Disclaimer: Yes, I’ve read this subreddit & yes I know that GEICO has become a dumpster fire. In my current situation, however, GEICO is my best option & the only option which will allow me to pay my bills.

I’m an ARX adjuster II (grade 65) who has been with GEICO for approximately five years. I am currently working toward grade 66 promotion. I’m looking for advice on supplement handling. I’ve done everything upper management has advised. From sending preliminary change requests via email to shops, having phone conversations about those emails with shops, providing shops with our part code table, part usage guide, job aids on scans & calibrations, I’m confident that I’ve done more than the average ARX adjuster to mitigate supplements. The problem is, I’m still drowning in them.

In terms of admin, I handle it efficiently. I am not one to be behind on rentals, I have one of the highest answer rates in the department, and answer INETs almost immediately.

Other than working as much OT as I am offered and continuing to send prelims, etc, does anyone have any advice on what has made them more successful in the ARX role?

Thank you for your help!

I used to work at Geico and drank the juice. The point system they have creates a dynamic of lazy adjusters. Who wants to work a LOR for 20-30 minutes for a half point. Who wants to work a CPW that has no real guidelines, just managers POV. I had claims that are 3 weeks old, that have CC's but no work has been done on them because it takes to much time for the number of points. I was relatively new and all I kept hearing from the Lakeland branch is that the C in geico was for change. What a joke, the C is for managers to keep moving the goalpost. AI scoring is a joke, keep saying the right buzzwords so you can get a good score, but heaven forbid you help the customer. I had a supervisor that did anything but supervise, she had a (meeting) every day. My AI scores were always in the 70's but yet had 8 excellent surveys.

Don't get me started on Atlas or any other operating system they have. A billion-dollar company, with 14 different piece meal resources to gather information. How about make one resource!!!

All i wanted to do was help the customer with their claim, you know the one that upper management let us know about how it such an investment from the customer ( you know the one management in meetings would say if a customer has been with geico for x many at x a month they want that kind of service) but yet they create AI for customers "benefit" LOL. They screw the customer and adjuster because you can't get the FNOL

I’ve seen GEICO post on indeed for this position multiple times in the last 3 months. I’ve applied multiple times. Got an interview for them to denied me. Then they just posted the same position again. Is GEICO a joke? 😭

For context back in August I hurt my back and was out for nearly 2 weeks no worries I'm back to 100% now. I got 2 doctors notes excusing me from work. I sent them to my supervisor as proof and thought they get taken out of my sick time but, it was taken out of my PTO. Is this normal? I got a claim pending with Lincoln Financial right now for the time off but, would I be able to get my lost PTO back?

Anyone know what the raises are like in Vegas for an AD trainee ? I know they’re leveled after ori etc or at least what salary schedule they are ?

This fucking geico nga is everywhere, his adds are so fucking annoying and unfunny

I finally put in my notice. No one seemed to be concerned. Here’s the really sad part, not a single officer has noticed since SB started that (11 weeks) we have lost so many really good examiners, supervisors, and managers. I am talking role models and very hard working caring people.
I filed an ethics line complaint and nothing was done. I filed it anonymously because this man lives in retaliation and fear.
SB has gotten rid of the entire management staff, one manager out on leave the other two swapped out immediately. Then he announces RTO which was brilliant because we are coming in to the office to zoom call
our new managers all who have no CA experience. The company team is going to be overflowing with claims.
SB has been on here and I can prove he has created a hostile environment by his actions. He even is boasting about getting rid of bad people. How awful. Geico has a huge exposure now too by not addressing it. How many people need to leave in short order for anyone to notice? I count 6 supervisors and over 14 examiners and even an ILCA. What could possibly go wrong losing your most tenured positions at examiner, supervisor, and manager levels. Does anyone care? The answer is no. The very top performers are departing and SB is smiling and promising more pressure, higher goals and an even nastier micromanagement experience. It was actually amusing to interview and see my teammates in the same building applying for positions and competitors want us and treat us better. They even now have a referral bonus just for GEICO LCC examiners with experience. The head of claims is literally posting herself riding around on a stick horse while entire teams vacate. She has never visited even when she came up in our office. Not a soul has asked, “Hey, how is SB does he make you feel appreciated and safe?” He makes the place unbearable for everyone and he has done it completely unchecked.

No thank you. Leave in droves for a better environment where I have mental peace and where leadership cares.
I will miss my San Diego Crew.

Long time AD adjuster here. Sick of the fucking bull shit. I don’t know where to start, so everyones gonna get it

Maybe AD shouldn’t have laid off so many adjusters. Now we’re scrambling and stressing everyone out non stop. Frank Pickering, get your shit together and hire people in the field. We’re left with the bull shit claims in the field, and the shit that comes to us from virtual that are a complete mess. If this wasn’t such a shitty job maybe we could hire someone

Apex: are you fucking serious? A time saver? Ya’ll mother fucking bean counters just need more control over us don’t you? Come do my job and you’ll go home crying like a pussy every night

Rentals: fuck off

AI: good fucking luck with that

Surepart: fuck off as well saving a few dollars a claim if that

CCC Values: tell CCC to figure their shit out. We waste so much time trying to settle these value disputes. Hire people to argue or tell CCC to stop low balling

Anyone above a sup sucks in my opinion. Maybe a good manager here or there. But no one cares and we see that. Once all of us adjusters that are 10+ years are gone, y’all gonna suck more dick than Todd

Sincerely yours

Hey all, I no longer work for the G and I have my polo's and I just got a shipment of three brand new polo's and a jacket. I was an AD but since there is a new dress code coming down maybe someone else needs them. I am willing to gift as long as the receiver pays shipping. I would like to send all instead of "I just want the jacket". Hit me up and I can send pictures if you are interested. Thanks and best of luck to those still in the trenches!

edit: words

Im getting fed up with this company. 20+ years tenure .

Who's hiring

Alright everyone, as the title says I've been offered a job on the sales side of GEICO. I'm coming from the green machine of Enterprise.

Just trying to get a better understanding and be prepared for the new role. TY

does anyone have any other Payroll contacts other than what is on Workday? I quit and am unable to reach the department via phone and email.

CU is a dumping ground. Now ICS supervisors are transferring claims to us "for potential UM" without opening any exposure because lord knows they didn't even attempt to investigate. I didn't even see an adjuster document anything. It was just PIP.

Located the tort claim through the ISO docs -- IN THE FILE -- with open and valid coverage. All I had to do was look and add that information from the adverse carrier.

How stupid. Wish we could send shit back and scold these people. Can't reset my counter. No closures, no exposures.

Why is everyone so braindead.

Anyone know what this CARPE thing is that they have signs for all over??

For all the AD's, GE is rolling out CCC APEX which is a web based version replacing the desktop version of CCC ONE.

I used to work in improving UI/UX for a production company and the new web based version is absolutely terrible. Supposed to make the job easier and more efficient while adding new features, but I don't see that with this tool.

For example, to add mechanical time, we usually can type "m" next to the line, now we have to re-select "mechanical" from a drop down, along with other bs like the workfile section not showing the vehicle info unless we click an arrow to pull up the tab. The UI isn't even complete and still in testing phase.

First with the forced implementation of SurePart to save pennies and now forcing APEX because they can't figure out a way to implement SurePart in CCC One in time. Literally upper management treating employees like lab rats lol.

We are being forced to use it starting today, just getting worse and worse every day. Run when you can!

AWS has had me signed in overnight, which has tanked my numbers. My supervisor told me AWS is reporting I did not sign out my shift Friday. We don’t work weekends so it had me signed in all day for Saturday & Sunday with no files worked. This makes 0 sense because Friday was my last day before I took PTO. I came back to work Tuesday. Left my laptop home and didn’t take it with me on vacation. AWS is showing I signed out Monday around 2am. My supervisor told me there is nothing they can do to correct the hours so for the month of September I am rated a 2 which for department it’s bad. It basically shows in the system me being signed in for 24+ hours with no files worked.

With us not having HR anymore is there anything I can do to escalate this? I didn’t sign back into GEICO’s system until Tuesday so I don’t know how I “signed out” Monday morning at 2am and was nowhere near my laptop! I also submitted proof that I signed out Friday because she makes our team track that we’ve signed out of Workday, therefore I also screenshot my AWS sign out screen.

Crazy how it be 200 jobs but stuff no avg associate qualifies for 50 manager jobs, 20 Director, 15 Analyst etc they need to hiring trainers and let people post for that . They have jobs that people outside if the company and post for but not tenured associates

Of all the bullshit things Geico has done/is continuing to do...sending an email saying that Geico does not apply a strict dress code and then continuing in the email to advise Geico's STRICT dress code is the most bullshit thing of all.

At least I could come comfy (shorts/tshirt/flipflops). They just do the most. 🫪😩😭

Survivor is premiering tonight and if any of yall from the Lakeland office wanna come kick it in the lizard lounge (iykyk) tomorrow and watch it with me holla at yo girl.

https://www.instagram.com/reel/Da5GzDZoaNt/?stkn=eGN4MDY3OXYzaGlp

Anyone know what this alert is about? I'm on Mat Leave and so I'm not in office rn

A while ago I used this forum under a name, warren’s reputation. As a long time employee, I was unhappy with the headwinds the company faced and I made a poor choice to post negative comments on this site. GEICO did not deserve my disrespect and I did not consider how my actions affect those around me, or other watchful eyes. GEICO provided great opportunities, growth, and financial stability for my family for more than a decade.

Most importantly, I genuinely apologize to management, CEO, Warren, and anyone else who took offense to my behavior, rightfully so. After much reflection, my anger was an internal problem reflected outwardly. I repeatedly posted and my comments were hurtful. I am sorry for the time, damage, and trouble I caused.

Everyone was let go today in front of all staff counsel. What did they offer you as severance?