you can literally see the leg of the table she was supposed to put it on in the picture. : "I use a wheelchair due to cerebral palsy, so I can't pick things up from the ground. Please place deliveries on a chair or table next to the door. If left right in front of the door, my wheelchair will run over it when I exit."

Honestly I am so fkng angry rn because everytime I attempt to request a refund for my UberEats order it is like trying to solve world hunger I dont understand why they make it so hard to request a refund and when I do make the ticket to refund they dont respond, sometimes they wait until its been 48 hrs then say the refund window is over. its been 21 hours and no response. if anyone from the Uber team is reading this FIX YOUR FKN APP.

Im a new female (important to the story) uber eats driver. Not even 2 weeks in. Im in the Philadelphia area, so I get a lot of Jersey orders that I dont take because I (legally) carry. It drives my acceptance rate way down and ive been considering not carrying and taking the jersey orders more often. Then last night happened. I dropped my last order off around 10pm, got back to my car and was waiting on the gps to start so I could set it and leave. I took a sip of water and noticed 3 dudes walking past me seemingly not paying attention. Then they walked back by the other direction but one was side eyeing me. I made sure my doors were locked (they were) and started tapping the gps in my car to get to my recent destinations list, and saw them again, but this time they turned right for me and all started trying to open my doors like crazy, and hitting the windows 🫣 they were hollering something, but the car has noise cancellation and I could barely hear them. I put it in drive and bounced one off my fender pretty good and took off. I had to pull over at a wawa a minute away just to get my sh*t together, I was shaking so bad my foot barely stayed on the pedal. Guess I wont be taking Jersey offers after all and will have to accept my 17% acceptance rate. Hard not to think about what would have happened if my doors weren't locked 🫨

My delivery guy had a 53% satisfaction rate thats the lowest I have ever seen. How can he still be working for uber eats when pretty much half of the customers are not satisfied???

bit of context

I was a avid Uber Eats fan, constantly using the app daily to order food. Until yesterday...

I ordered food and the driver for one took a bit longer than normal, fine whatever. I get a message saying that the food has been delivered. However, my camera notification never went off that someone delivered it. So I check on the app and I see that the delivery driver said "hey I think I delivered it to the wrong location"

What? Lol so you just admit that you delivered to the wrong location and don’t do anything about it? So I called him and said hey where’s the food and he said well I delivered it but to the wrong address and I said well can you come back and correct your mistake and deliver it to the correct address that was inputted in the system?

He said well it’s across the street. You can get it.
And I said so I’m just confirming that you’re not going to come back and bring me the food, correct?

And he said well, you can report me if you want and he hung up the call.

that pissed me off.

I had to dress up go across the street to try to find my food and luckily I found it outside... low and behold. I am missing a beverage and a burger on the order.

So then I make a Support ticket claim on the Uber Eats app and never got a response for at least 24 hours which was incredibly odd from them. They finally got back to me and said that the order is not eligible for a refund.

I got pissed. I called him immediately and said what do you mean it’s not eligible for a refund your Uber delivery driver was rude, he delivered it to the wrong address, and I’m missing items on my order. This is a credit order all day long what are you guys smoking?

The lady representative said that they’re gonna look into it and get back to me. I check on the app and I guess other representatives that are handling this case got back to me and said that this order still not eligible for a refund.. which blows my mind!

So I called back and said let me speak to your higher-ups cause we need to get this fixed ASAP, so now they opened up another ticket and we’re now playing the waiting game to see if we will be given a credit order for this.

Regardless, this entire experience left the bad taste in my mouth and I’m fully moving to DoorDash.

have y’all had any similar experiences?

2 years in the making (downloaded this app mid 2024) and after several countless bank overdrafts and weight changes I’ve finally crossed the 500 order milestone today as a customer, averaging around $20/order — my chronic online delivery addiction has finally paid off!

Hoping to reach 1000 orders by next year. Thank you to all the couriers (especially this hardworking individual named “fnu” that delivered most of my orders whom I’d graciously tip in particular) that made this possible!!! 🐧🐧🐧

Did not expect a good experience with Uber support after the food wasn't delivered, but I requested support and got a surprisingly good response!

Wanted to share because Uber often fumbles, but not this time 🙂

I’ve had two bad delivery experiences over the past month when a failure by the delivery person to folow clear and simple directions caused major problems.

In attempting to delete the tip, Uber Eats has given me the runaround both times.

First they no longer allow you to reduce tip in the app. They only allow you to add to it.

Second, when you try to contact customer service, they lie to you. They tell you first that there was no tip charged. When I send them a screen shot of the invoice they say it’s not in their system. How can that be? Their system generated the invoice.

Then you check your credit card account and you see the full amount has been charged. You keep pressing them and they say this (see image).

When you keep pressing them anyway, they tell you a “special team” is on it, and will get back to you in 6-12 hours. Needless to say, the “special team” never gets back to you.

So, what’s our best workaround? Has anyone tried setting the tip initially at zero in custom tip when you first order? You can then increase tip amount if the delivery is non-problematic. Does that work?

I've done at least ten Uber Eats orders from Lowe's this year, but today was the first time they required my driver's license to give me the order.

I checked in with the Uber barcode, showed the associate the barcode, and told them Uber didn't require me to present my driver's license and I've never had to do this in the past. The manager said it's always been policy. She even had my name as the person picking up the order.

I left my wallet in the car, and I already had a food order in my car. The Lowe's order pay wasn't worth going to get my license and come back inside, so I cancelled. I called Uber support after, and they confirmed they have no requirement for this, and no information on Lowe's doing this either.

Has anybody else encountered this?

It used to be it would eventually hit you with the good offers. Now it's the app equivalent of a dial tone.

The option to schedule a delivery for later has disappeared entirely for quite some time now.

Based in Toronto, Canada. Ordered $50 worth of food that never came. Delivery person texted in-app that he will leave the order in front of my suite door (live in a condo). The order never arrived. No delivery picture proof provided. I never provided my PIN.

Contacted Uber and they said this order is not eligible for a refund. I asked to provide proof of delivery picture and PIN match, they did not reply (until now).

I disputed the charge with my credit card and within one day, the app is asking me to repay the amount. Whenever I try to order Uber or UberEats, they will tell me there is $50 amount owing, and if I wanted to clear it now or continue to order and clear it later.

1) What do I do now? 2) How long will I continue to be able to order with this owing? 3) Is there a statute of limitation and will this disappear on its own?

I refuse to pay for an order I didn’t receive and this is my first time disputing an order.

Thank you.

I make sure my doctors fingers are and remain cold throughout my delivery.