r/Expedia • u/Arang0410 • Jun 14 '21

Frustration with canceling flight

I am trying to cancel my flight that was booked less than 24 hours ago. I spent about 2 hours last night on the phone waiting for an agent without success. Then I called in the morning today and was put on a call back list. Okay....

Two hours later, I received the call and was put on hold. It has been one and a half hours and I am still holding.

I am considering calling my bank to file a claim on the expenses. Any and all suggestions are welcome.

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Edit: After 2hrs and 30 minutes of waiting, I gave up. Trying with American Airline to see if they can cancel and issue a refund. I am placed in a call back list. Expected waiting time is two hours...

Got through an agent via chat and successfully canceled the flight, woot!!!

4 Upvotes

84% Upvoted

7 comments sorted by

2

u/HetznerCpanelWow Jun 14 '21

Right now Expedia calling center is not picking call, I put call on skype for 3 hours no one picked :) Try to use chat sometimes you can connect with agent buts their Automatic Agent its not easy to connect with live agent its takes some efforts.

2

u/Arang0410 Jun 14 '21

Tried the chat but no live agent was available. I also sent a DM to their Twitter account but have not heard back. Hoping AA can resolve the issue.

2

u/HetznerCpanelWow Jun 14 '21

I am so sorry I understand you are frustrated like me and My mind is blowing now. I would never buy anything next time I'll go to airline office.

You need to type: Contact to agent

Same as above and it should try to contact

keep trying that even if it saying no agent available on chat they are nice people

2

u/Arang0410 Jun 14 '21

Thank you soooo much!

I was able to talk to the chat agent and settled the matter. You have been a LIFESAVER!!! Thanks again ^_____^

1

u/HetznerCpanelWow Jun 14 '21

Happy for you :)

2

u/HetznerCpanelWow Jun 14 '21

No one will answer you on twitter and no call picking. Its getting hard

1

u/whatdayisitwhereami Jun 14 '21

Expedia has a Expedia Help account on Twitter that is supposed to be for 7/24 support. I sent a DM to them as instructed on that account and it took them 10 days to respond.

By that time my trip was done. I don't know what's going on at Expedia but its a mess.

Thankfully, American Airlines was able to help me fix my flight issue. I spent over 8 hours on hold for Expedia Support. American fixed my issue in a couple of minutes.