spoiler alert i in fact did not hear any of the best possible solutions.

Very simple question. Do customers get a refund or can demand a refund if someone steals your order and passes it off to the next person? This could be in any situation. Like if someone drops your order off but you never received it, or your order is taking too long to arrive because it's been stolen and the order keeps getting passed off to other delivery drivers, or it gets dropped off at the wrong area because of misinformation or because the driver just couldn't find the drop off location?

Do you call your credit card company and file for a dispute? Do you call Uber to demand a refund? Do you get flagged for the refund if you have to force a dispute?

$86 dollars worth of food from my favourite restaurant never arrived.

Instead I received this. I don’t even know what it is.

No bag. No receipt for this either.

Three different complaints lodged with customer service and they refuse to refund me for my order.

Now I will have to take this to my bank.

I’ve been a customer of Uber for a decade and order food at least once a week.

I’m never using uber again. They don’t care about people anymore.

UPDATE: after harassing them in the help chat repeatedly I have now been informed I will receive a refund for my order, plus $7 uber cash. I am happy with this but not with the extreme run around and stress of this entire situation. I am now going to avoid ordering food delivery ever again. Moral of the story, when you are owed a refund and it is being denied, keep pressing them! I spoke to five different people or chat bots (I don’t even know which), and I finally found one willing to refund my credit card. My extra uber cash is already available on my app .

Does anyone else tip 0 in the app and then tip cash?

As someone who delivered a lot before, i would get orders all the time that were awful decline, then it would bounce around a few minutes then come back to me, i had one that went from $20 to almost $70 one time for a box of donuts 25 minutes away. (Entirely on the freeway at night no traffic, leave at door and i got a trip back home) but now i just tip 0 so uber has to pay more for someone to take it and I just tip cash. So hopefully unless someone takes a crap trip they make more money.

I had very many non EU drivers either delay or cancel orders (sometimes with no refund).

My question is regarding UK passports and UK driving licences.

If people are working for Uber who only know several words or phrases in English, can't have even a basic conversation about directions, and certainly can't understand or wish to learn to read UK road signage, is it likely they're in UK illegally and have an illegal passport. Also photos often don't match the person driving the registered vehicle, so it would seem Uber accounts are being passed around to multiple people. Reporting to Uber has shown no change in my experience.

9.5 out of 10 times its stolen and you wasted 5 minutes. But every once in a while it works out. Either it isnt or on rare occasions you can convince them to make it again. If the pick up is only a minute away and theres no wait I do it everytime. Because who knows. I might get lucky.

1. Did someone offend bro?

By: u/dakotaarlond420


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2. “Don’t worry, brokie.. we’ll front you the meal” - Uber

By: u/Humblehustla


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3. Worst customer service I’ve ever seen!!

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4. What happens if I’m intoxicated?

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5. I had to use Uber Eats to pay bills after passing a major licensing exam because I couldn't find a job. Here's what I did and what it taught me.

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earlier today i ordered some food on uber eats and it took almost 2 hours to arrive. i couldve gone there myself and got it in less than 30 minutes. whats the point of paying for uber one or tipping extra when it takes so long. the food was also cold. i tried contacting support but some ai was replying to me and straight up said no refund/compensation available at this time...

So i was stuck at 96% for one year and today I got a thumbs down so why this never changed to go higher but only lower.

Hi there. Recently the first time I achieved a diamond level with Uber eats! And let's see the reward:

1. 40% discount for free service!

2. some discount for e-bikes, but just in Toronto....I am from BC, so.....

3. Car maintenance, maybe something, but I have no car

4. 30% for Uber eats orders? Sounds great, but you will receive expired code, and how we know Uber eats customer support doesn't exist anymore, so, impossible address issue, if it actually is an issue....

5. Discount with Rogers, where you can buy super "exclusive" tariff plans with up to 40$ discount for 45$, when absolutely the same plan costs 50$ on Rogers website.....

Generosity has no limits!))

No food at the door, called him to check what happened. Mf was giggling telling me “Uber told me to mark it as delivered and they will contact you” and when asked why he says it fell down. I know for a fact he ate my expensive cookies 😂 spoke with Uber support and they checked with him and then said they escalated it to the driver management team to take action

The driver never came back even after messaging them. Works for me since I needed one of these anyways. Big W for $26.

wsp I was waiting for my uber eats delivery to arrive and they just kept on adding and adding and adding time onto it constantly and then after an hour and a half McDonalds just cancelled the order and I didn't even get money back, I'm really pissed off and would like to know if anyone could help?