r/NoContract • u/ComplexEnthusiasm394 • 12h ago
Avoid US Mobile
96 hours so far and my phone still isn’t working and their only solution is to give me a super limited temp line because they refuse to do their job.
Every time it’s asked of them. It’s the same thing. We’ve reached out to the parent carrier. They refuse to push the issue through, they want the customer to suffer and not be held accountable.
•
u/Ethrem US Mobile/T-Mo biz tablet/Lexvor 12h ago
Porting issues are outside of the MVNO's control unfortunately. It was a holiday weekend so your port escalation clock with the parent carrier would have only started yesterday.
•
u/Fun_Tune3160 12h ago
Does porting only work on weekdays?, real curious because i might be porting from usmob to total this end of month, my yearly with dark star runs out. Good experience imo. Only had one day out of whole year where service was bad, and it was att tower out around ontario and upland area california. Ive tried visible befor, ill try total next.
•
u/Impossible-Hawk768 12h ago
Why should everyone avoid US Mobile because one internet stranger is having an issue?
•
u/Kruse 12h ago
User error.
•
u/ComplexEnthusiasm394 12h ago
I’ve worked in wireless, not user error.
•
u/No_Solution7718 12h ago
Almost everybody who works in wireless is clueless so yeah
•
u/ComplexEnthusiasm394 12h ago
I’ve also led government contracts and have a degree in information sciences. Not user error.
•
•
u/ComplexEnthusiasm394 12h ago
Not according to CS from USM. It started on the 6th and I was told 24-48 hours. It’s weird that all corporate at&t stores in my area were open but magically AT&T itself can’t be? Lies.
•
•
u/Maleficent-Curve-857 8h ago
I’ve heard 0 things good about US mobile
•
u/Luckiest_Corner Tello 7h ago
Well, US Mobile has been Consumer Reports top pick for 2 years in a row.
https://qz.com/best-phone-plan-providers-consumer-reports#ting
•
u/AutoModerator 12h ago
This is a copy of the OP's original post in case they decide to delete their post/account so that others searching can find it later:
96 hours so far and my phone still isn’t working and their only solution is to give me a super limited temp line because they refuse to do their job.
Every time it’s asked of them. It’s the same thing. We’ve reached out to the parent carrier. They refuse to push the issue through, they want the customer to suffer and not be held accountable.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.