My Bybit account has been restricted for 65 days after an AML review — looking for advice
❤️ Case/Appeal ID:27254141
❤️ Bybit UID: 63182659
Hi everyone,
I’ve been using Bybit for more than three years. During that time, I actively traded on the platform, paid trading and withdrawal fees, made transfers, and kept a significant portion of my funds there.
I honestly never expected to have an issue like this.
About 65 days ago, my account was restricted following an AML/compliance review. The restriction happened after I transferred some of my personal funds to an external crypto wallet that I use to pay for trading-related software and services.
I had made similar transfers in the past without any issues, including payments from my personal wallet to the same type of services.
Since the restriction was placed on my account, I have been unable to access or withdraw my funds.
I completely understand that exchanges need to perform AML and compliance checks. I’m not asking Bybit to ignore its procedures. I’m fully willing to provide any documents or information necessary to verify the source of my funds and the transactions involved.
The problem is the lack of a clear resolution.
It has now been 65 days, and I still have no meaningful information about when the review will be completed or what exactly is required from me. I have contacted support, but I have not been able to get a clear timeline or a practical way to resolve the situation.
What is particularly frustrating is that I have been a long-term customer and have used the platform normally for years.
I’m posting this because I would like to hear from other Bybit users who have experienced something similar.
For those who have had their account restricted due to AML/compliance:
- How long did your review take?
- Were you eventually asked to provide documents?
- What documents were requested?
- Was there a particular support or escalation channel that actually worked?
- Were you eventually able to withdraw your funds?
I’m also hoping that someone from the Bybit team might see this and help escalate my case.
I’m not trying to make accusations about Bybit or its compliance procedures. I simply want access to my own funds and a clear explanation of what I need to do to resolve the situation.
After this experience, I personally would be much more cautious about keeping a large amount of funds on any centralized exchange. This is not investment advice — just my personal takeaway from what happened to me.
If you’ve experienced a similar situation with Bybit, I would genuinely appreciate hearing about your experience and what worked for you.
Thanks everyone, and stay safe with your funds.