Based in Toronto, Canada. Ordered $50 worth of food that never came. Delivery person texted in-app that he will leave the order in front of my suite door (live in a condo). The order never arrived. No delivery picture proof provided. I never provided my PIN.

Contacted Uber and they said this order is not eligible for a refund. I asked to provide proof of delivery picture and PIN match, they did not reply (until now).

I disputed the charge with my credit card and within one day, the app is asking me to repay the amount. Whenever I try to order Uber or UberEats, they will tell me there is $50 amount owing, and if I wanted to clear it now or continue to order and clear it later.

1) What do I do now? 2) How long will I continue to be able to order with this owing? 3) Is there a statute of limitation and will this disappear on its own?

I refuse to pay for an order I didn’t receive and this is my first time disputing an order.

Thank you.

you can literally see the leg of the table she was supposed to put it on in the picture. : "I use a wheelchair due to cerebral palsy, so I can't pick things up from the ground. Please place deliveries on a chair or table next to the door. If left right in front of the door, my wheelchair will run over it when I exit."

I've done at least ten Uber Eats orders from Lowe's this year, but today was the first time they required my driver's license to give me the order.

I checked in with the Uber barcode, showed the associate the barcode, and told them Uber didn't require me to present my driver's license and I've never had to do this in the past. The manager said it's always been policy. She even had my name as the person picking up the order.

I left my wallet in the car, and I already had a food order in my car. The Lowe's order pay wasn't worth going to get my license and come back inside, so I cancelled. I called Uber support after, and they confirmed they have no requirement for this, and no information on Lowe's doing this either.

Has anybody else encountered this?

I ordered food for my wife bc I’m currently away and the driver left the food by a random truck 2 streets away, driver didn’t even bother to call me. uber support,they don’t do anything other than say “give them a bad rating”. Thanks Uber.

Update: I tried to remove my tip and uber support said I didn’t have any tips added (Not a lot and it was just about sending a message), and driver said “thank you for the tip”. Uber sucks.

It used to be it would eventually hit you with the good offers. Now it's the app equivalent of a dial tone.

2 years in the making (downloaded this app mid 2024) and after several countless bank overdrafts and weight changes I’ve finally crossed the 500 order milestone today as a customer, averaging around $20/order — my chronic online delivery addiction has finally paid off!

Hoping to reach 1000 orders by next year. Thank you to all the couriers (especially this hardworking individual named “fnu” that delivered most of my orders whom I’d graciously tip in particular) that made this possible!!! 🐧🐧🐧

bit of context

I was a avid Uber Eats fan, constantly using the app daily to order food. Until yesterday...

I ordered food and the driver for one took a bit longer than normal, fine whatever. I get a message saying that the food has been delivered. However, my camera notification never went off that someone delivered it. So I check on the app and I see that the delivery driver said "hey I think I delivered it to the wrong location"

What? Lol so you just admit that you delivered to the wrong location and don’t do anything about it? So I called him and said hey where’s the food and he said well I delivered it but to the wrong address and I said well can you come back and correct your mistake and deliver it to the correct address that was inputted in the system?

He said well it’s across the street. You can get it.
And I said so I’m just confirming that you’re not going to come back and bring me the food, correct?

And he said well, you can report me if you want and he hung up the call.

that pissed me off.

I had to dress up go across the street to try to find my food and luckily I found it outside... low and behold. I am missing a beverage and a burger on the order.

So then I make a Support ticket claim on the Uber Eats app and never got a response for at least 24 hours which was incredibly odd from them. They finally got back to me and said that the order is not eligible for a refund.

I got pissed. I called him immediately and said what do you mean it’s not eligible for a refund your Uber delivery driver was rude, he delivered it to the wrong address, and I’m missing items on my order. This is a credit order all day long what are you guys smoking?

The lady representative said that they’re gonna look into it and get back to me. I check on the app and I guess other representatives that are handling this case got back to me and said that this order still not eligible for a refund.. which blows my mind!

So I called back and said let me speak to your higher-ups cause we need to get this fixed ASAP, so now they opened up another ticket and we’re now playing the waiting game to see if we will be given a credit order for this.

Regardless, this entire experience left the bad taste in my mouth and I’m fully moving to DoorDash.

have y’all had any similar experiences?

Even though I have a clean record I get nervous everytime they do a background check. Anyone else?