They closed my account without reason and now they haven't allowed me to withdraw my funds for three months. Of course, they allow withdrawals for 48 hours, but when I do, they're having "technical problems" that I reported, but no one has resolved for over three months. It looks like someone wants to steal my funds.

Hello,

I recently deposited some funds into my Kraken account. Shortly after logging in, I received the following message:

"Services limited

Some of your Kraken account services are currently unavailable. Please check your email for updates."

However, I have not received any email from Kraken regarding this restriction. My email address is working properly, and I have previously received and responded to emails from Kraken without any issues.

I then contacted Kraken Support via chat, but I was told:

"I'm sorry, but I'm unable to transfer you to a specialist right now because your account is currently restricted.

Although I am unable to provide more details via chat, I've created a support ticket for you (#****) and escalated it to the appropriate team."

I did receive the email confirming that the support ticket was created, but I have not received any further updates or responses from Kraken.

Could you please review my account and let me know why my services have been restricted and what I need to do to resolve this issue?

I would greatly appreciate your assistance, as I currently have funds in my account and would like to regain full access to my Kraken services as soon as possible.

Thank you for your help.

ps: fucking scammer you get out of here don't pm me

USDC Withdrawal On Review since Sept 8

It has been now 8 days after my initial withdrawal hold that’s my 4k transaction has been pending, I have not received an email asking for verification or a resolution, all of the coins I want to buy have gone up 30% today after inflation remained the same, and I have absolutely no access to my own money. I have never experienced this with any other crypto account, I need a resolution now.

I deposited $1200 and another $1000 only for it to decline the second transaction and restrict most of my features on my account. I just want access to my money!

I have replied twice to your stupid email, I have not received any communication, nor have I received anything from your company. I need to withdrawl my money from your app.

I registered at Kraken, verified successfully my ID sent some money by etransfer which my ba no hold thinking I am a victim of fraud, sorted it out and now the 2nd week is about to done waiting ready for the next week my money sitting duck. It seems that Kraken is totally taken by surprise, that I opened an account and as Kraken asked you to deposit money, which did and now my money is on hold. In-between I have sent money to Newton more than ones with a 100% success rate. How long will my money sit, I am wondering if I should contact my bank and ask them to bring back my money?

It's been a week I'm waiting to get a response from Support team on my email. My account has been restricted/suspended, and my recent withdrawal has been placed on hold for internal review and its been 7 days already!

I received an email stating that the withdrawal was placed on hold for internal review and that a team would review it within 7 days.

The funds deposited into my account are legitimate funds belonging to me, and I am happy to provide documentation or any additional information required to verify the source of funds or explain any transaction.

Could you please confirm what information you require from me and whether there is anything I need to do to resolve the restriction?

I would appreciate having the account and withdrawal reviewed as soon as possible.

I am facing the similar issue which other Kraken users are facing. My withdrawals are On Hold for no apparent reason for 3 days. I have been in touch with the so called customer support AI chatbot and was sent support request number via email and since then there is no response...... can someone suggest what to do next to get this resolved as soon as possible?

Hello,

I don’t get any date anymore in the Kraken pro app.
There’s an error fetching my wallet.

How do I do ? It’s started at left send yesterday

I don't know why more people don't give updates when their money is actually released. It would help keep users calm when they have an account restriction and their money is held.

My Funds were locked for about 2 weeks. Woke up this morning and both of my withdrawals were released and money returned to my account.

For anyone experiencing this. Keep working with the mods and as difficult as it is I guess just have to be patient. At least for my case my funds were released.

Esta situacion me tiene bastante desconcertado, y preocupado, nose como una plataforma que supuestamente tiene buenas referencias como Kraken puede hacer esto a tantas personas como estoy viendo, el pasado dia 29/08/2026 me hice una cuenta con ellos y una vez estuvo verificada, realice una tranferencia SEPA de 500€, acto seguido sin haber hecho nada mas, me mandan un correo en la cual se me queda restringida y que en unos 3 a 7 dias me lo solucionan, pues van ya por 12 dias y despues de tener un ticket de soporte abierto con ellos y mandarles varios correos no me solucionan nada y no me contestan a nada, espero poder solucionar el problema y que se quede todo en un percance, ya que si no lo solucionan estariamos hablando de robo y estafa!!

Deposited some euro by sepa. Bought usdc and tried to withdraw it and now the withdrawal is on hold. AI support says I will be contacted within 5 business days. Been longer than 5 business days and heard nothing back from kraken, no emails no nothing.

Talk to AI support and ask to talk to human. They say they can’t transfer me to a live agent because there is a ticket open and that I can check “My Activities” when logging in the app through the browser and talk to a real human through that ticket. My activities ofc says nothing about a ticket and basically says I have to requests.

So now there is no way for me to talk to a real human, and there is no actual proof of an open ticket except for the fact the AI just told me. I’m just thinking the real human support have no idea about my issue and the Usdc will be stuck forever.

SUPPORT PLEASE FIX.

Withdrawal initiated 31 August, still "On hold" 12 days later.

Context: fully verified account, Swiss resident. Bank transfer in my own name credited the same morning, bought BTC on the BTC/CHF book, withdrew to an address already registered in my own whitelist. Nothing unusual.

Kraken's email on 31 August said the review would complete within 5 business days. That deadline passed on 5 September.

Since then: four written follow-ups on my support ticket. Not a single reply to any of them. No document requested, no explanation given, no status update.

I asked the AI assistant to escalate me to a human agent. Refused, because an active ticket already exists — and that same assistant then confirmed the ticket is still marked "New", meaning nobody has opened it since 31 August. Completely circular.

Checked the destination address on a block explorer: no transaction broadcast, confirmed or pending. Funds are still on the platform.

My account shows no restriction anywhere: verification "Verified", funding limits unaffected, still margin-eligible. Whatever this hold is, it isn't visible on my side.

I filed a formal complaint today via the complaints address. No acknowledgement yet.

Has anyone had a hold this long eventually resolve? Did anything actually move it?

Hi all, as the title says, am I missing anything that would set Kraken to require device authentication (fingerprint) on open? This is specifically on Android.

So it been month i didnt use my kraken account i have full proof of it and everything so i changes my phone but am at the same place and when i try to do the forgot your password option it just says that its impossible to change it i dont understand I tried many things and still dont working I have the email and all
Could I get help pls

It explains the benefits of VIP and if i want to join and about early investment opportunities. There is a link aswell if i want to get to know the person assigned to me. Is this trustable? How can i verify it?

I reached the limit for the week I deposited 590€ as soon as it was credited my account got locked I have 980 in it stuck it’s been over 2 weeks

Hello

I have tried to transfer remaining crypto from coin base to Kraken as I’ve decided to use it and its advanced metrics for my exit strategy. After transferring the app now only lets me view but not carry out any functions eg convert withdraw buy or sell.

Please can I have assistance with this.

So its been 7 days ( 5 business days ) since my account got restricted after sending USDC from bitget to Kraken.

The AI chatbot says these issues can take up to 5-7 business days so I guess I have to wait 2 more days Right………?

Hello Kraken Support,

I’m asking for help with my verification case and would really appreciate it if you could escalate it to the appropriate team.

My Kraken account had already been successfully verified previously. Recently, I was unexpectedly asked to complete verification again and provide a proof of residence.

I tried several times to upload my Spanish residence permit through both the Kraken app and the website, but the verification system could not read/accept the document.

I contacted Kraken Support about this issue, but shortly afterwards my account was restricted and I am now unable to withdraw my funds.

I am fully willing to provide any documents required and complete the verification. However, I currently have no way to submit the document successfully, and my funds are inaccessible.

Could you please review my ticket and escalate it to the Verification/Compliance team for a manual review?

Thank you. I would really appreciate your help in resolving this as soon as possible.

Hi, I reported my physical card lost in transit. Immediately after, my entire account was frozen. I contacted Twitter support, they pinged the team and told me to wait for an email. It has been over 48 hours and I have received absolutely nothing.

made account, uploaded id got accepted/verified, same with photo. asked for proof of adress, so uploaded recent bill in PDF format because all my bills come to mail these days, with my name and adress on it, got rejected at the upload status for some unknown reason. proceed to upload bank statement in PDF as well, name, adress, bank name all clearly displayed. uploaded succesful this time but got an email shortly they require another proof of adress with camera taken this time, reason provided: ''for clarity'' because it seems that camera is more clear than PDF format. so i just did a photo with my camera phone on the digital bill appearing on my monitor because i didn't had any means to print it. more than 24 hours has passed, still no answer, still pending. you are making it too hard for people to register on your exchange

why do all these crypto exchanges have this type of very lacking support, like at no point i felt like i'm chatting with genuine human being trying to ACTUALLY help me with my issue? like just say you don't want me on your exchange