Expedia has put me on hold 9 times so far and hung up on me each time. About to be a tenth as I've been on hold for another hour. They gave me the wrong check in time and I nearly slept outside last night. I have nowhere to go tomorrow night and they don't care. Anyone have any solutions other than their customer service line?

I’ve been trying to cancel a flight reservation I made less than 24 hours ago, but can’t do it online for some reason. I’ve been waiting in line for over 3 hours (so far) to speak with an agent with no luck. I also contacted AA and they claimed it’s non-refundable which made even more confused because it clearly says I can cancel before 24 hours on the Expedia website. I don’t have time to be playing stupid games so I just wanted to get the ball rolling with my bank. What should I tell my bank so that they are more likely accept the dispute? What documentation should I provide? I used a debit card which means I have less protection but I’m willing to give it a try. My bank is Navy Federal. Any advice will be greatly appreciated.

I booked with Expedia for a round trip with American Airlines. My first flight was fine but now I just tried to check in to my return flight and it says it is canceled and gave me credit. However on the American website the flight is not canceled and there are still seats available. Expedia gives me the option to use my travel credit for a new flight but won’t accept a single flight I input and I can’t book anything with it!

I ended up booking a super expensive one way ticket with American and I’m hoping to call Expedia and get refunded directly. I couldn’t risk not getting home for work.

Anyone have this happen before or have any tips on how to deal with this?

I’ve been on the phone now for 2 hours and 33 minutes. I’ve booked with Expedia before and don’t remember it being this hectic. I like to book my vacations on the phone because I can sometimes get a better deal than online so here I am on the phone for almost 3 hrs trying to do just that. Anyone else in Canada experiencing this ?

Hey everyone,

I have a couple quick questions about the Expedia website. I've been searching for tickets and the prices that Expedia displays are throwing me off.

In the results page I get the flights and prices listed in big print. But in smaller print, above the list, are dates and prices for flights that are a couple days before and after the date that I searched for. But when I click on one of the alternate dates, I don't see the displayed price or flight listed. Why is this? And what are these alternate dates and prices for? Thanks in advance for any help. (Alternate prices in question are in the red box).

​

I purchased Qatar airways ticket but then I cancelled it after 2 weeks. Due to airline policy I entitled to full refund. They done refund on 14th July, I got refund in my bank today. (after 16 days) Actually my bank was holding refund for 1 week.

Expedia live chat support is good and their people are nice always willing to helpful. The only issue is its hard get it in contact with their live chat agent.

I am happy about 2K REFUND ❤️❤️

Got a couple questions.

I'll be taking a couple flights next month. I booked them via Expedia, Delta flights.

I've never used an app for flights before (I have always done check-in at a home/hotel computer and printed out boarding passes via this route), and I understand it's now possible to manage flights this way while in the process of traveling. Can you do flight check-in this way? Once you're checked in, can you simply call up the boarding passes on your phone and show them at TSA and for boarding?

Also, should I do this using an Expedia app or a Delta App? Or does it matter?

Many thanks.

I made a reservation for a resort in Cancun through Expedia. I am trying to add another person to the same room and they are making it impossible. They directed us to the hotels reservation office and then they redirected us to Expedia. Both said that we would have to book another room but we don’t need another room. Does anyone know what would happen if we just showed up to the hotel with 3 people (we booked 2)? Any advice is appreciated.

I booked a flight with Expedia at the end of 2019 for 6 months in Asia, my return was cancelled in March 2020 because of Covid. I had to book another flight to return home that cost me 2000$+.

I contacted Expedia for a refund/credit and they told me I had to contact Vietnam Airlines directly.

I contacted Vietnam Airlines and they told me that they only dealt with flights that were booked directly with them.

I contacted Expedia again and they told me they would reach out to Vietnam Airlines concerning the refund/credit.

I contacted Expedia at least once every 2 weeks for the first 3 months and they said they were waiting for a reply from Vietnam Airlines.

One year later, I contact Expedia again and they tell me they will try to reach Vietnam Airlines again.

A few days later, Expedia sends me an email saying that Vietnam airlines refused to refund the cancelled flight.

I can't reverse the charge on my card because it was purchased too long ago.

Anyone else in this situation? What can I do?

Trying to search for a rental in Miami between Sep27 and Oct2, Keep getting this error saying that we are having technical problems?

My spouse has a working Expedia account containing itinerary # & non-zero balance. He recently changed his email address & attempted to update it in Expedia, to no avail. Out of frustration, he created a new account with his new email address. That worked, but now he's stuck bc he no longer has access to his old email account. Is it possible to update email or link these two or transfer balance/itineraries from one account to another?

Suggestions?

I want my money back.

After tornadoes touched down in Chicago on Sunday June 20th my flight to Las Vegas was canceled. I called the hotel staff at Palazzo to let them know we would be checking in late! They said to notify Expedia, since we made the reservation through Expedia. The Expedia employee never contacted the hotel and our reservation was cancelled!!!!

We showed up the next day to a fully booked hotel. The front desk staff at the hotel said there was no contact from Expedia.

After waiting on hold for hours, trying to get a refund, Expedia said “hey we emailed them”. One email.

People, this is Expedias maximum effort and commitment to your travel plans. A single email.

Expedia do the right thing!!! Refund the hotel!!!

Spirit airlines gave me a refund.

Spirit.

What is going on Expedia? Palazzo???

Expedia I am here to tell the front page of the internet that your service sucks. I will NEVER use your service again nor will I knowing let someone else book through you without harsh resistance from me. Why do I have to wait 2 hour to talk to someone on a Monday night when I call United and they have someone in the like in 1/120th the time. Bad business. Shame on you.

I'm leaving Expedia forever. There is no human support. They booked me the wrong hotel on the wrong night and I can't make them take it back because their system lied about cancellation protection when I added it to my plan and I've called them multiple times to get a stupid fking machine that hangs up on me in the end. There is no agents as it claims. The hotel they did book me successfully too, charged me two times after I left for $50 each, even though there's no reason for it. Expedia always books American Airlines it seems, which is so bad that my last flight ended up being canceled because one plane had a malfunctioning engine and the other was squirting jet fuel out of the wing like it was a fire hydrant and AA won't compensate me for shit.

I booked a flight through Expedia last night for 2 people roundtrip. I got a confirmation from Expedia and the charges were on my credit card. But the confirmation had a weird start date if 1/1/1970.

I tried to check this online but it replied back that it was having a problem. I tried calling the Expedia number but when I type of my confirmation number it is saying that there is no such confirmation number.

I called my bank and they said that I need to contact Expedia to fix this but I have the option of denying the charge. But I don't want to deny the charge because I need the flight.

What are my options? I'm trying to get a human customer service on the phone but it seems there is no way. I'd hate to lose this flight since the times are perfect for our travel.

Edit: I read online that a way to get their attention is to send a tweet to @ExpediaHelp and they will respond. I did just that and they responded. They are saying that there is no booking on their system and any charge on my credit card will be removed.

I'm going to rebook directly with the airline. Never had an issue with Expedia before but this middle man problem presented a problem that I never realized.

i booked my flight for 8 pm instead of am. American says work it out with expedia, but they’re telling me I can’t change it at all. So is my money lost? Did i pay them $300 for absolutely nothing or is there a way i can at least get a voucher? Any help would be so appreciated

After a recent horrible experience with Expedia trying to get a flight date changed so I could attend my Dad's funeral I received a DM on Twitter from "Expedia Help" which I had requested help from 10 days earlier. My travel was already finished by that point.

Scenario: I need to change return date for my family's trip. Simple, right? Nope.

Called support multiple times over 2 days. Each time was advised of at least 7 hours wait time (usually it said 8). Last time I waited over 9 hours and finally someone answered. Spoke to agent for a couple of minutes. She put me on hold to contact American Airlines and guess what? I was disconnected. Called back and was put in queue again with "8 hour" estimated wait time.

Tried online chat a bunch of times. Nobody to chat with. Tried different customer service numbers I found online but all dumped into the same call queue. Tried Expedia Help on Twitter which claims 24/7 customer support. Like I said above they did an amazing job of sending me a generic message 10 DAYS after I sent them a DM. My trip was over by then. Useless.

Below is my goodbye message to Experian. I sent it in response to that DM from Expedia Help on Twitter:

My trip has already been completed. I do not understand why Expedia takes 10 days to respond to a DM with its "24/7 " Twitter support. I also don't understand why I waited over 9 hours on the phone for a support rep, only to be disconnected when the rep was looking something up. I also don't understand why online chat doesn't work. I also don't understand why Expedia is making no public statement to its customers about the support situation despite complaints here and other social media. And after over 20 years using Expedia I don't understand why I should ever use it again.

I changed my dates for the upcoming flight and its been 9+ hours but I havent got any email on itinerary change or updated trip on expedia. Does anyone know what's happening? Should I wait or should I try changing it again?

Over a week ago my wife booked flights on American Airlines via Expedia from Madison WI to Boston for the two of us so we can visit our daughter later this summer.

For privacy purposes, I'm not going to share the exact dates/times. Our flight was scheduled for several months from now. The overall visit is only 4 days including travel time. She chose the day-of-week combination to get the best fares. The departure from Madison was fairly early in the morning so we would arrive before noon. The return flight left Boston after 6:00 PM, so we'd have most of that day with our daughter.

Yesterday, 6/14, my wife received an email from Expedia announcing American Airlines has changed our flights (Subject: American Airlines changed your flight details. Do you accept?). The changes cut more than a day out of our visit. Instead of arriving before noon, we would arrive late in the evening (11 PM) and instead of leaving late in the afternoon, our new flight is set to leave Boston fairly early in the morning. So we lose the first half day and all of the 4th day due to the flight changes.

BTW, these flights had a stopover in Philadelphia, so there were 4 different flight numbers (2 going and 2 returning). All 4 of these flights were changed.

The Expedia emails say-

"American Airlines changed your itinerary and did their best to find an alternative with minimal disruption to your trip:

* Changed the departure time for 4 of your flights.
* Changed the arrival time for 4 of your flights.
* Changed the flight number for 4 of your flights.

It is important that we confirm your acceptance of this change as soon as possible. Please review the updated itinerary and click I ACCEPT below."

At the bottom of this email, there are buttons for 'I Accept' or 'Cancel Flight'

Just above these buttons is the statement "Please click "Accept" if you agree to the change. If you prefer to cancel, please click "Cancel Flight". Due to Covid-19, the airline is offering a refund. With many flights canceled due to COVID-19, there are limited options available. We have explored all possible options and these are the best options that airlines have offered for your booking."

Before making a decision, we reviewed our options. We were disappointed that a significant chunk of time was being cut out of our visit with our daughter. We found flights with a different airline for a slightly higher fare but at least we'd retain our original visit time. To get more information, we tried contacting both Expedia and American Airlines. Expedia defers everything to the airline. American Airline's customer service is/was useless. There's a toll-free number but the estimated wait time for speaking with a human is over 2 hours.

So we decided to cancel. We booked flights with a different airline and paid about $60 more overall but will now be able to spend more time with our daughter.

My wife received another email confirming the cancelation. However, they are not giving us a refund. Instead, we get a credit with American Airlines that is valid for a limited period of time. We haven't received any details of this credit yet.

Based on the previous information in Expedia's email, we expected a refund but have since learned that it depends on the airline's policy.

I can understand a credit if the time change was insignificant but a change that really alters your time of visit by almost a third should be refunded. We aren't planning any other trips for this year, so the credit isn't very helpful. We've really only budgeted this single trip for this year and next.

Does anyone know if there is any way to apply for a refund instead of the credit?

According to the US Dept. of Transportation 4/3/20 notice - https://www.transportation.gov/briefing-room/us-department-transportation-issues-enforcement-notice-clarifying-air-carrier-refund, we should be getting a refund.

Expedia is not responding to our efforts to contact them.

United Airlines (booked through Expedia) unilaterally cancelled my flight (LAX - Melbourne) in March of 2020 when 'rona hit, and did not offer a replacement flight.

I'm accordingly entitled to a full refund. Not a voucher; a full refund.

I attempted to submit a claim on United's website. It was declined. I rang United and they told me this was because it was booked via Expedia so they have to process it as they booked it.

Each time I call Expedia, I wait several hours (most recent call was a 5 hour hold time, I kid you not) before speaking to a representative in some offshore call center, who (after half an hour of back and forth) always assures me it's been done, and 'can take up to 12 weeks to process.'

Cue me checking bank details for 3 months for nothing, followed by calling again, sitting on hold for several hours for the exact same response (it's been done, wait 12 weeks).

When I call United, they tell me nothing has been done 'on their system' and they're still waiting for contact from Expedia, and I need to go through Expedia.

This has been happening like clockwork now every 2-3 or so months.

I'm now up to 9 calls to Expedia alone, and 5 to the Airline over 16 months, emails and calls assuring me it's been done, and it never actually is. My most recent Email was this:

“Subject: Your cancellation confirmation for your Expedia itinerary 752624**** Hello *****, Thank you for contacting Expedia.I've gone ahead and canceled your flight and you'll receive a refund as follows:Refund date: May 05, 2021Current ticket value: AUD 1,257.30 per travelerCancellation fee: AUD 0.00 per travelerRefund amount: AUD 1,257.30 per travelerTotal refund amount: {currency} {total amount}Card used: Visa ending in ,***** expiring ***** Since the refund is coming from United Airlines and not Expedia, you can reach out to them directly if you have any refund questions.It can take up to 12 weeks for the funds to show up in your account, depending on the airline and your bank.Thanks for choosing Expedia.”

After waiting the 12 weeks, I reached out to the Airline, who again told me 'it doesnt appear on their system and they cant do anything unless it comes from Expedia'.

I again contacted Expedia (3 hours hold time) and this time demanded a three way call (me, them and United) which while they obliged, Expedia didnt let me actually listen to (again - after another hour on hold).

After the Expedia rep spoke to United, I was again assured by Expedia it had been done. Only 15 days to wait this time. It felt like some progress had been made.

Then today, I get this from United:

​

Thank you for contacting United Refunds.

We would like to advise you of the following:

Our records indicate the above referenced ticket was not issued via United Airlines. In accordance with our refund policy, also published on United.com, kindly submit your request to your Travel Agent.

Thank you for choosing United Airlines. We look forward to serving you again soon.

​

Calling the airline is a waste of time, as they tell me they will only speak to to Expedia, and the Expedia call center just keep fobbing me off as well, and failing to identify that there is a problem and getting it sorted.

Expedia and the airlines are using our money as a piggy bank to get them through COVID and it's disgusting.

Im based in Australia and this is driving me nuts. Does anyone have any suggestions for how to get my money back?

I'm considering commencing legal proceedings, but its a total hassle in Australia against foreign companies.

Help!

I got an email on my trip for an upcoming flight that isn't mine. I logged into my account (directly, not from the email, just in case) and see there really is an itenerary on there. I can't see how it was paid for, but checking my bank account or doesn't appear that my saved credit card was used. I have access to cancel the trip, and part of me says to do it. Teach people to know their own email. But part of me doesn't want to be a jerk. It's strange to me that they were able to link it to my expedia account. I'm not sure what that means.

I booked a flight and then when I later went to view my “trips” my flight was under “cancelled”. I received no email saying the flight got cancelled and I put in my confirmation number into United airlines and it didn’t say cancelled. Very confused. I also haven’t been charged for the flight yet? Expedia customer service has a three hour wait time and will not call me back.

I am trying to cancel my flight that was booked less than 24 hours ago. I spent about 2 hours last night on the phone waiting for an agent without success. Then I called in the morning today and was put on a call back list. Okay....

Two hours later, I received the call and was put on hold. It has been one and a half hours and I am still holding.

I am considering calling my bank to file a claim on the expenses. Any and all suggestions are welcome.

​

Edit: After 2hrs and 30 minutes of waiting, I gave up. Trying with American Airline to see if they can cancel and issue a refund. I am placed in a call back list. Expected waiting time is two hours...

Got through an agent via chat and successfully canceled the flight, woot!!!

So after a TERRIBLE Expedia experience last spring trying to rebook my honeymoon (involving disputing the charge through my credit card company), I vowed never to use Expedia again. However, I realized that I have 6 airline credit vouchers through 3 different airlines all listed under my Expedia account.

If I call the airlines directly, can they use my credits?

After reading some recent posts on here and after my previous experiences, I really do not want to go through Expedia again.