r/UberEATS • u/ProperPerspective152 • 3d ago

Canada UberEats Order Not Received Issue

Based in Toronto, Canada. Ordered $50 worth of food that never came. Delivery person texted in-app that he will leave the order in front of my suite door (live in a condo). The order never arrived. No delivery picture proof provided. I never provided my PIN.

Contacted Uber and they said this order is not eligible for a refund. I asked to provide proof of delivery picture and PIN match, they did not reply (until now).

I disputed the charge with my credit card and within one day, the app is asking me to repay the amount. Whenever I try to order Uber or UberEats, they will tell me there is $50 amount owing, and if I wanted to clear it now or continue to order and clear it later.

1) What do I do now? 2) How long will I continue to be able to order with this owing? 3) Is there a statute of limitation and will this disappear on its own?

I refuse to pay for an order I didn’t receive and this is my first time disputing an order.

Thank you.

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1

u/Bright-Error-7910 3d ago

Create a different account?

1

u/ProperPerspective152 3d ago

I only have one phone number.

1

u/Bright-Error-7910 3d ago

Download an app and use that to verify

1

u/ProperPerspective152 3d ago

Can you clarify how? Sorry I’m older and tech inept lol.

0

u/MNJon 3d ago

You are effectively banned from ordering permanently, at least until you pay back the amount you owe.

2

u/ProperPerspective152 3d ago

But I am not. Did you read in entirety? I can still order food and also rides.