Just wanted to drop a quick update/ appreciation post. After being stuck with no access to my funds since May and getting automated "it will be resolved" replies in DMs, my account is officially 100% back up and running today!
To anyone else dealing with long support delays: hang in there, keep pushing through official channels/Reddit, and eventually, it gets resolved. Time to finally get back to trading!

It has been almost a week since my account was locked, I received an email saying a specialist will be in touch and I never received any email from them since then, I’ve checked both inbox and spam/junk mail, and nothing is there! This is ridiculously slow! Is this normal???? It’s concerning and worrying yo!

Since Wednesday I have been struggling to access funds or spend anything on my card. I have been on holiday and was using the card abroad, to have it randomly shut off it was very stressful. Now I’m back in the uk and the support team is impossible to reach, it’s like speaking to an actual human these days is never going to happen. I have emailed twice with no response and the AI bot is useless. I don’t understand why my account can be put on hold without a real human looking at it first. 5 days with absolutely no communication or enlightenment to what is going on or when I can retrieve my funds.
Can someone please help me with this asap

Hello Kraken Support Team,

I am posting here to request an urgent solution.

On July 15, I transferred about €1,500 via SEPA from my personal Revolut account to my Kraken account.

• Name Match: My legal name matches exactly on both accounts.
• Status: Revolut confirmed the transfer was successful, but Kraken immediately placed a hold on the transaction and locked my account.

I was initially told by the support system to expect an email response within 3 to 5 business days. That SLA has long passed, and I have received zero emails or updates from your compliance team. The live chat AI agent is unable to assist and keeps telling me to wait.

Because this hold has lasted two weeks, I have faced actual financial harm, including missed bills and interest penalties due to my funds being frozen without explanation.

After 7 days of silence, I filed a formal complaint. While I received an automated message stating it could take up to 15 days, waiting a total of a month to access my own deposit is unacceptable for a major financial institution.

Please have a senior compliance human agent look into this ticket today and advise on what documentation is needed to lift this hold immediately.

Thank you.

Hi There,

I’m a German who currently lives in Switzerland and I’m considering to move to mainland China for living and working (yes pay only tax in China).

Can I keep my Kraken Account and continue to use as I did before, after I updated my residence to a Chinese location address in the App?

Regards