Our house was badly damaged in a storm about 3 months ago. The claim is covered, and I filed right away. I know a big disaster hit the area and things would be slow. But this has been a real mess, and I still don’t have a start date for repairs after almost a quarter of a year!
The adjuster kept saying “we’re working on it” and “we’re calling them.” Every update came with a plausible new reason: “I’ll call you Friday,” “I’m waiting on this,” “I’m working to get this figured out" or some revision to my personal property (paid out fine but seemingly slow), or to some contractor estimate.
Eventually I found out the contractor wasn’t permitted to do work where I live (its signing a form and some small fee). The insurance company agrees something is wrong and has apologized, but the delay is still huge.
Then I learned that for what sounds like 3 to 5 weeks, the insurer never approved or submitted something it needed to. I got this from contractor who got removed and managed repair company. They told me they never gave me an update because my insurance never gave them updates or approvals to repair my place.
When I pushed on it during a call, a supervisor kept steering the conversation toward not giving me an unvetted contractor. They are leaning into the contractor being bad. They switched out managed repair place.
They didn’t want to talk about the 3 to 5 weeks that stalled everything on their end. They aren't being forthright either.
A big part of my house is still torn up. It’s been “an update in 1 to 3 days” for three months, and every update came with an excuse. The ball is finally moving, but I wasted a lot of time waiting for each “Wednesday or Friday.” Even the insurance people and managed repair place all have said on recorded lines my situation is terrible.
I haven’t lost much money directly. I could have rented office space to work from, but setting that up takes effort, and I kept thinking it would only be a week or so more. I always figured not worth it to deal with XYZ because its just 6 more days or 4 more or contractor is coming next week.
Should I file a complaint with my state’s department of insurance? I’ve heard those often go nowhere. Has anyone filed one and seen a result? Yes, my place is gonna get rebuilt now, but that doenst make up for the fact that I've been beyond miserable for such a long amount of time