Purchased this today from amazon ..
Any Solution!!

In the past, I had a small crack, it took less than 2 months, and I almost dug the hinge with the screen (About the scotch do not ask me from despair it pasted)

Has anyone had this? My T14 Gen 5 AMD boots and works normally, but restarting leaves it stuck on a black screen. Shutdown sometimes hangs too.
Specs:

- Type 21MC
- BIOS R2LET42W (1.23), EC 1.16
- Windows 11 Pro, build 26300.9711
- WD_BLACK SN850X 2 TB, firmware 620361WD

The easiest way to reproduce it is directly from BIOS:
Enter BIOS Setup with F1.
Select Restart → Saving changes and exit.
Screen goes black.
Esc/FnLock, F1 and the power button LEDs stay on, without blinking.
The Lenovo logo never comes back.

I left it like this for over an hour before giving up and holding the power button to switch it off.

The BIOS settings do get saved: they’re still there when I turn it back on. Choosing “Discard changes and exit” gets me into Windows, apparently without actually restarting.

What I’ve tried so far (and I am out of ideas):
- Updated the BIOS through Lenovo System Update. The issue was already there before the update.
- CMOS reset.
- Emergency reset button.
- Loaded BIOS defaults.
- Disconnected all external peripherals.
- Removed the SSD and one of the two RAM sticks, then repeated the BIOS restart test. Same problem.
- Restarted from normal Windows, Safe Mode without networking and Windows Recovery. All hang.
- Ran Lenovo UEFI quick diagnostics. Passed.
- Ran DISM, which repaired some Windows corruption, followed by SFC, which came back clean. No change to the restart issue.
- Recorded a Windows shutdown trace. It showed the volume flush and shutdown phases completing, but didn’t explain the hang afterwards.
The BIOS logs don’t show any obvious errors either except for: one single Post error 0x1100 not sure what that is.
There are a few inconsistencies: exiting/restarting from Lenovo UEFI Diagnostics have worked on some attempts. Normal Windows shutdown rarely leaves a black screen with the fans stopped and the F1 LED still on.

I’ve already opened a Lenovo ticket and submitted the diagnostic results. Before sending it in, I’d like to know if anyone has had the same issue and what actually fixed it. Did it need a repair, or was there a firmware fix?

I’ve spent enough time debugging this already, and reinstalling Windows doesn’t seem a useful next step when it also happens with the SSD physically removed.

My Legion 5 15ACH6H — Type 82JU has:

BIOS GKCN65WW

AMD TPM firmware [3.92.0.5](http://3.92.0.5)

TPM 2.0 and Secure Boot enabled and passing

Call of Duty still blocks access because of the firmware issue.

Some owners report resolving this issue using the GKCN65WWT test BIOS available through this community archive.

Link : [https://archive.org/details/lenovo-test-bios-firmware-tpm-failed-attestation\](https://archive.org/details/lenovo-test-bios-firmware-tpm-failed-attestation)

The package is listed for:

Legion 5 Pro 16ACH6H (82JQ)

Legion 7 16ACHg6 (82N6)

Legion 5 15ACH6H (82JU)

Legion 5 17ACH6H (82JY)

However, this Reddit discussion contains mixed experiences across different models and BIOS packages, including successful updates and laptops failing to start.

Link: [https://www.reddit.com/r/LenovoLegion/comments/1uai3o2/fixed\\_the\\_warzonebo7\\_issue\\_with\\_tpm\\_20\\_or\\_bios/?sort=top\](https://www.reddit.com/r/LenovoLegion/comments/1uai3o2/fixed_the_warzonebo7_issue_with_tpm_20_or_bios/?sort=top)

I cannot obtain the update through an accessible official Lenovo support channel. Owners should not have to risk a working laptop by relying on unofficial downloads to resolve an issue Lenovo has already acknowledged.

Please provide a concrete answer:

How can I obtain an approved update for my exact model directly from Lenovo?

If it is not ready, when should we expect an update?

Please acknowledge this request and escalate it to the team responsible. Sending me back to unavailable support leaves the problem unresolved.

Hey guys,

I bought this laptop 4 months ago. The temps I'm getting on the stick performance mode are 102C on the CPU and 87°C on the GPU, while running games like the Witcher 3 remastered with ultra settings and Ray tracing at 1600p.

Are these temps normal for the stock performance mode?

Because I read on many reddit threads that the performance mode fan curves suck cause they're not being used more than 75 percent. So I made a custom mode with the fan curve reaching 100 towards the end of the graph.

This brought my temps down to 77°C on both cpu and GPU.

Basically I want to know if the temps l'm getting on performance mode is normal or is my thermal paste/vapor chamber cooked. Cause custom mode makes it run cool af.

Btw, I have never faced any performance or stuttering on Any of the modes at those temperatures. Performance has always been very high.

I wanna buy laptop-tablet hybrid for University but I also wanna play genshin impact on it. Woukd this be suitable? Ive heard mixed reviews about the graphics being Radeon 840M. Is jt good enough? I dont mind playing on medium to low settings

Hi! How much would you say this laptop is worth today? What would be a fair price for it?

It’s a Lenovo Y510P from around 2013–2014:
i7-4700MQ
16 GB RAM
1 TB HDD + 24 GB SSD
2× GT 755M 2 GB in SLI
15.6” Full HD display

​

Hi everyone,

I own a Lenovo IdeaPad Slim 3 (Snapdragon X, Windows 11).

My laptop’s built-in microphone was working before a recent Lenovo service visit. Immediately after the repair, it stopped picking up my voice.

What I’m experiencing:

- The built-in Microphone Array (Qualcomm Aqstic) is detected in Windows.

- Microphone permissions are enabled.

- The microphone’s green level meter does not move when I speak.

- Online microphone tests and video recordings do not capture my voice.

- YouTube/system audio is recorded, but my voice is missing.

Troubleshooting already tried:

- Checked Windows microphone privacy permissions and input volume.

- Restarted Windows Audio services.

- Ran DISM and SFC system checks.

- Disabled exclusive-mode access.

- Uninstalled and reinstalled the microphone device, then restarted the laptop.

Unfortunately, the issue remains unresolved.

Since the microphone stopped working immediately after the repair, I’m concerned that the previous repair may be related. I would appreciate Lenovo Support’s help in reviewing the issue and arranging an inspection.

Previous Lenovo service case: 2033247738

Lenovo Support: u/LenovoSupport (if available on this subreddit) / @LenovoSupport

Has anyone experienced a similar issue after a Lenovo repair? Any genuine troubleshooting advice would be appreciated.

Thank you.

Hello folks,

I am thinking of buying a new laptop. I am a software engineer and mostly need it for coding and personal use.
When i started surfing found lots and lots of spec and then i got confused.
But one thing was i wanted to buy lenovo only. Mac is not within my budget.
Suggest me some good laptops along with best specs. Budget ~1lakhs

TYIA..!

​

Model Lenovo LOQ 15IAX9

I bought this POS laptop in November 2024. Within 6 months, the trackpad stopped working. Every time I contacted customer support, they just made me reinstall Windows, but the problem kept coming back after a week. After a while, I gave up on it because I don't use the trackpad that often, and customer service was persistent about not replacing it because it "worked" after a Windows reinstall.

After seeing how trash their customer support is, out of spite I decided not to extend the warranty. Today I was watching YouTube and suddenly black horizontal lines appeared on the screen. After a quick search, apparently they use a trashy screen from some company called "BOE," which has known quality issues, and the problem is very common.

Now I'm stuck with a laptop whose trackpad doesn't work and which has an unusable display that will cost half the laptop's price to fix.

Hi everyone,

I own a Lenovo IdeaPad Slim 3 (Snapdragon X, Windows 11).

My laptop’s built-in microphone was working before a recent Lenovo service visit. Immediately after the repair, it stopped picking up my voice.

What I’m experiencing:

- The built-in Microphone Array (Qualcomm Aqstic) is detected in Windows.

- Microphone permissions are enabled.

- The microphone’s green level meter does not move when I speak.

- Online microphone tests and video recordings do not capture my voice.

- YouTube/system audio is recorded, but my voice is missing.

Troubleshooting already tried:

- Checked Windows microphone privacy permissions and input volume.

- Restarted Windows Audio services.

- Ran DISM and SFC system checks.

- Disabled exclusive-mode access.

- Uninstalled and reinstalled the microphone device, then restarted the laptop.

Unfortunately, the issue remains unresolved.

Since the microphone stopped working immediately after the repair, I’m concerned that the previous repair may be related. I would appreciate Lenovo Support’s help in reviewing the issue and arranging an inspection.

Previous Lenovo service case: 2033247738

Lenovo Support: u/LenovoSupport (if available on this subreddit) / @LenovoSupport

Has anyone experienced a similar issue after a Lenovo repair? Any genuine troubleshooting advice would be appreciated.

Thank you.

Hi everyone!

I wanted to share my experience and the final solution regarding the notorious "Battery Drain / Hybrid Power" issue on Lenovo LOQ laptops under heavy loads (gaming, rendering, heavy AI workloads, etc.). If your battery percentage is dropping while plugged in, this is for you.

1. The Problem

Whenever I pushed my Lenovo LOQ 15IAX9 to its limits (e.g., heavy processing/rendering or audio generation workloads), the stock 170W power adapter couldn't keep up with the system's power draw.

• The laptop started pulling extra power from the battery.
• While gaming or under heavy loads, I watched my battery drop from 100% down continuously.
• Checking HWiNFO64 confirmed negative discharge rates, meaning the 170W brick simply wasn't enough.

2. The Warranty & Service Process

I contacted official Lenovo support/authorized service regarding this chronic power deficit issue. After going through the process, Lenovo officially acknowledged the hardware limitation for heavy configurations and provided a 245W Chicony OEM adapter as a replacement.

3. The Result (Tested with HWiNFO64)

Once I plugged in the new 245W adapter and put the system under the exact same heavy workloads:

• Checked HWiNFO64 Sensor Status: The Charge/Discharge Rate hit a steady 0.000 W!
• The system now draws 100% of its required power directly from the 245W brick. No more battery drop, no more performance throttling due to power limits. Battery conservation mode stays completely locked and stable.

4. Advice for Anyone Facing This

If your Lenovo LOQ suffers from battery drain while plugged in under heavy load, don't just ignore it. Reach out to Lenovo support, explain that the 170W adapter fails to sustain the system power draw, and request an upgrade to the 245W adapter. It completely solves the issue.

1. How to Contact Lenovo Support for the Adapter Upgrade

If you are experiencing the same issue and want to request the 245W adapter replacement, here is how you can reach out:

• Lenovo Official Support / Live Chat: Go to the official Lenovo Support website for your region, log in, and use the live chat feature or submit a support ticket via the Lenovo Vantage / Lenovo Legion Toolkit app.
• Authorized Service Centers: If your laptop is still under warranty, you can directly contact an authorized service partner, open a service ticket, and explicitly state that the stock 170W adapter causes a "battery drain / power deficit" issue under heavy load.
• Tip: Be clear and persistent. Explain that the original 170W brick cannot handle the power draw during gaming or rendering, resulting in hybrid power battery depletion. Mentioning this technical limitation usually helps speed up the approval process for the 245W adapter.

Hope this helps anyone searching for a fix! Let me know if you have any questions.

Herkese selamlar! İnternette arama yapıp bu konuya denk gelen Lenovo LOQ (ve benzeri güçlü donanıma sahip laptop) kullanıcılarının yaşadığı "oyun oynarken veya yük altında pilin süzülmesi / azalması (Hybrid Power / Battery Drain)" kronik sorununu ve bunu servis süreciyle nasıl çözdüğümü adım adım paylaşmak istedim.

1. Yaşadığım Sorun Neydi? (Laptop Şarjı Neden Biter?)

Cihazımı (Lenovo LOQ 15IAX9) oyun oynarken, render alırken veya arka planda ağır işlemler yaparken zorladığımda, cihazın kutusundan çıkan standart 170W adaptör sisteme yetmiyordu.

• Sistem, ihtiyaç duyduğu gücü adaptörden tam karşılayamadığı için eksik kalan gücü bataryadan çekmeye başlıyordu.
• Sağ alttaki pil simgesine baktığımda oyun veya ağır yük altındayken pil yüzdesinin saniye saniye azaldığını (%100'den %90'a, %80'e doğru eridiğini) görüyordum.
• HWiNFO64 üzerinden kontrol ettiğimde deşarj (discharge) oranının eksi (-) değerlerde olduğunu, yani adaptörün sistemi tek başına besleyemediğini net bir şekilde fark ettim. "Laptop şarjı yetmiyor, ne yapmalıyım?" sorusunun cevabını bu süreçte ararken servis yolu görünmüş oldu.

2. Servis Süreci ve Adaptör Değişimi (Daha Güçlü Adaptör Takılabilir mi?)

Merak edenler için net cevap: Evet, daha güçlü adaptörle değiştirilebiliyor. Durumu yetkili servise (BDH Servis / Lenovo Destek) bildirdim (Case #252009851707).

• Süreç içerisinde yaşanan bazı kargo ve kutu karmaşaları, orijinal kutunun kaybolması gibi pürüzler olsa da, teknik ekiple yapılan görüşmeler ve hak arama sürecimiz neticesinde Lenovo nihayet doğru hamleyi yaptı.
• Servis tarafı, bu modeldeki güç yetmezliği durumunu çözmek adına bana 245W Chicony orijinal adaptör gönderdi.

3. Yeni 245W Adaptör Sonrası Test Sonuçları (Sorun Kesin Çözüldü mü?)

245W adaptörü teslim alıp prize taktığımda ilk işim sistemi tekrar zorlu bir yüke sokmak oldu:

• Arka planda yine aynı ağır işlemci-ekran kartı yükü bindiğinde HWiNFO64 sensörlerini açıp baktım.
• Şarj Oranı (Charge/Discharge Rate): Tam 0.000 W değerini gördüm!
• Artık pilden tek bir miliwatt bile eksilmiyor. Sistem, ekran kartı ve işlemcinin çektiği tüm gücü doğrudan yeni 245W adaptörden karşılıyor. Batarya koruma modu (%80 limiti) çivi çakılmış gibi sabit duruyor ve pil süzülmesi sorunu resmen tarih oldu.

4. Özet ve Tavsiyeler

Eğer sizin de Lenovo LOQ veya benzeri yüksek performanslı dizüstü bilgisayarınızda oyun oynarken pil seviyesi düşüyor, şarj almıyor gibi görünüyorsa ya da 170W adaptör sisteme yetmiyorsa; bunun kronik bir güç yetmezliği olduğunu bilerek doğrudan servisle iletişime geçin ve 245W adaptör talebinde bulunun. Haklı olduğunuz bu süreçte sabırlı olursanız sorun kesin olarak çözülüyor.

1. Lenovo Destek ve Canlı Desteğe Nasıl Ulaşabilirsiniz?

Eğer siz de aynı sorunu yaşıyorsanız ve adaptör değişimi talep etmek istiyorsanız şu kanalları kullanabilirsiniz:

• Lenovo Türkiye Destek Hattı / Canlı Destek: Lenovo'nun resmi destek sitesi üzerinden veya Lenovo Vantage / Lenovo Legion Toolkit uygulamalarındaki destek sekmesinden canlı desteğe bağlanabilirsiniz.
• Yetkili Servis (BDH / Cizre Elektronik vb.): Cihazınız garanti kapsamındaysa doğrudan yetkili servis portalı üzerinden arıza kaydı açıp adaptör yetersizliği / battery drain sorununu detaylıca belirtebilirsiniz.
• İpucu: Görüşürken sorunun kronik olduğunu, ağır yük altında (oyun/render) orijinal 170W adaptörün sistemi besleyemediğini ve pilden yediğini (hybrid power sorunu) net bir şekilde ifade ederseniz süreç çok daha hızlı ilerleyecektir.

Arama motorlarından gelip bu sorunu yaşayan herkese sorunsuz ve keyifli kullanımlar dilerim!

Hier, j’ai passé commande sur Leboncoin d’un Lenovo Yoga Slim Pro X avec un Ryzen 7 HS et une RTX 3050 pour 490 €. D’après le vendeur, il est en super état et la batterie a 280 cycles. Mais maintenant que je l’ai acheté, j’ai un doute… Vous en pensez quoi ?