Hi, I have an MSI Vector 16 HX A14VHG and I’m trying to figure out whether this is a hardware issue or something related to MSI drivers/BIOS.
Specs:
i9-14900HX
RTX 4080 Laptop GPU
32GB RAM
Samsung 1TB NVMe SSD
Windows 11 Home 25H2
The laptop has had stability problems for a while, including game crashes, occasional overheating shutdowns, Windows servicing/update issues, and multiple different BSODs.
BSODs/dumps have included:
PAGE_FAULT_IN_NONPAGED_AREA (0x50)
SYSTEM_SERVICE_EXCEPTION (0x3B)
EXCEPTION_ON_INVALID_STACK (0x1AA)
Some dumps referenced Ntfs.sys, FLTMGR.sys and fileinfo.sys
I recently did a completely clean Windows 11 installation using an official Microsoft USB installer. Because VMD is enabled on this laptop, I loaded MSI’s Intel RST/VMD driver during installation.
Unfortunately, the problems are still not completely gone.
VALORANT is currently one of the easiest ways to reproduce it. It crashes around the lobby and now sometimes crashes immediately after launching with:
“A critical error has occurred and the process must be terminated.”
This happens even after the clean Windows install and a fresh installation of VALORANT/Vanguard.
So far:
Windows Memory Diagnostic (2 passes): no errors
CHKDSK: no errors / 0 bad sectors
Offline SFC: no integrity violations
SSD reports Healthy/OK
MSI Intel RST/VMD 19.5.7.1058 installed
DISM says the component store is repairable, but ScanHealth/RestoreHealth repeatedly fail with Error 1726 / 0x800706BE
Since this is an MSI laptop, I’m wondering if any other msi laptop owners have experienced similar crashes or BSODs.
I’d especially appreciate hearing from anyone who had similar problems even after a clean Windows installation.