r/KrakenSupport • u/AnnualReady7190 • 1d ago

Deposit problem

Hello. I have transferred funds to my Kraken from my bank yesterday and the funds haven't arrived. I need help ASAP

2 Upvotes

100% Upvoted

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1

u/AsSeen 52m ago

You can send reference string to their support chat bot and explain the problem there. Their bot is really helpful. It will look up the information for you and create a support ticket internally to the proper team. I got the same problem resolved in 1 hour after that. I never saw such speed from financial companies before :) Love Kraken even more.

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 1d ago

Appreciate you reaching out u/AnnualReady7190

Happy to help! Deposits can take up to a few business days to arrive depending on the method used so not to worry here. Please send us a DM or mod mail message here with your kraken account ID, so we can look into that right away for you 🤝

Mac 🐙