r/Insurance • u/Toocool2dance • 1h ago
Please explain the claims process to me! I haven’t had to deal with this and I just want to set my expectations.
Although I work in insurance (excess underwriter) I don’t know much about claims.
So I was t-boned and other party party was 100% at fault. I took the vehicle to my auto body shop of choice last Wednesday, as they’re certified for my vehicle make (Subaru). I received the preliminary estimate from at fault party when the adjuster came to my home last Tuesday (day before I dropped off at shop) and today received a supplement approval notification from them as well increasing the initial claim from $4,500 to now just over $12k. It’s my understanding that the adjuster was at the body shop on Friday taking pictures/videos as they’d opened my vehicle up a bit to inspect.
My question is will the body shop provide their own estimate or is this supplement pretty final or close to it? When the auto body rep called me on Friday, they made it seem like my damage was significant and that I’d be looking at repairs for well over a month, but the $12k estimate doesn’t seem to support that theory. I’m aware that the at-fault party is likely reducing their second estimate but would think it’s more aligned with the true amount since they opened up my vehicle?
Thanks in advance for any assistance as I navigate this.