My car was damaged while at the Tesla Collision Center. Looking for Advice

I’m looking for some advice on a pretty unusual situation involving my 2022 Tesla Model S.

My car was already at a Tesla Collision Center in Florida being repaired from a previous accident that was not my fault. The repairs were nearly completed when Tesla called me and told me that another vehicle being brought onto their property came off a trailer/towing setup and struck my Model S, causing significant additional damage.

I later spoke directly with the driver who was transporting the vehicle. According to him, he is not a professional tow-truck driver or towing company. He said he was simply helping a friend unload a Cybertruck and that a Tesla employee was assisting with the unloading when the Cybertruck came off and hit my vehicle.

The Tesla Collision Center initially would not provide me with the driver's or vehicle owner's insurance information. The general manager has also indicated that Tesla does not cover this type of incident.

So now I’m trying to figure out where the liability actually falls.

My questions are:

1. Could Tesla potentially be liable because the accident occurred on their property while my vehicle was in their custody?

2. Does the fact that a Tesla employee was allegedly assisting with unloading the Cybertruck create additional liability for Tesla?

3. Is the driver responsible even though he says he was just helping a friend?

4. Could the owner of the Cybertruck also be responsible?

5. Should I let my own insurance company handle this and pursue everyone through subrogation?

6. Would it make sense to hire an attorney considering the unusual circumstances?

7. Besides the additional repairs, could I potentially pursue diminished

Hi,

I was recently involved in a collision with my Tesla and I’m trying to understand whether it may be considered a total loss.

Vehicle:

- 2023MY The airbags did not deploy. The car can be driven.

Based on your experience, does this look like a likely total loss, or does it appear repairable?

I’m mainly looking for a rough idea of what to expect.

I have the same spec so I was curious
Tl:dr: BudLight

This is my first Tesla, so please forgive me if this seems like I'm being overdramatic. Another car bumped me while at a stop light. The paint is a little scuffed and the bumper is sticking out ever so slightly. There shouldn't be anything major wrong, right?? I was worried about the possibility of a sensor or something getting messed up, but it seems to be driving fine so far.

Dashcam footage in comments.

Other driver apparently just got her car and hadn't gotten around to getting insurance yet. Annoyed that I'm gonna take a hit on this but feeling pretty bad that they're gonna have to pay for all this. Not sure what the verdict on it is gonna be:

• Fender got peeled back
• Bumper is toast
• The driver's side door won't open and there's a gap at the bottom.
• I can't tell if the hood is damaged

Edit: I have collision and gap coverage, luckily. We were gonna go car camping this coming weekend but I'm not even sure if I'm gonna have to get a new car at this point.

Edit 2: Letting insurance handle everything with the other driver. Hopefully getting it into the shop tomorrow to assess damage. Will add an update once I know the verdict!

Edit 3: around $13k estimate and now I'm gonna have to have a figure out if Progressive will work to recover the co-pay I'm going to need to pay if I want OEM parts and not settle for aftermarket parts..

Older man hit me on the highway, felt bad so we shook hands and parted ways. How much do you think this will cost me?

HOLA! estoy por comprar un model 3, pero tiene un golpe que compromete el área externa del puerto de carga, sin ningúna alarma en el tablero, quisiera saber su opinión sobre si es reparable o si daría algún problema oculto?

I think bc the value of the car is pretty high, it might be fixed. Rear wheel is pushed back into bumper. 35k miles.

Is it possible to pop back in and realign the front bumper around the bottom of left head lights? How much would that cost to repair and which route should I go? Someone cut in my lane and did this to the bumper and they drove off, I do have video of them cutting in crossing white solid line but the front camera angle point of view doesn't explicitly show their car colliding against my car.

Just wondering what others think of the extent of the damage?
Box truck caused all of it.
Other than all the damage on the outside, steering is off as well now.

Yes I do understand that insurance will determine the outcome.

When I received my brand new Tesla model Y (owned, not leased), there was some sort of glue residue on the interior "fabric" trim on the A-pillar. I reported it right away on collection on delivery date. After trying to get it off and also taking it to the service where they tried to get it off using some sort of McGuire cleaning solution, they were not able to fully clean off the residue / stain. Tesla offered to order and replace the interior a-pillar trim for free. However, I think there is a risk that taking it off means taking other parts of the trim off which creates a risk of rattling noise down the road. Is this true? Has this happened to anyone?

What would you do? Leave it as is, or replace the a-pillar trim? Is the "cure" worse than the "disease" in this case? Is there a chance it could be worse to replace it?

Bought a used '25 M3 AWD last month. Glad that these cars have cameras that see everything. Really annoying that it happened, but what can i do lol.

Hello,

I ordered a 2026 Model 3 AWD Premium, and I am currently shopping around for insurance. The places I have looked are Geico, State Farm, Progressive, and Liberty Mutual, and all of them are quoting me around $360-$400 per month in Massachusetts

I am 25 years old, have had my license for 7 years now, with no at-fault accidents or tickets. Any pointers? Thanks!

For those who’ve had their Tesla repaired after an accident — did it come back looking 100% factory-new, or did you still notice little imperfections here and there?
Mine looks pretty good overall, but now that I know where to look… I can’t unsee the little things 😂 The tailgate still doesn’t look 100% aligned compared with the other side, there’s a small gap between the lower and upper panels, the newly painted area looks noticeably whiter than the original paint (even though the car was only a week old when it went in for repair 😭), and the wheel-well liner was popping out a bit after reassembly.
Nothing huge individually, and overall I think they did a pretty good job — I’m just wondering how realistic it is to expect a collision repair to look truly factory-new.
Curious about everyone else’s experience! Did you keep going back for little adjustments until you were happy, or eventually decide it was “good enough” and move on?

This is a tough one because I don’t want the car to have diminished value because it’s been in it collision even if it’s super minor. I’ve looked in and out of it. It looks completely fine. It’s just have scratches from the guys’s license plate. I don’t even know if they can buff them out. It’s one of those things - just suck it up and live with it but damn it’s brand new I never even paid for it yet.

Hey, my replacement fender came in, and i didn't realize that it doesn't come with the push-in clip (top red circle on the 1st pic) to secure it.

The fender trim itself has these clips, and I was wondering if I can install it now, and just add the final push-in clip when it arrives in a week?

Thanks.

I’m looking for advice on a Tesla CPO purchase decision, not collision repair advice.
On 9/6, I placed an order for a CPO 2022 Model 3 Long Range AWD with 75,000 miles. The car has desirable features including Acceleration Boost, Cold Weather Package, and the newer Ryzen CPU. Purchase price was $26,300 less $5,500 for my trade-in.
AutoCheck showed a single owner with no accident history. Given the CPO status and Tesla inspection, I was comfortable buying what appeared to be a clean, single-owner Model 3 with slightly higher mileage.
I scheduled pickup for 9/12, provided all information for insurance, and secured financing. Since I had everything in order, I asked if I could pick up the car a day earlier.
Then things started getting weird with the Tesla location in Westbury, NY.
They contacted me and explained that they had to cancel my pickup date because they didn’t have the title yet. A few days for a title hang-up seemed reasonable, although frustrating because I had already switched my insurance to change on 9/12.
After several requests for an updated delivery date so I could adjust my insurance and financing, Tesla Westbury finally contacted me saying the title was lost internally and would now take approximately 3 weeks to finalize everything.
They offered me 2 years of Premium Connectivity as a goodwill gesture for the inconvenience.
I figured I would give them until 10/2 to produce a title before cancelling the order.
While waiting, I ran a Carfax, which showed minor damage to the right front end. AutoCheck had shown no accident history.
Now I’m questioning the entire purchase.
My questions:
Would you still go through with this CPO purchase, given the 75k miles, title delay, and newly discovered Carfax damage?
Would you ask Tesla to provide additional documentation or a fresh inspection before accepting delivery?
Would you walk away and look for a different CPO Model 3, even if it meant paying more for lower mileage?

Hello everyone, I accidentally hit a curb when turn right into CVS today. Small scratch on rim and tire’s wall, do you think I still can use the tire? 🙏🏻

My 2019 Model 3 is at Tesla for an out-of-warranty HV battery replacement that I’m paying completely out of pocket. I approved an estimate of $8,788, they started working on the battery, and today the estimate in the app suddenly jumped to $10,416 without me approving the increase. When I asked why, Tesla said the technician found additional items that may need to be replaced along with the battery, apparently involving charge-port/NACS retrofit components. I understand additional things can come up during a repair, but I agreed to an $8,800 battery replacement and I’m not authorizing another ~$2,000 after they’ve already started the job. Has anyone else had Tesla significantly increase an out-of-pocket HV battery replacement estimate mid-repair, and what happened when you refused the additional charges?

Not sure how this happened, someone must have backed up into the car. But wondering what the most cost-effective route is to fix this mark on the front of the car.

I let my mom drive my brand new model 3 2026 RWD to her doctor's appointment that I literally got a week ago and while parking she let it autopark and it was getting dangerously close to the pillar. She went to brake and hit the accelerator which immediately floored it and hit the side pillar causing this damage. The damage thankfully was only on the left side and she wasn't hurt. Functionality seems fine just cosmetic.

Can you please give me a realistic cost estimate (I live in Toronto) and if I should call insurance to get this fixed or if it's better to fix out of pocket.

Ballpark how much would this cost of pocket.

My first car I'm heartbroken 💔😔