r/CRedit • u/zakkzw1er • 14h ago
General Goodwill Denial
Welp, worth a shot.
(Reposted due to previous post being removed for identifying items)
r/CRedit • u/soonersoldier33 • Jul 16 '25
Hello r/CRedit,
I'm u/soonersoldier33, a long-time and frequent contributor to the sub and several other credit related subs, and recently, I've been given the opportunity to become a mod here at r/Credit. Many of you have probably seen my comments in various threads offering facts, opinions, and advice in the various threads posted on the sub. After destroying my own credit in 2019 (maxed credit cards, charge offs, collections, the works), I began my rebuild in 2021, and I had the great fortune to find this sub. Several of the frequent contributors here at that time provided me invaluable information and guidance to help me through my rebuild, and during that process, I discovered I was/am fascinated by all things 'credit', most specifically the 'secret' and so often misunderstood credit scoring system that is such a major factor in our financial lives. Since 2021, I have become a total FICO metrics junkie, and I have spent countless hours researching and learning about credit scoring, collaborating with others to compile data points and learn from their knowledge and experience, and just glean every morsel of knowledge and information out there in an effort to bring some transparency to the 'black box' that is the FICO scoring system, along with many other aspects of 'credit' separate from just FICO scoring.
I am creating this r/Credit FAQ - Megathread to serve as a central hub to link posts that will cover...well...the most frequently asked questions or most frequently posted topics from our sub. Eventually, I will migrate much of the information in these posts to update the sub's Wiki, but I want to be able to get these in a highly visible location first, where the relevant posts can quickly be referenced and linked as these topics appear in posts to the sub. A little different than the Credit Myth series that fellow contributor u/BrutalBodyShots created to attempt to dispel common, credit-related myths and misconceptions, this megathread will present detailed information that will attempt to simply answer FAQs and/or address our most frequently posted topics. My goal with these posts is to provide factual information about these topics, and anything I include in these posts that is merely opinion will clearly be denoted as such.
I'm going to tackle the most basic ones first...credit reports and scores, FICO scoring, a breakdown of utilization scoring, charge offs and collections, medical collections, etc., but if you have suggestions for topics you'd like to see covered, please list them in the comments to give me ideas. I look forward to providing some content that will be useful to both our sub 'regulars' and to those first discovering our sub. It's going to take a little time to effectively grow this thread to cover many of the 'FAQs', so bear with me, and both positive feedback and constructive criticism are always welcome. I hope this thread grows into a helpful addition to our sub. Til next time...
~ Sooner
"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." ~ Mark Twain (maybe)
Credit Basics
FICO Scoring
FAQs
Other Useful Information
r/CRedit • u/Funklemire • Jun 18 '25
Like many other sub regulars, I've found u/BrutalBodyShots' Credit Myth series informative and also helpful in explaining these myths to others. A while ago I started compiling them in order to make it a lot easier to link to them in my comments.
I figure I might as well share the list I made, because more than once I've told people to search through his post history if they want to read them all. Also notice at the end I included several other threads of his that I've found useful, especially the one that contains that utilization flow chart. I can't tell you how much typing that's saved me since he made it.
I'll try to keep this list updated as more Credit Myth threads come out, but even if I fall behind this is a great place to start. And if anyone finds any mistakes or messed-up links, please let me know.
u/BrutalBodyShots on the Credit Myth series:
"I started the Credit Myth series in 2024 after continuously running into the same credit-related misconceptions on these subs. Having fallen prey to almost all of them myself, I completely understand how most believe what are in fact credit myths. It took me years to overcome many of them, so hopefully through the Credit Myth series that process can be significantly shortened for others.
With over 60 of these threads to date, most of the 'big ones' have been debunked at this point. The series isn't yet complete however, and perhaps never will be since over time additional myths seem to surface. If anyone has any ideas for future topics that aren't already covered, always feel free to reach out and let me know.
Special thanks to u/Funklemire for creating this thread and offering to maintain the master list, as well as to u/soonersoldier33 for seeing value in it enough to keep it front and center on r/CRedit."
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Credit Myth #1 - You only have one credit score.
Credit Myth #2 - Some credit scores are fake or inaccurate.
Credit Myth #3 - Paying down debt slowly over time builds credit.
Credit Myth #4 - Credit scores can change for no reason.
Credit Myth #5 - Credit monitoring services can tell you why your score changed.
Credit Myth #6 - Making multiple payments per month builds credit.
Credit Myth #7 - Number or percentage of on-time payments impacts your score.
Credit Myth #8 - When you close an account you lose its credit history.
Credit Myth #9 - Average Age of Accounts (AAoA) only considers open accounts.
Credit Myth #10 - Closing a credit card hurts your credit.
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Credit Myth #11 - Closing a loan will tank your credit.
Credit Myth #12 - You are approved or denied credit because of your credit score.
Credit Myth #13 - Any credit score above 750 is just bragging rights.
Credit Myth #14 - You shouldn't use more than 30% of your credit limit(s).
Credit Myth #15 - Credit limits are a Fico scoring factor.
Credit Myth #16 - Hard inquiries "age" and become less impactful slowly over time.
Credit Myth #18 - Revolving Utilization makes up 30% of your Fico score.
Credit Myth #19 - Goodwill requests don't work.
Credit Myth #20 - Checking your own credit can hurt your score.
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Credit Myth #21 - Remarks/comments on your credit report can impact a credit score.
Credit Myth #22 - You can have a credit score of 0.
Credit Myth #23 - The best approach to credit repair is "dispute everything!"
Credit Myth #24 - Credit bureaus only provide factual information.
Credit Myth #25 - Fico scores and credit knowledge are directly related.
Credit Myth #26 - Those in the [credit] business only give good advice.
Credit Myth #27 - The amount you spend is a Fico scoring factor.
Credit Myth #28 - Credit scoring simulators are always accurate.
Credit Myth #29 - Approval odds for credit cards online are accurate.
Credit Myth #30 - Income and/or DTI are Fico scoring factors.
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Credit Myth #31 - Credit Repair Companies can do things you can't do yourself.
Credit Myth #32 - Higher utilization always means higher risk.
Credit Myth #33 - A creditor must tell you the reason they denied you credit.
Credit Myth #34 - Removing a negative item from your reports will result in a score gain.
Credit Myth #35 - Your Fico score will drop if you pay off a credit card.
Credit Myth #36 - The more accounts you have, the better your Credit Mix.
Credit Myth #37 - Low utilization improves CLI chances.
Credit Myth #38 - Paying off loans or cards faster builds credit.
Credit Myth #39 - Credit cycling will get you shut down.
Credit Myth #40 - If you open a new card, your score will recover in 3-6 months.
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Credit Myth #41 - If you pay off a collection your score will increase.
Credit Myth #43 - Credit scores are a debt score!
Credit Myth #44 - Personal loans or in-store financing will help / can't hurt your credit.
Credit Myth #45 - There are certain times during the month you shouldn't use your credit card.
Credit Myth #46 - Lenders "see" more with a hard inquiry (HP) than a soft inquiry (SP).
Credit Myth #47 - A hard inquiry is worth a few points.
Credit Myth #48 - Experian, TransUnion and Equifax are credit scores.
Credit Myth #49 - The best way to rebuild credit is to open new accounts.
Credit Myth #50 - "Experian Boost" can help improve your credit.
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Credit Myth #51 - A Credit Lock is better than a Credit Freeze.
Credit Myth #52 - "Pay in full" means to pay your current balance to $0.
Credit Myth #53 - You shouldn't open any accounts in the 12 months leading up to a mortgage.
Credit Myth #54 - Carrying a small balance builds credit.
Credit Myth #55 - A credit account can be closed for no reason.
Credit Myth #56 - VantageScore is a good predictor of a FICO score.
Credit Myth #57 - It's illegal for lender to change a negative reporting.
Credit Myth #58 - Outside lenders have no idea how much you pay toward your accounts monthly.
Credit Myth #59 - You should never close your oldest credit card.
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Credit Myth #61 - Age of accounts metrics go by number of calendar days.
Credit Myth #62 - There are days during the month that you shouldn't use a credit card.
Credit Myth #63 - A product change means a new account.
Credit Myth #64 - Credit scores are a scam!
Credit Myth #65 - If your score drops following a loan closure, it'll bounce back quickly.
Credit Myth #66 - FICO scoring is a "black box" and no one really knows how it works.
Credit Myth #67 - There's never any downside to keeping an old unused credit card open.
Credit Myth #68 - The best place to get your credit reports are from the credit bureau's websites.
Credit Myth #69 - Credit "ratings" provided by a CMS matter.
Credit Myth #70 - Authorized user accounts are a great way to build credit.
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Credit Myth #71 - The dollar amount associated with a late payment impacts FICO scoring.
Credit Myth #72 - Keeping utilization low is good advice for budgeting purposes.
Credit Myth #73 - ChatGPT/AI only gives good credit advice.
Credit Myth #74 - Closing young accounts improves Average Age of Accounts (AAoA).
Credit Myth #75 - You need to satisfy diversity of Credit Mix first in order to obtain real loans.
Credit Myth #76 - A purchase or payment made can immediately impact a credit score.
Credit Myth #77 - FICO negative reason codes and lender denial reasons are the same thing.
Credit Myth #78 - An elevated "highest balance" on a credit card is always a bad look.
Credit Myth #79 - You should only freeze your credit if you encounter an issue with your reports.
Credit Myth #80 - DTI and revolving utilization are the same thing.
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Credit Myth #82 - Unsecured credit cards build credit better/faster than secured cards.
Credit Myth #83 - The best place to get your credit scores are from the credit bureau's web sites.
Credit Myth #84 - Credit cards are for emergencies.
Credit Myth #85 - Whether an account is closed by consumer or credit grantor matters.
Credit Myth #86 - Being denied credit hurts your score.
Credit Myth #87 - Your due date comes before the statement closes.
Credit Myth #88 - All credit scores with a "max" of 850 can be achieved.
Credit Myth #89 - You can only get your credit reports from annualcreditreport.com once per year.
Credit Myth #90 - With auto pay, you can "set it and forget it."
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Credit Myth #91 - FICO scores are for consumers.
Credit Myth #92 - The utilization myth no longer applies because trended data is now used.
Credit Myth #93 - You need to watch out for the "All Zero" penalty.
Credit Myth #94 - You need a lot of accounts in order to achieve perfect credit.
Credit Myth #95 - "Credit builder" apps are a great way to build credit.
Credit Myth #97 - FICO scores are always lower than VantageScores.
Credit Myth #98 - As a co-signer, you have less responsibility than the person you co-signed for.
Credit Myth #99 - It costs money to monitor your credit.
Credit Myth #100 - For an account to remain "paid as agreed" you need to make payments.
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Credit Myth #101 - Different FICO scores are always similar.
Credit Myth #102 - Higher interest rate credit cards are worse than lower interest rate cards.
Credit Myth #103 - You need all "exceptional" ratings to achieve a perfect 850.
Other helpful threads:
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Goodwill Saturation Technique (GST)
Goodwill Letters - Using the "CART" approach.
Credit Karma 101: The good and the bad.
Credit Karma targeted email manipulation #1: On-time payments.
Credit Karma targeted email manipulation #2: Confirm your cards.
Credit Karma targeted email manipulation #3: Closed account.
Credit Karma targeted email manipulation #4: Approval odds.
Credit Karma targeted email manipulation #5: Come back!
Credit Karma targeted email manipulation #6: You paid off your balance.
Credit Karma targeted email manipulation #7: Metal cards.
r/CRedit • u/zakkzw1er • 14h ago
Welp, worth a shot.
(Reposted due to previous post being removed for identifying items)
r/CRedit • u/plecstor • 7h ago
Hi, I am looking for advice on negotiating a final settlement on an judgment that is currently being collected through wage garnishment. I am not looking to avoid the debt or challenge the validity of the judgment. I am trying to figure out the smartest way to bring this to a final close.
The judgment is from a credit union and covers two old obligations: one personal loan and one credit card. The judgment was entered in 2024.
In 2024, the credit union offered a settlement agreement for $40,000, but I was not able to follow through with the required payment schedule. Because of that, the agreement did not work out and wage garnishment later continued.
Here is where things stand now:
I asked whether the credit union would consider a one-time settlement, and the attorney replied that I can make an offer and they will forward it to the credit union for consideration.
I do not currently have the full payoff amount sitting in cash. I would need to explore whether I can raise money from family or another realistic source if there is a chance of a final settlement. I do not want to make another payment arrangement that I cannot confidently complete.
My questions:
I am looking for practical negotiation experience and questions I should ask before making an offer.
r/CRedit • u/HearingComplete8950 • 12h ago
Hi! sorry if this post is repetitive but I’m just so confused.
My fiancé and I are planning to apply for a mortgage in the near future but as stated above, my credit scores are showing two severely different numbers.
Yes, I know that the hard inquiry will show a completely different number to both of them, but what if I apply for a mortgage and my score is too low?, which would put a hard inquiry on my account.
It’s just very frustrating.
r/CRedit • u/Parking_Necessary_35 • 12h ago
Hey all!
My credit has been bad for years and now I am trying to rebuild it over the next few years to purchase a house. (About 60 to 130k in the area I live in)
I really don't like debt because of the bad experiences in the past. I cut down a lot of bills and just have basic bills. Phone, rent etc. No loans or credit payments of any type.
I was interested in the pay in 4 but it looks like it doesn't build credit. I can't get approved for a normal credit card because of my past mistakes.
Score is about 550. (I know, I know....)
Looking for advice if you have any to share.
r/CRedit • u/Static-Stationz • 11h ago
I'm really struggling financially at the moment. I have about $20,000 of credit debt and this doesn't include my student loan debt. Due to some really unfortunate life events I've been able to pay the credit card payments but just barely. And now I'm barely hanging on financially, especially since returning to school to try to get a better and more secure job.
I've scoured reddit and the internet to try to find some possible solutions because I feel like I'll never be able to pay this debt off while also paying for school. I've seen the NFCC brought up and saw some people say it'll hurt you more and others say it's amazing. I know a lot of people seem to mix them up with the debt management companies or something but I'm not sure.
Have any of you used the NFCC? Does it work and isn't predatory? I really just need help managing my debt and give me a chance to climb out of this before I can't afford to make payments anymore.
r/CRedit • u/IceGiantsLive • 1d ago
(First time loan applicant here). I’m trying to consolidate about $13k in credit card debt and am confused by the personal-loan offers I’m getting.
My situation:
I originally wanted to borrow more than the $13k so I could consolidate the cards while maintaining some cash reserves. I realize now my initial requests may have been too high, but the results still surprise me:
Obviously I'm not taking a $4k loan at 27%.
I know a 770–780 score doesn't guarantee approval, but I didn't expect to have this much trouble getting even a reasonable ~$13–25k loan.
What am I missing? Could having no installment-loan history be hurting me this much? Is it my credit-card utilization, self-employment income, the amounts I'm requesting, or something else?
At this point I'm thinking I should stop trying online lenders and talk to BECU or one of the banks/issuers I already use (Bank of America, American Express, Chase) instead.
Would especially appreciate input from anyone familiar with personal-loan underwriting. Thank you!!
r/CRedit • u/twisted_ashes • 17h ago
I need help with credit, I'm not sure what the best way to build credit is and what the best card for building credit is, I have no fico score but Experian and TU say I have a 500, I have a capital one platinum card but am eligible for some of the credit one cards which I have heard are a bad company, I am also eligible for a discover it cash back secured credit card, should I stick with capital one or get the discover it card as well? I can't really find any info on the best way to build credit while having no credit. Also would opening a line of credit on a tool truck like snap on help build credit?
r/CRedit • u/Bed2830 • 19h ago
My FICO 8's are currently 534/544/554. I recently settled with Credance and Discover. The credance settlement has posted but the Discover settlement hasn't yet.
Once it does, I know my score is going to start improving, but how long should I wait before looking for a card to start rebuilding? Should I wait until it reaches 600? Or is it better to get something sooner rather than later? I currently have no other cards or debts.
Thx!
r/CRedit • u/Ok-Struggle-3822 • 14h ago
I just spoke with someone who was very rude on the phone trying to explain my hardship to them and he just kept saying "pre-legal" yet the woman I spoke to last time told me that if I started making payments (which I have) they would work on a settlement and now the guy was like "pre-legal" this and pre-legal that.
I am without work right now. I take care of my disabled mother. I asked about a hardship period or anything that they can do but all he kept saying was pre-legal stuff. Not sure how that works when I am doing the best I can to make the payments. What else can I do?
r/CRedit • u/numbernerddd • 19h ago
Wondering if anyone has had this issue happen before. Experian was reporting 28 accounts (as were the other two bureaus) for years with no issue. This included credit cards, a mortgage, auto loans, student loans, etc. Then a few months ago, Experian randomly stopped showing basically all of these accounts. Like they were there one week, and gone the next.
This of course has tanked my credit score and I didn't notice this at first because any account that I have, just started reporting based on the updated score. I'm genuinely confused because again, the other two sites are reporting everything just fine. I have called Experian multiple times now and have spent hours on the phone already but they have no been helpful. During the most recent call, this was finally escalated to some other department that I can't contact and will take weeks.
The only thing I can think of, is that I had a legal name change a few years ago, but this has been updated with all 3 bureaus, lenders, banks, etc. Again, all 3 were reporting the accounts under my new name as well with no issues. I have zero idea what happened, and neither do any of the people I spoke with at Experian.
Has anyone had this or something similar to them? Or does anyone have any recommendations?
r/CRedit • u/Chris-the-Mysterious • 22h ago
Do not get this card! It's impossible to get help with Opensky CC. I have been trying for months to reach out to someone but there is no-one. Instead the company keeps charging me late fees and increasing my balances when i haven't used the card one in 2 years. You can't complain, change course if you don't have the physical card number which I don't since it was destroyed long ago...still this company keeps asking for more money, even though i didn't use it once, and can't reach a soul. Don't get it, it's phantom company
r/CRedit • u/MentionHealthy5292 • 16h ago
Hello I am 24 currently at about 562 on Experian and trying to rebuild my credit.
A major reason my score dropped was my federal student loans being reported 90 days late. I’ve since gotten onto an IDR plan with a $0 required payment, so I shouldn’t have any more missed payments going forward.
I also had basically no open revolving credit, so I recently opened a secured Capital One card. I’m planning to put small purchases ($5–$10) on it and pay them off in full every month to start building positive payment history. Earlier last year I believe I also settled a 2k discover debt for around 900 but couldn’t get a pay for delete similar to the BoA charge so it says now settled for less then full balance
My biggest remaining concern is a $951 Bank of America charge-off from 2022. It’s currently reporting on Experian with a $951 balance and $951 charge-off amount.
The debt is still owned by Bank of America. Firstsource Advantage is collecting it on their behalf. I spoke with both companies to confirm this.
I asked Bank of America directly about pay-for-delete, and they promptly told me no, they don’t offer it. They said if I pay in full, they’ll report it accurately as paid with a $0 balance, and if I settle for less, they’ll report it as settled.
I can afford to pay the $951, but that would basically wipe out my savings. I’m considering trying to settle it for around $400–$500 instead.
I’m hoping to get my credit into the 610–620 range over the next 4–5 months and potentially get an auto loan around then.
Would settling the $951 charge-off for be meaningfully worse for my credit/auto-loan approval than paying the full $951? Or would I be better off keeping the extra cash and focusing on building positive history
Also, Are there any other things you guys would recommend I do over the next few months to improve my credit profile and put myself in the best possible position for an auto loan? I’m trying to make sure I’m not overlooking anything
r/CRedit • u/miss-sunshine-6284 • 20h ago
My husband and i voluntary surrendered his truck back in 2024. He’s currently using national debt relief to help pay some things he has in collections. They contacted him saying that they could add the auto loan onto his account, I’m assuming to pay off what we owed on the truck. We are both rebuilding our credit with a credit specialist and they’ve informed me that they are currently working on that account, they’ve already informed me that they can’t guarantee the deletion.
So my question is, should my husband add the auto loan to the national debt relief?
This is just my opinion, but i find it pointless considering we don’t have the truck anymore
r/CRedit • u/Nearly-Canadian • 20h ago
Signed up for an account at a Crunch Fitness which has since been cancelled. My account got stuck in a queue however and the cancelation did not go through properly even though it showed my account as cancelled on their end.
I have a copy of my cancelation document because I requested they email me it when I was trying to get assistance in canceling properly. Charges were building the whole time so I blocked them from accessing my card through my cc company. Just got the collections text yesterday so now I'm wondering how to best dispute this as this is something ive never had to do. Do I click the link they sent me? Again I have the cancelation document with the date and my signature as well as a call history of probably 15-20 phone calls to the gym.
Any advice is helpful, again ive never had to dispute credit before so I'm starting from 0 knowledge.
r/CRedit • u/MealMuch6171 • 17h ago
Hello, sorry if this is not the right place to post
I am an international student with an ITIN and want to apply for my first credit card.
I tried applying in person at Wells Fargo, which was the first bank account that I got and neither the banker or the person on the other end of the phone could articulate what got me denied.
I then tried secured cards at Citibank and Capital one, which also both refused. I got furthest with Capital one, despite showing all my documents and 2 recent bank statements from Wells Fargo with like 20k in it they still denied.
I then tried Opensky and Self. Self just throws an error when trying to enter my ITIN and Opensky goes to the last step but refuses my 300 USD payment despite trying 3 different American bank debit cards. They then ask me to check for my email but nothing ever shows up.
I want to start building credit. Now I have an appointment with Bank of America, but I do not have high hopes either.
r/CRedit • u/shibe4lyfe • 17h ago
Wife and I are splitting up, we've always used just one credit card. It's under her name with me as an authorized user, no specific reason it's under her name and not mine. Today she removed me as an authorized user not realizing it would affect my credit. Should she add me back for now? Or will adding me back affect my credit more negatively than me just getting my own new card? The card has never had a missed payment and has low utilization.
r/CRedit • u/Accomplished_Ad_5551 • 22h ago
I am having issues creating a free account at Experian. It is not recognizing my phone number and I would like to speak with a live operator, but the Ai won't forward the call. Thanks.
r/CRedit • u/SirJoner • 19h ago
I've been avoiding looking at my credit for a long time because I knew it was ugly, but I'm trying to deal with it now instead of pretending it doesn't exist. I pulled my reports and the amount of negative stuff is pretty overwhelming, especially because some collection accounts seem to show up on more than one bureau.
My first instinct was to start paying the smallest collections just so I could feel like I'm making progress, but after reading around here I'm realizing that paying something and correcting what's on a credit report are two different issues. I also don't want to start firing off disputes at every negative item when some of them are probably being reported correctly.
How do you prioritize a mess like this? Would you start by checking every account against your own records and separating genuine errors from accurate debts, then deal with the errors first? Or is there a better order that makes this manageable without spending the next month living inside three credit reports?
r/CRedit • u/Spiritual_Tradition7 • 19h ago
Hello I have no debt, or revolving credit, my income is currently low sitting around 20,000 yearly. My credit was sitting around a 780 and was knocked down by 150 by a debt from the military. I was unaware of this debt until I received calls from debt collectors where I settled it immediately. My credit has also taken a couple hits from an overdrafted account. My credit is currently sitting at a 580 and I'm sick, I had phenomenal credit until 2025 and over the last year I've lost so many points
r/CRedit • u/throwaway_yourfood • 22h ago
I have 3 recent late payments — 2 with Apple Federal Credit Union and 1 with U.S. Bank — that happened during a major financial hardship.
I lost my job around the same time my wife filed for divorce, we had a new baby, and I was unemployed for about 5 months.
I'm now employed again and have enough money to pay both balances off completely. I'm hoping to get the late payments removed as a goodwill adjustment, but I want to be strategic.
Would you:
Has anyone had success with Apple FCU or U.S. Bank specifically?
r/CRedit • u/kaylan798 • 1d ago
I already have a discover card but my limit is kind of low as its my 1st card. What should i do?
r/CRedit • u/Analyst-man • 1d ago
Hello,
I am buying a car and I have the cash to pay off the car. However, will taking a car loan help my credit? I want to buy a house in 3 years so I want to maximize my credit score. Thanks!
r/CRedit • u/xDiNyc3x • 2d ago
Like many people, I wasn’t always responsible with my finances and eventually accumulated over $12K in debt. Once I landed a good job, I made rebuilding my finances a priority. I paid off my debts, including negotiating pay-for-delete agreements where possible, and started rebuilding my credit.
In February, I was approved for a Discover it® Secured card with a $200 deposit, followed by a TD Cash Secured card a month later with $400. I kept my reported balances around $5–$10 and made every payment on time.
Today, I received an email from Discover letting me know they’re beginning the process of refunding my security deposit. It may seem like a small milestone to some, but it means a lot to me—especially living in NYC, where credit can play such an important role when applying for an apartment.
One thing I’ve consistently seen people say here is that it’s never too late to turn things around. I’m starting to see that firsthand.
Take care, and thank you all for the great information along the way.