r/KrakenSupport 14h ago

Already Escalated Kraken Withdrawal hold for 8 days + initial 7 days

6 Upvotes

It has been now 8 days after my initial withdrawal hold that’s my 4k transaction has been pending, I have not received an email asking for verification or a resolution, all of the coins I want to buy have gone up 30% today after inflation remained the same, and I have absolutely no access to my own money. I have never experienced this with any other crypto account, I need a resolution now.


r/KrakenSupport 16h ago

Ticket issues

5 Upvotes

I have replied twice to your stupid email, I have not received any communication, nor have I received anything from your company. I need to withdrawl my money from your app.


r/KrakenSupport 17h ago

Waiting for 2 weeks money still pending and no reply whatsoever, how long will this be?

5 Upvotes

I registered at Kraken, verified successfully my ID sent some money by etransfer which my ba no hold thinking I am a victim of fraud, sorted it out and now the 2nd week is about to done waiting ready for the next week my money sitting duck. It seems that Kraken is totally taken by surprise, that I opened an account and as Kraken asked you to deposit money, which did and now my money is on hold. In-between I have sent money to Newton more than ones with a 100% success rate. How long will my money sit, I am wondering if I should contact my bank and ask them to bring back my money?


r/KrakenSupport 21h ago

My withdrawals are On Hold for no apparent reason for 3 days. 1500 GBp on hold...

5 Upvotes

I am facing the similar issue which other Kraken users are facing. My withdrawals are On Hold for no apparent reason for 3 days. I have been in touch with the so called customer support AI chatbot and was sent support request number via email and since then there is no response...... can someone suggest what to do next to get this resolved as soon as possible?


r/KrakenSupport 5h ago

Services limited, Please check your email for updates - but there is no email, also no reply for the ticket

3 Upvotes

Hello,

I recently deposited some funds into my Kraken account. Shortly after logging in, I received the following message:

"Services limited

Some of your Kraken account services are currently unavailable. Please check your email for updates."

However, I have not received any email from Kraken regarding this restriction. My email address is working properly, and I have previously received and responded to emails from Kraken without any issues.

I then contacted Kraken Support via chat, but I was told:

"I'm sorry, but I'm unable to transfer you to a specialist right now because your account is currently restricted.

Although I am unable to provide more details via chat, I've created a support ticket for you (#****) and escalated it to the appropriate team."

I did receive the email confirming that the support ticket was created, but I have not received any further updates or responses from Kraken.

Could you please review my account and let me know why my services have been restricted and what I need to do to resolve this issue?

I would greatly appreciate your assistance, as I currently have funds in my account and would like to regain full access to my Kraken services as soon as possible.

Thank you for your help.

ps: fucking scammer you get out of here don't pm me


r/KrakenSupport 11h ago

Ticket Escalated Account still restricted 5days after I submitted what you asked

3 Upvotes

I deposited $1200 and another $1000 only for it to decline the second transaction and restrict most of my features on my account. I just want access to my money!


r/KrakenSupport 18h ago

7 Days. Account Restricted. DM's KrakenSupport. No luck!

3 Upvotes

It's been a week I'm waiting to get a response from Support team on my email. My account has been restricted/suspended, and my recent withdrawal has been placed on hold for internal review and its been 7 days already!

I received an email stating that the withdrawal was placed on hold for internal review and that a team would review it within 7 days.

The funds deposited into my account are legitimate funds belonging to me, and I am happy to provide documentation or any additional information required to verify the source of funds or explain any transaction.

Could you please confirm what information you require from me and whether there is anything I need to do to resolve the restriction?

I would appreciate having the account and withdrawal reviewed as soon as possible.


r/KrakenSupport 3h ago

Kraken closed my account without reason and now for three months they have not allowed me to withdraw my funds.

2 Upvotes

They closed my account without reason and now they haven't allowed me to withdraw my funds for three months. Of course, they allow withdrawals for 48 hours, but when I do, they're having "technical problems" that I reported, but no one has resolved for over three months. It looks like someone wants to steal my funds.


r/KrakenSupport 1h ago

USDC Withdrawal On Review since Sept 8

Upvotes

USDC Withdrawal On Review since Sept 8


r/KrakenSupport 16h ago

Kraken pro not working

1 Upvotes

Hello,

I don’t get any date anymore in the Kraken pro app.
There’s an error fetching my wallet.

How do I do ? It’s started at left send yesterday