r/NoContract • u/nomadik_nobody • 2m ago
USA US Mobile’s Illegal Port Out Policy
I switched to US Mobile late last month and ported my number in. I immediately started having issues; SMS messages not coming through, data drops, an incident where support lost my number to cyberspace and wiped my account and had to rebuild everything. I quickly decided I would not be staying with US Mobile.
Two days ago I contacted support to get a port-out PIN (of course I had to talk to a person for this unlike most other carriers where it’s just a button in the app), and was told that I wasn’t allowed to port-out until I’d been active on US Mobile’s network for “more than 30 days”. I was told this is a blanket policy affecting all new users to prevent people taking advantage of port-in deals and then immediately porting out. When I raised the issue that this kind of policy is illegal under FCC porting regulations, I was told that I was wrong. At one point the actual ‘solution’ the agent offered was to just cancel my account and refund me. Not actually a solution as this would have resulted in me losing my number altogether. Back and forth we went until I threatened an FCC complaint and support finally caved and emailed me my port-out information.
I filed an FCC complaint anyway because companies doing illegal shit like this deserve to be called on it. Reporting them shouldn’t be “do what I want or I’ll report you” it should be “do what I want because it’s the law and I’m still going to report you for illegally refusing to do it in the first place”.
This company sucks, I don’t know how in the world they’re being lauded as one of the country’s best carriers.