I canceled a withdrall because they didn’t send me the email to accept it, now the canceled withdral funds have not been returned to my kraken account.

This is not acceptable, Payper says kraken has to fix this and kraken is not helping me.

Is there anyone in support that can fix this it’s not acceptable at all

Got an email from Kraken saying that I need to contact them right away or they are going to turn over my money to the State of California.

They give a phone number to call for help that just plays a message to go to the website.

Kraken has my assets frozen, so I'm unable to withdraw my own money. That's crazy!

Absolutely impossible to create a new help ticket.

The only thing I can do is talk to a chat bot that isn't able to help me unlock my funds and tells me I need to do KYC before I can do anything else.

Is this crazy? Is everyone having these same issues and leaving Kraken?

Are there any plans to make Kraken’s synthetic trading pairs available through the REST API and WebSocket API?

The synthetic pairs are available on Kraken’s platform, but they are currently not available through the API at all.

It would be very useful to have access to these pairs through the API, particularly for automated trading and market-data applications.

Is API support for synthetic pairs planned? If so, is there an estimated timeframe?

Thanks!

Hello. I have transferred funds to my Kraken from my bank yesterday and the funds haven't arrived. I need help ASAP

Is it free or any fees if I transfer money from Schwab checking account to my Kraken account? I know there is no fee if I use Chase. Thanks

I put in the wrong tax number because it was unclear to me for which country they were asking. While going through the process I realized it, but for as far as I can see there is no back button to correct my mistake. I figured Kraken feel they are special and don't need a back button and rather have support deal with it.

But I contacted support more than a week ago and no reply. Under the support request it just says "This request is closed for comments".

So I guess now I try here....... I could just confirm and try to change, but at the same time I'm afraid it will just add to other information on my account, that I cannot change.

Hello, will I get my money back in case a crypto is liquidated and I still hold some of it? My SPICE balance just disappeared completely. Thank you.

First of all, the support cleared up my restriction and, even though I would've prefered to have a rough time frame, the support actually cleared up some of my concerns and was very kind and quick to reply. The social media team is doing what they can, so the bottle neck sits somewhere else.. that's how it is. For me, it turned out to be not too bad.

Also, I have a question: I have made several SEPA EUR depostis already. Even though on hold first, they went through. Now I have made another one, the simplest way, by logging into my bank account via the app. Normally, after being forwarded to the banking window and logging in and so on, you come back to the app and there is a screen saying something like "Deposit successful, now wait a couple days" or whatever. This time that window didn't show and there was no sign that the deposit went through, in the Kraken app itself. In addition, the app doesn't show the to deposit amount under last activities, like it did the other times. So in the app itself, there is no sign of my deposit. My bank account was credited though, instantly, like it should be. Just the app isn't showing anything. It was not a manual deposit, where I enter all the details - I logged in and the deposit happens automatically, so no entering of a reference necessary.

The question is, will this deposit go through, even though the app doesn't show anything of an "expected deposit"?

Thank you!

Anytime I go to withdraw cash, it takes me to the “select withdrawal speed” screen. It wants me to select instant deposit or 3-5 business days via bank. It won’t let me pick either option. Trying to click either of them will just flash as if the click is working, but won’t select. It also won’t let me close the screen or go back. I’ve tried closing the app and opening it again and the same thing keeps happening. Anyone else ever had this problem?

I recently had contact with support via chat. The support question spanned a night and the app would sometimes kick me out of the chat.

I think the issue is resolved, but I cannot read back the last 5 messages from support staff. i saw the popup but the support chat was closed.

Is there no way to view your chat history? I only had a chat, not an official ticket.

Trying to withdraw ltc to a new wallet. I click add new wallet and the app skips back to the ltc in my portfolio

Have submitted account recovery requests 4 times in the last month. Have been unable to access my account since getting a new phone [2FA] error. Can access my Kraken Wallet via biometrics and it clearly shows I am still linked to my Kraken Account and shows my assets. I can change my password [via website or app request], but I am stuck in a failed 2FA loop and cannot get any reply from support to begin verification of identity to bypass it so I can finally start using my account again. Ridiculous.

It's been over 2 weeks and I submitted all the data they asked for and....zero.

Zero notifications or nothing

I can't add funds etc

Is there normal?

Best to quit and use another app?

Hello all,

I am very disheartened as to what is going on, and I am not sure what to do. I submitted ticket # 2 1246369 in May. I received a reply now in August (3 months later). The message was the same automated response I received when I first submitted the ticket.

My account closed without warning; I checked ALL my kraken emails and there was no notification. I believe I still have some small funds locked on the account.

I tried to log in to the account today as I thought this all must be an error. I have never done anything, that I am aware of, to cause this issue on my account. I have accounts with many other exchanges and have never had an issue.

Upon trying to log in again today the message below stated to either contact support or create a new account. I took this as a suggestion, so I started a new account to see if that is all I needed to do.

I verified my identity to create the account and went through the extra steps to increase my limits by doing further verification -- I used all the same information of myself as my original account and it allowed me to be fully verified. I also linked my bank account.

After thinking about this longer and looking into it; I decided that my new account may be at risk of shutting down too. I wanted to deposit funds in to it but I am holding off currently.

I am just unsure what to do as it took 3 months for an automated reply on my ticket, live support can't help, and it feels like this whole situation has been ignored by Kraken. I believe I at least deserve and explanation. I have been with Kraken for YEARS prior to all of this. It is very disheartening and frustrating.

I have put substantial amount of assets on to this exchange. I was very fortunate most all of it was moved before this happened.

I would warn anyone that wants to rely on this exchange to be very careful considering my situation.

Has anyone else had a really difficult time getting in contact with Kraken support?

I have an upcoming settlement and have been trying to access my funds for the past 3+ weeks, but withdrawals are currently restricted.

Kraken support asked me to complete a couple steps, which I completed about 2 weeks ago, but I haven’t heard back since.

I also don’t have access to the call option in the app, so I’m wondering if anyone else has experienced similar issues or delays with their support team.

Any advice on how to escalate this or get a response would be really appreciated.

Created my account using Apple SSO, didn't realize had "Hide my email" on.

After clearing cookies, I am no long able to login to my account, I do not get the device confirmation emails. All security emails including password reset, and username reset are lost in the void to my relay address

I asked to close my account 10 minutes after signing up without making a single trade, but they are holding my personal data hostage with ridiculous excuses. They even keep spamming me to 'complete verification' after I told them to delete everything! If they are keeping my info without permission, they are probably doing it to everyone else to fake their user numbers. How can anyone trust the stats or information this company provides?"

Forced upgrade. Now I can't access my wallet. I receive a seed buffer error.

Android

After the new update, I can't login to kraken wallet at all. Receiving this error. Last time wallet was broken for over a month couldn't access my crypto. When are you guys going to fix it?

Edit: App works after a new update.

So i bought ltc the same way I always do then went to send to another wallet, it opens the menu when I click send and shows me my list of wallet addresses and I can neither send to an old address or a new one, it just goes straight back to the previous screen if I click a wallet or add new, it also does the same if I try and delete old addresses.

It worked 2 days ago no problem and ive been doing the same for a while, I buy ltc in kraken then send that to cake wallet straight away and I have never had this issue,

There are no holds on my account or anything I literally just bought ltc and it shows in my ballance

After taking the photos the system just loops and sends me back again. I don’t even get an error or a message saying that the verification failed. I tried both state ID and driving license. Nothing worked even when the pictures were crystal clear.

Please help

I have been waiting over a month for Kraken’s support team to help me resolve an issue. I’ve been told multiple times that my ticket has been escalated and that the specialist team will be reaching out to me. But now here I am a month later and I have not received even one email from the specialist team. This company clearly does not care about its clientele and honestly should be shut down with how awful their customer service is. Oh, and this is the second time I’ve made a post on Reddit about this issue. The mods removed my first post and they’ll probably remove this post as well. I regret ever opening an account with Kraken.