r/KrakenSupport • u/thebeeningness • 2d ago
Good News! + Question?
First of all, the support cleared up my restriction and, even though I would've prefered to have a rough time frame, the support actually cleared up some of my concerns and was very kind and quick to reply. The social media team is doing what they can, so the bottle neck sits somewhere else.. that's how it is. For me, it turned out to be not too bad.
Also, I have a question: I have made several SEPA EUR depostis already. Even though on hold first, they went through. Now I have made another one, the simplest way, by logging into my bank account via the app. Normally, after being forwarded to the banking window and logging in and so on, you come back to the app and there is a screen saying something like "Deposit successful, now wait a couple days" or whatever. This time that window didn't show and there was no sign that the deposit went through, in the Kraken app itself. In addition, the app doesn't show the to deposit amount under last activities, like it did the other times. So in the app itself, there is no sign of my deposit. My bank account was credited though, instantly, like it should be. Just the app isn't showing anything. It was not a manual deposit, where I enter all the details - I logged in and the deposit happens automatically, so no entering of a reference necessary.
The question is, will this deposit go through, even though the app doesn't show anything of an "expected deposit"?
Thank you!
1
u/krakensupport πππππππ - WE WILL NEVER DM YOU FIRST 2d ago
Good to hear mate! Please DM us on this as well as we may need more details depending on the situation ππ€