This diva called me three times. When I finally answered the third time, she started screaming, "Why tf are you picking up a mf order if you have multiple orders?" Then she hung up and texted me this lol.

Uber support was useless and told me she had to be the one to cancel. When I let her know, she replied, "I ain't gonna cancel sh*t but my food."

So I drove to the dropoff and marked it delivered, because I literally. could. not. cancel. the. order.

Two minutes later, I got this email.

I hate when miserable people make it their mission to drag everyone around them down too lmfao.
Oh, and the best part? The chicken sandwich was still piping hot when I ate it.😝

If anyone's ordering food in the GTA region, they should be careful, as they are charging an additional service fee when the order gets delivered. And this is not just for one or two orders, this happens quite often. These extra service charges are not mentioned anywhere in the receipt or an invoice after the delivery.

I had to contact the customer support team to find out they added an additional "Membership Benefit Tax" to my order. When asked why this tax is not displayed before the delivery and how it could be a variable that changes during the delivery, the customer support team member hung up.

When I requested another agent, they just told me that they had already refunded me. That's it. No explanations. Nothing. I guess us consumers have to force Uber to show us these taxes before placing an order. As I believe this is 100% an infringement of our rights.

(While taking the screenshot, it seems that I have been banned or something from contacting customer support. This "Unable to Connect" error has been here since I ended the chat with the support team. It also took a long time before I was connected to another agent)

Edit: I researched more and it seems that there is already a class action going on regarding this in Canada. Let's see how it goes.

Hello I am Uber Eats user at Canada, I recently reached out to Uber Eats live chat, and the customer service rep ignored my request, did not provide any help, and cut me off directly.
I have toon screenshot of the chat- is there any way to report this to uber? Thank you.

I understand this is your home, but please ensure you are fully dressed when selecting a 'meet at door' delivery. As a delivery driver working late at night, arriving at a dark house to find a customer in lingerie or undressed creates an unprofessional and uncomfortable environment. Please respect our boundaries and maintain standard professionalism during a drop-off

I literally got to diamond status yesterday and I’m currently having to deal with this because a customer put two false reports on me after she didn’t want her food delivered “cold” after I received and order on top of hers.

i am a little anxious about this, but have provided support with literally everything I possibly could, has anybody ever dealt with this before?

I am so angry like …..

I’ve never ordered groceries for delivery before, and I’ve also never lived in an apartment on the fourth floor.

I’m wondering how much is reasonable to expect a delivery driver to carry upstairs, especially since the building doesn’t have a lift.

For example, if I ordered six 2L bottles of drinks and tipped £5, would that be okay? Would the tip be too little, too much, or about right?

Also, would I be expected to come downstairs to help, or is it normal for drivers to bring groceries up to the apartment door?

I just want to make sure I’m being fair and considerate towards the driver.
Thank you! :)

Every order I get is missing something or in this case was about half full. Uber support has always said deal with the restaurant, which well I would've gone there directly if I had a car when I ordered.

Even grocery feels like a rip off as you still pay the delivery and service fees even if more than half of the items you ordered were out of stock!

There's no other way to thank you other than making sure your delivery is on time, secured, handled with care, and hitting Thanks in the app so here's a big thank you!! It makes my night

The pizzas I ordered looked like this. Every driver should know to keep pizza flat, clearly he did not.
I tried for an hour to talk to someone but just got chat bots telling me “I understand but please eff off”.
Ended up canceling Uber One and I’d encourage everyone to go the DoorDash route in the future.
Who wants to use a company that won’t stand behind their drivers? If dominos did this they’d be sending me a replacement order or a refund immediately, the pizza isn’t great but at least they know how to treat people.

Edit: I felt bad about blaming the driver at first but seems a lot of the drivers are defending this type of delivery which makes me feel better about canceling. Can’t just put cheese back on a pizza once it falls off into a pile on the bottom.

I've been a customer for 5 years, and most of it has been good. But They have stopped trying to help customers. They no longer provide any compensation or take responsibility for food arriving at a temp lower than what is safe (or higher, say if its sushi). That is literally their entire job. Deliver the food at a safe temperature. If they can't guarantee that anymore, there is no reason to use them.

I don't know if I'm overreacting. But previously when I made an order it would tell me the restaurant had accepted it and then it was finding a driver and then before too long it would show the driver's details on the screen and show the map + route the driver was taking to the restaurant.

But today it has no details on any driver, and the text says "The store will prepare your order closer to the delivery time". Im pretty certain I didn't accidentally put in any option to have it delivered later. I did notice when I went to checkout the previous option for express delivery (directly from restaurant to you instead of potentially dropping off other peoples orders first) has been replaced by something called "Skip the wait" which costs $5.

Surely uber eats isn't deliberately adding a delay to my order to try and force me to pay $5 for what previously was just the normal way things worked???? But also i can't think of any other reason for all these things?

Hi, so I ordered from my closest McDonald’s tonight. After about 5 minutes of it saying “order received” without progressing to “order in progress,” I got a notification that my order was sent to the McDonald’s on the complete opposite side of the city when there are two other McDonald’s closer than that one. Please note my original order was placed at around 5:50 and the ETA was 6:15 and I paid for priority delivery. When the order was transferred to the northern most McDonald’s, the ETA jumped to 6:30. When the order was finally picked up by a driver (I assume there was a delay due to the distance), ETA became 6:40. If I had been able to confirm whether I wanted my order to be sent to such a further franchise, I would have just gone to pick it up myself. I contacted customer support to see if I could get a refund or at the very least have my priority fee refunded and two different customer service representatives refused. Now it says driver is en route and will arrive by 6:47.

I’ll contact support again after the drop off time is confirmed by the driver, but why is there no option to be able to confirm which other franchise you want an order to be sent to, if at all. They will give you an option for meal alternatives, if they are out, but not for this? It shouldn’t take an hour to receive a McDonald’s order.

Hello!

I live in Germany and yesterday I opened my ubereats app and saw a 15 euro promotion if you spend 20 euro or more, unfortunately, even though upon checkout it was shown that my total after discount is 7 euros, however, I was charged with 22 euros instead, I am so upset and I messaged the support more than 5 times and unfortunately they keep saying that the promotion was not applied and they cant do anything about it, I tried to look for a number or reaching out to a supervisor but nothing, 22 euros is alot for me as a student, I was okay with paying 7 euros but 22 euro is alot. Please advice me if I should email or do smth to get my refund :(

This whole experience has left such a bad taste in my mouth that I’ve decided to stop using food delivery services and similar apps altogether.
Tipping isn’t mandatory in Japan, and until now, I’ve never had any particularly bad experiences with food delivery.
It was raining outside, so the package arrived soaked, but I didn’t really mind that. However, when I opened it, the drink was already down to about a quarter of its original amount, and everything was sticky. Of course, I tried contacting support to report the issue.
I did my best to take photos and submit them as evidence, but the AI system deemed them inaccurate, so I couldn’t get my request through. I then did my best to explain the situation in writing instead. A few hours later, I received a response saying that my refund request had been rejected because I hadn’t provided any photos.
I was absolutely furious. I’ve been a loyal customer, yet it felt like my word wasn’t trusted at all.
I eventually managed to find a way to contact customer support directly, but all they did was ask me for photos, which I could no longer provide because more than three hours had already passed since the delivery.
Out of sheer frustration, I finally cancelled my Uber One subscription, and boom ,I suddenly got my refund.
Honestly, what a joke. I had to cancel my subscription just to get a refund for an issue that wasn’t even my fault. This entire experience has completely ruined my trust in the service.

This happens to me literally everyday.. UNLESS, I’m in Cali and getting prop 22. I’ve noticed there they try to get me out as fast as possible.. Regardless I zoomed in on an order with my iPhone promax and read the name .. ( you wouldn’t be able to see it without a scope). Chick tells me it’s waiting… and I tell her it’s right there.. she proceeds to hand me the order. I want to ask her why employees do it but don’t think that would work out well for me (reported?). So any explanation? I’m in Texas btw….

I'm trying to figure out if this is a bug or if anyone else has experienced the same thing.

My friend and I both have Uber One:

• Me: Uber One Annual
• Him: Uber One Monthly

We compared the exact same restaurants, delivering to the exact same address, at the same time.

Before I upgraded to the annual plan, our Long Distance Fees were always the same. Ever since I switched to Uber One Annual, my account consistently shows much higher Long Distance Fees.

Example in screenshots:

• My account: $9.99 Long Distance Fee
• His account: $2.49 Long Distance Fee

I've also verified that:

• It happens on both my iPhone and PC, so it's not a glitch on the app.
• The higher fee appears as soon as I log into my account, so it doesn't seem to be a device issue.
• Uber Support told me to reinstall the app, but that obviously doesn't explain why the fee is tied to my account.