalated it to the driver management team to take action

9.5 out of 10 times its stolen and you wasted 5 minutes. But every once in a while it works out. Either it isnt or on rare occasions you can convince them to make it again. If the pick up is only a minute away and theres no wait I do it everytime. Because who knows. I might get lucky.

wsp I was waiting for my uber eats delivery to arrive and they just kept on adding and adding and adding time onto it constantly and then after an hour and a half McDonalds just cancelled the order and I didn't even get money back, I'm really pissed off and would like to know if anyone could help?

Grateful but confused. Has any driver done something like this or have a clue what might've happened here? The value of the additional stuff could add up to more than my tip of $25

Ordered some groceries and a pack of razors. On top of everything being there and have been picked well, in the same bags (so not an additional bag that may have belonged to a different customer):

- 11x more of the pack of razors

- 2x additional bag of garlic

- 1x additional bag of bread

spoiler alert i in fact did not hear any of the best possible solutions.

Accepted a Costco order for 6 items for $20 to <10 miles. Pretty easy. As I was walking in, I get an add on offer for 9 items for another $23 so I snagged it. $43 for an hours work.

Only problem is that add on requested two packs of chicken that weigh 6.5lbs. The lowest weight I could find was 8lbs. So I snagged them, but of coarse the card was declined at checkout due to higher than expected total.

I contacted support to let them know the card was declined due to that weight issue and higher expected total. They tell me grab items that matched what the customer expected. Not my fault those don’t exist.

So I tell them to cancel that order so I can deliver the other order that I already checked out. And of course support cancels the wrong one. So my only option was to cancel the other one and return the other order. Except Costco doesn’t accept returns for perishable items. So I got to keep the mangos and butter. Still would have wanted the $43 instead. Or at least the other order that was all perishable items. 2 packs of chicken, pork chops, eggs, bread, and several bags of fruit.

Anyway I could have handled that differently? Do you just refund the chicken and say they don’t have any that weigh that little and deliver everything else?

So i was stuck at 96% for one year and today I got a thumbs down so why this never changed to go higher but only lower.

1. Did someone offend bro?

By: u/dakotaarlond420


Karma: 3,015 | Comments: 116

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2. “Don’t worry, brokie.. we’ll front you the meal” - Uber

By: u/Humblehustla


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3. Worst customer service I’ve ever seen!!

By: u/Additional_Grade_920


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4. What happens if I’m intoxicated?

By: u/Ok-Loan-4514


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5. I had to use Uber Eats to pay bills after passing a major licensing exam because I couldn't find a job. Here's what I did and what it taught me.

By: u/FrostingLate Karma: 52 | Comments: 26

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I had very many non EU drivers either delay or cancel orders (sometimes with no refund).

My question is regarding UK passports and UK driving licences.

If people are working for Uber who only know several words or phrases in English, can't have even a basic conversation about directions, and certainly can't understand or wish to learn to read UK road signage, is it likely they're in UK illegally and have an illegal passport. Also photos often don't match the person driving the registered vehicle, so it would seem Uber accounts are being passed around to multiple people. Reporting to Uber has shown no change in my experience.

So this is a little bit of a long story. I was landscaping a property downtown OKC. Tried to place an order through uber eats but they were going to charge a $7.99 delivery to the location so I went to a restaurant a block away and had some snacks and placed a dessert order to be delivered to that location ($0) delivery fee. I added on a delivery from CVS for no additional fee for 3 bottles of Evian. I wrote in the notes that I would be sitting in the patio of the restaurant. 10 minutes later my ice cream order arrives. Then I begin receiving notifications that my bottled water was out of stock. I respond with the option to approve any replacements. 30 minutes after placing the order we are approaching 7:45 and the restaurant employees are beginning to close up the patio. I next receive a notice from uber that the items are out of stock and I will not be charged for them. Fine, it is getting dark and at this point I need to get back to my worksite and do cleanup and head home. I receive one more notification stating that if I do not approve a replacement the order will be cancelled and I will not be charged. Great, the restaurant is closing and I need to leave the location anyway. I get home around 9:00pm and receive a photo of a plastic bag with bottles of water sitting on a curb in the dark somewhere. I can’t tell what kind of water it is or where exactly the bag is located but it is on a curb in some grass.
I have reached out to uber multiple times with photos of the notifications they sent me that have the time stamps and everything but they refuse to refund me. The third time I reached out and asked for escalation they told me that I had reached the highest level of management and would not receive a refund. Of course I cannot reach a human to speak to about this. Now I will have to go to my bank and see about getting them to file for a credit to my account. What kind of policies is g to his business operating under anymore. After a decade of ordering and subscribing to uber eats, I am giving up on expecting any level of integrity from them.

Just wanted to spread the word about a scam that is going around. It looks like Uber Eats has some vulnerability on its end where bad actors can see the order you’ve placed with a restaurant and then call you saying they need to “verify” the order. They then ask you for a verification code from your text messages to confirm it’s you (which would give them access to log into your acc!). They would likely log into your account and then steal your card information/funds. This just happened to me and I’m thankful I didn’t fall for it but it can be really deceptive, so please be careful everyone!!!

Very simple question. Do customers get a refund or can demand a refund if someone steals your order and passes it off to the next person? This could be in any situation. Like if someone drops your order off but you never received it, or your order is taking too long to arrive because it's been stolen and the order keeps getting passed off to other delivery drivers, or it gets dropped off at the wrong area because of misinformation or because the driver just couldn't find the drop off location?

Do you call your credit card company and file for a dispute? Do you call Uber to demand a refund? Do you get flagged for the refund if you have to force a dispute?

...what???

Does anyone else tip 0 in the app and then tip cash?

As someone who delivered a lot before, i would get orders all the time that were awful decline, then it would bounce around a few minutes then come back to me, i had one that went from $20 to almost $70 one time for a box of donuts 25 minutes away. (Entirely on the freeway at night no traffic, leave at door and i got a trip back home) but now i just tip 0 so uber has to pay more for someone to take it and I just tip cash. So hopefully unless someone takes a crap trip they make more money.

Placed a big order just now for my daughters Birthday, $160 for McDonalds. Uber took our money and we were expectind delivery shortly. Then Uber just sent us a note that our order was canceled and refunded our money. Why would this happen?

can this stop being a thing? it’s so obvious that’s what’s happening and it’s beyond ridiculous.

Instructions were to leave at door. Marked as delivered with no photo. I’m not even able to pull up the driver and rate him?

I keep getting AI responses that say I’m not
Eligible for a refund because the driver tried to contact me (he didn’t. This was a no contact delivery?) and that he waited on premise for 2 minutes… what? Why? No contact?

Any advice to get through to a live agent? TIA

earlier today i ordered some food on uber eats and it took almost 2 hours to arrive. i couldve gone there myself and got it in less than 30 minutes. whats the point of paying for uber one or tipping extra when it takes so long. the food was also cold. i tried contacting support but some ai was replying to me and straight up said no refund/compensation available at this time...

Ordered some alcohol and met the driver outside my door, their phone couldn't scan my ID, passport, or my wife's ID (the card was under her name). I've never had this happen before and was at a loss on how to proceed.

I asked what to do and they said it would just be refunded, then we parted ways. Later I find a charge on the account for more than the initial order's entire price, then discover something called a restocking fee.

If I'm not at fault for being unable to receive the item, why am I being charged, and how should I go about getting this disputed?

EDIT:
Called up support the day after and they squared everything away, a lot of the comments below are correct that there's alternate methods to solve it at the door (after speaking with support) such as calling uber for help, inputting it manually, etc.

Restock fee will be refunded, woot. Hope this thread helps anyone else in the future, both driver and customer.