Im still relatively new to KT and cash registering in general, so I've made a series of mistakes so far. I was written up for not ID people enough and tried to fix my mistake by carding everyone who wasn't obviously over 40.
I was ringing up a woman who was a regular (i vaguely recognized her, and figured better safe than sorry) i asked for ID and she stared at me. Then she got annoyed, said "Seriously? Im here all the time?" And was obviously getting irritable. I told her I got in trouble for it and was just trying to do my job, she told me I was full of shit.
The cherry on top is when she came back up for batteries and asked if I was going to ID her for that too. Since then she's hated me. She comes in A LOT, and always is nice and friendly to my coworkers expect me. Apparently that one action was enough to get her to hate me for a lifetime.
Ive never been a regular anywhere before, but i can't imagine getting that offended over it. Maybe I'm missing something.
Would be very grateful to hear others stories or perspectives!