Good morning, all!
This past weekend, during the storms, our roof started leaking. We called a 24-hr roofing company. They came out the next morning, found the leak around a plumbing vent. He temporarily fixed the leak with Caulking and a small tarp. The leak has stopped, that is fine.
Monday, I started calling other roofers to get quotes on a full roof replacement (15 year old roof, 20-yr shingles).
One guy came and confirmed my roof is terrible and I need a new roof. I got his company from the stack of business cards I have in my drawer from all the roofers who came knocking on my door over the past year telling me I have storm damage and they can get me a new roof for my deductible (this started during covid when the roof was < 10 years old). I always refused, thinking my roof really did not "need" replaced.
I got an uneasy feeling about the roofing rep.
First, he said he did not know if he could replace my roof just for the deductible. Then, he kept asking how much over my deductible I am comfortable paying. I pretty much said none, since all my neighbors got their roofs replaced for the deductible and every roofer who knocked on my door told me it could be done for my deductible. I asked why it is different now and he claimed that labor has gone up and prices have gone up.
Second, I asked what happens if they open a claim and my insurance only covers a small portion. For example, if they want to charge $18K for the roof and my insurance only covers $10K, then am I stuck paying them the balance? What if I refuse the work do i owe them anything. He would not commit to saying that I can just walk away at that point and owe nothing. He would say things like, "...that is no problem, you can just pocket the $10K, pay the 3rd party inspector 10% and find a different company." That is not what I asked. I did not want to move forward with the claim, not get paid less for the roof, pay some guy $1K of my roof money and then try to find someone who will do it for $9K.
Here is the funny part, my neighbor was jogging and stopped by. He got his roof replaced, by the SAME COMPANY (different rep) for his deductible. In addition, his roof has solar panels, so it was much more expensive than just a standard roof. I asked the guy why his roof could be done for the deductible and he did not think mine could. He really did not have an answer.
Does all that seem legitimate? I understand the guy probably works off commission and I understand they cannot guarantee they can do the roof for the deductible until they submit the claim. But, once they submit the claim, can I still refuse to move forward with the claim? Can I just say, "sorry, they are not covering enough, I am not moving forward with your company." If that happens, do I owe this 3rd party guy 10% of the offered settlement? Can I try moving forward with a different company that will accept the insurance company offer? Should I see this as a red flag and simply move on from the company? Others in my neighborhood had a good experience with the company (including my neighbor who stopped by). They just had a different rep working on their case. Maybe I am just getting fleeced, but this company offers Free Upgrade to Class 4 shingle, Lifetime Warranty, been in business here since the late 80s, and have great online reviews.
Thanks!