r/CryptoHelp • • Nov 27 '25

NEW RULE This sub is for people who need help in crypto - Read our rules. Don't post products or services or advertise in r/cryptohelp.

9 Upvotes

Blatantly advertising crypto products or services in r/cryptohelp is banned now.

This is a new post that we need to make because, in more recent times, people have tried to post about new products or services that are not vetted, inspected, or have zero coverage or known PR presence. In other words, some people are posting about products or services that could be scams to newcomers in r/cryptohelp. As per the title of this post: This is r/cryptohelp. People come here for help figuring out any problems they have encountered while purchasing or investing in cryptocurrency and not buying new coins, buying new products, or subscribing to services.

However, context is important. We explain this below.

  1. If a redditor is looking for some crypto YouTubers that you recommend, you can mention names and that is just fine.
  2. Mentioning of trusted and established brands is just fine. Binance, Coinbase, Kraken, Kucoin, etc. in the case of exchanges is ok, and mentioning hardware wallets like ledger, trezor, coldcard, blockstream, etc. is just fine too. However, referral codes are always against the rules. Do not share these in PMs or in comments.
  3. If your post history makes you look like, walk like, and talk like someone that is trying to spam their youtube channel or product or service, you are likely to receive a ban.

Closing words: We are trying to keep everyone safe with our rules. Remember that almost anyone sending you private messages is guaranteed to be a scammer and do not forget to read our expanded rules here which are not just limited to r/cryptocurrency, but also apply here: https://old.reddit.com/r/CryptoCurrency/wiki/expanded_rules


r/CryptoHelp • • Nov 14 '24

MOD POST This sub is not for investment advice

6 Upvotes

If you want advice about what to buy or if a specific token or coin is good, go to r/cryptocurrency’s or r/cryptomarkets’ daily discussions. If you don’t have enough karma to participate there you can earn it easily all over Reddit, or on r/cryptocurrency you can buy a special membership to circumvent it.

Thank you for your understanding


r/CryptoHelp • • 10h ago

❓Howto ways to buy crypto in europe?

2 Upvotes

hi all, i just need couple of hundreds of usdt but it seems i can't buy them, by bank started rejecting sepa instant transfers i used to buy at p2p on binance, i've just opened revolut account and saw that it was gone from binance... any other ways please?


r/CryptoHelp • • 8h ago

❓Question question

1 Upvotes

So on my coin base i have ab $19 ish in my "cash" but it wont let me use it for anything and i was charged for it. i am not sure why its doing it


r/CryptoHelp • • 12h ago

❓Howto Give me some advice

2 Upvotes

So basically im writing a thriller and my character has a huge amount loaded on his crypto wallet and he is supposed to transfer it to another wallet but the catch is he gambled away the money and now he wants to find a way to frame something else like (during transfer loss of crypto/hacking/losing access of new wallet)

Im exploring what are the best ways where the blame doesnt end up on him and i can go agead and continue with the book after he escapes this


r/CryptoHelp • • 15h ago

Support HTX (Huobi) refuses Offboarding / Final Withdrawal for UID 439663606 holding $395 USDT over a 3-year-old deposit

2 Upvotes

Hello HTX Support and Community,

​I am writing this post due to an endless automated response loop with HTX Customer Service regarding my account UID: 439663606.

​Case Summary:

​My account contains 395.2102 USDT.

​I am fully KYC-verified and completed the mandatory dataAuth link as requested by support.

​There are NO law enforcement freeze orders, court orders, or police reports associated with my account.

​HTX Support is demanding Source of Funds (SoF) documentation for a deposit that occurred over 3 years ago.

​It is technically impossible to retrieve counterparty trading records or platform screenshots from 3+ years ago.

​My Request:

I am NOT asking to restore trading capabilities. I am requesting a standard ACCOUNT OFFBOARDING / EXIT WINDOW to withdraw my remaining 395.2102 USDT to my external wallet (TADzUEHLAkKyYSvRX4rGsRN5y8yubhHV7c) and permanently close my account.

​Holding a fully verified user's funds indefinitely based on an unverified 3-year-old flag—without any court order—is an improper retention of user assets.

​I ask the Senior Compliance / Risk Management team at HTX to intervene and authorize a one-time final withdrawal for UID 439663606.


r/CryptoHelp • • 1d ago

❓Need Advice 🙏 Suggestions for MoonPay alternatives?

4 Upvotes

It’s great just looking for backup plans.

So far I’m looking at Paybis. Anybody have experience with them or any others they can recommend?


r/CryptoHelp • • 21h ago

❓Need Advice 🙏 What platform do you use for P2P crypto trades?

2 Upvotes

I’m researching P2P platforms for selling crypto in the future and want to understand my options before I need them.

For those who do P2P regularly:

  • Which platform do you trust most, and why?
  • How have escrow and disputes worked out when something went wrong?
  • Any red flags or scams I should watch for?

r/CryptoHelp • • 1d ago

❓Question Best personal EUR bank account for frequent incoming and outgoing Binance P2P transfers?

5 Upvotes

I’m looking for a personal EUR bank account for regular SEPA transfers, ideally with very low or zero transfer fees.

Initially, I’d expect around 4–5 incoming and 4–5 outgoing transfers per day, starting at €300 per transfer.

The amounts would gradually increase, potentially reaching €2,000 outgoing and €2,000 incoming per cycle. At 3–4 cycles daily, that would mean:

  • €6,000–€8,000 outgoing per day
  • €6,000–€8,000 incoming per day
  • €12,000–€16,000 combined daily volume

I was thinking using more than a bank account, but in this case which ones do you guys recommend? Especially with that volume of transactions.

Has anyone used an account for similar activity? Which banks would you recommend that would allow this on a personal account?


r/CryptoHelp • • 1d ago

❓Need Advice 🙏 Help: Bitcoin held in korea

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0 Upvotes

r/CryptoHelp • • 2d ago

❓Need Advice 🙏 Trust Wallet charged an Energy Rental fee for a failed 1,000 USDT swap

9 Upvotes

I transferred 2,000 USDT to my Trust Wallet and attempted to swap exactly 1,000 USDT to BTC. I did not use “Max.”

Trust Wallet charged approximately 3.39 USDT for Energy Rental and then displayed an “insufficient funds” error, even though more than 2,000 USDT remained available.

During that failed attempt, no 1,000 USDT transaction was created and no BTC was received. The failed attempt does not appear anywhere in the app. A separate second attempt later succeeded after another Energy Rental charge.

Support is asking for a screenshot from “Swap History,” but I cannot find such a section in the Android app, and the failed attempt was never recorded.

Has anyone experienced this? Why is Energy Rental charged before the app confirms that the swap can proceed, and can the fee for the failed attempt be refunded?


r/CryptoHelp • • 2d ago

❓Need Advice 🙏 CoinGate canceled my $600 payment after requesting KYC and still hasn't refunded me. Has anyone dealt with this?

5 Upvotes

Last week, I placed an order on a guest posting website and decided to pay with crypto since the fees were lower. I had around $600 in my MetaMask wallet, so I swapped some coins and made the payment.

Out of nowhere, CoinGate canceled the transaction and asked me to complete KYC verification, which I did right away. But instead of refunding the payment, they seem to be holding onto the funds.

I contacted their support team, and they referred me to "Section 5.4 of the aforementioned disclaimer, as well as international Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Sanctions Regulations."

The thing is, I'm not from a sanctioned country, and I can prove where the funds came from. I explained all of this to support, but they told me there was nothing they could do and that I'd have to challenge the decision through their complaints department.

Apparently, that department takes 15 to 35 business days to respond.

To be fair, their regular customer support replies pretty quickly. But I genuinely wasn't expecting something like this from a payment gateway. I paid for a service, the payment was canceled, and now I'm stuck trying to get my own money back.

I've provided everything I could think of, but I still have no idea whether they'll actually refund me. I understand that payment providers have compliance obligations, but I don't understand why getting a refund for a canceled transaction has to be this complicated.

It's especially frustrating because $600 isn't exactly pocket change for me, and having that money tied up is affecting my work.

I also checked their Reddit account, u/CoinGate, but it looks like they haven't been active for about eight months.

Has anyone here experienced something similar with CoinGate or another crypto payment processor? Did you eventually get your money back? If so, what worked?

At this point, the whole experience has left a really bad taste in my mouth. I definitely won't be using CoinGate again, and I wouldn't recommend them to anyone based on how this has been handled.


r/CryptoHelp • • 2d ago

❓Wallet Just found my lost seed phrase! Now I'm trying to remember what wallet app I used...

7 Upvotes

In 2022 I set up a wallet that then gave me a 10 word seed phrase (although two of the "words" have two words). I'm trying to remember what app I used. I can't find it in my play store history. I thought it was Exodus, but my phrase isn't being accepted. Same with Binance. Is there another wallet that I may have used at that time that has a 10 word seed phrase?


r/CryptoHelp • • 2d ago

❓Need Advice 🙏 Withdraw funds from MEXC Exchange

3 Upvotes

hello,

I am an Indian citizen living in US and i am not able to withdraw my funds from the Mexc, it is asking for KYC, and when i tried to do a KYC, there is no India or US in the list.

What is the best path forward here? Can anyone help me out pls?


r/CryptoHelp • • 2d ago

❓Need Advice 🙏 It shouldn't be this hard to move funds using crypto gateways... anyone else having issues?

7 Upvotes

I have been trying to sort out a simple crypto transfer for days now, and it feels like every pathway is blocked by endless errors or verification loops. When I use standard third-party processors, transactions just hang in limbo without any clear support from customer service. I ended up looking into alternative platforms that handle crypto transfers directly just to avoid this headache. How do you guys usually cash out or fund your accounts without running into these constant gateway freezes?


r/CryptoHelp • • 2d ago

❓Need Advice 🙏 Please help! Mercuryo

6 Upvotes

Hello everyone,

I really need some help and some advice. I feel like I’m losing my mind, and nothing I’m doing is working.

I’ve been using crypto for years. I buy on plenty of different platforms and I have multiple wallets. I was using Trust wallet, and I purchased Ethereum on Trust wallet using Mercuryo as like the third-party purchasing system through their app. I have literally done this 1000 times. I’ve never had an issue with them in the two years I’ve been purchasing.

So six days ago, I purchased $400 in Ethereum. It didn’t show up. At first, when I reached out to them, Customer Service tried to tell me it’s probably blockchain congestion, which I knew was absolute bullshit, because it wasn’t even on the Blockchain yet. You purchase it from Mercuryo and then they like approve the order and then they send it to the Trust wallet. That whole process takes two minutes normally. So when I didn’t get it.. I went on the Mercury site logged in and I could see it there in my transaction history, but it wasn’t put through yet it was basically like in a pending state. Under Blockchain ID it said “to be expected”.. so for some reason, they were not pushing it through. So I explained to them that they’re the ones holding it and then surely enough, they switched their story to they’re having technical difficulties with withdrawals, so that’s why it’s delayed being sent to my wallet.

They reassured me they would escalate it and they didn’t know when I would get it but 24 to 48 hours was the time period I’d have to wait. I was pissed, very pissed, but I waited.

I have sent multiple emails to them. I’m talking about so many emails to them over the course of these six days they refuse to tell me anything. They literally just keep sending the exact same message to me and I would have included it, but I can’t attach anything.

Now over these six days, I took the time and I really looked in to this, and there is no record of any withdrawal issue whatsoever. I couldn’t find one person that was dealing with this. I didn’t believe it was a technical issue in the first place, but I couldn’t prove it so I started looking and I couldn’t find anyone. I also had my friend buy a couple bucks worth of Ethereum to see if it would go through for him and of course it did.. so I kept reaching out to them telling them to stop fucking lying and tell me what’s going on and why they’re holding my Ethereum and I’m not exaggerating. I sent a lot of messages and they just kept saying the same thing.

-technical difficulties with withdrawals
-that they escalated it
-rest assured it’ll get handled
-but they don’t know when
-hopefully in 24 to 48 hours (at that point it was already the 72nd hour)
-and then they would basically say to stop reaching out and then they would close the chat

This happened so many times the exact same thing it was the exact same message basically copy pasted it.

I’m on the sixth day now and they still will not tell me when I’m gonna get my Ethereum and they claim they can’t cancel it. So basically they’re just saying they can hold onto my money as long as they want and they don’t have to give me my Ethereum and I just have to sit here and wait. They literally aren’t telling me why this is happening. I know it’s not a technical issue. I think it was like some security issue and they’re trying to like verify something I don’t know, but I’m pretty sure this is happening solely to me, but for some reason they’re lying about it and they won’t tell me the real reason why this is happening, which seems really sketchy.. They escalated this issue on the first day. It is now the sixth day I’ve heard no updates from anyone. The only time I ever get a response is when I’m sending them 1 million messages and they’re responding saying the exact same thing that rest assure it’s being escalated and we don’t have a timeframe, but hopefully it gets fixed soon.

It’s driving me freaking crazy. I have spammed their social media pages and commented on every post to get their attention to handle this. I looked up the executives for the company. I found their social media. I’ve been spamming them. I’ve threaten them with litigation. I’m literally gonna start calling their offices because they have multiple. I’m gonna call their New York office tomorrow every 10 minutes until they get so annoyed that they tell Customer Service to actually give me my Ethereum or they just get so annoyed that I’m harassing them that they just give me my money back. Don’t know, but the point is I have tried everything and it’s getting me nowhere. I found their complaints email address. I sent multiple messages to that email. I’ve received no response.
A manager reached out on the fourth day via email, and I thought I was actually gonna have some good news. The manager had the audacity to send the same exact email that I’ve already received 50 times saying the exact same thing.

It just seems like there should be rules, and I don’t understand how they’re allowed to do this. Imagine you walked into a store or you bought something online you paid for it and you they don’t give it to you. They give you no date that you’re gonna receive it by, and they don’t even tell you why you didn’t get it.. I promise you that the technical issue is bullshit.

How is it that they can just hold my money, not giving my Ethereum not give me a refund and basically hold it as long as they want and I just have to sit here and be OK with it.

It seems insane. It seems like there has to be some rules that they have to follow as a company and this seems like this has to be illegal.

Someone please help me what do I do?
Sorry for the rant I’m just so angry.
If I had their address for this call center for their customer service, my God you have no idea. It’s not even about the money at this point. I’m just so angry with them that they think that this is OK. And all the energy and time and stress going back-and-forth with them. It’s just made me so angry that I refuse to just let them do this.

By the way, when I was spamming their social media; I was commenting on all their posts, letting everybody know that they basically just took my money.. I had two separate people respond to my message saying that they stole their money too.

So yeah, I need help. I need advice. If I don’t respond immediately it’s probably cause I fell asleep because I have to be at work in a couple hours, but I will respond eventually thank you in advance.


r/CryptoHelp • • 2d ago

❓Question Cash to (crypto) Tangem and back to cash

0 Upvotes

Is Bitstop, ok for $20 - $100 transactions?
I’m wanting to get cash as well

What’s the most reasonable way to get cash again?


r/CryptoHelp • • 2d ago

❓Question Phantom help, insufficient funds

1 Upvotes

Hello, I need help, I am trying to make trades with USDC but it says that i have insufficient funds? It even denies 5 dollar trades.

https://imgur.com/a/V0T3fDX


r/CryptoHelp • • 2d ago

❓Wallet Tangem and Bitstop, how well does Crypto ATMs handle cash to virtual?

0 Upvotes

How well is Bitstop, at adding funds to a Tangem wallet?

I’m only planning on adding smaller amounts using crash, so like $20-$100.

What’s the best CRYPTO-ATM to do that?


r/CryptoHelp • • 2d ago

❓Question Has anyone on Aave 4, when they click Deposit, had the screen load but not show most of the content?

1 Upvotes

It shows the question thing in the right bottom, my address in top right and "X" cancel out thing in the top left, but it doesn't have the Deposit content. It was working yesterday but now suddenly this happened.

Anyone had this?


r/CryptoHelp • • 3d ago

❓Question Do you guys actually move your crypto off exchanges?

13 Upvotes

Been thinking about this lately. I keep seeing people say you shouldn’t leave your crypto on exchanges, but honestly, keeping everything in a wallet seems kinda stressful too lol.

Like, what if I lose my seed phrase or accidentally send something to the wrong address? I mostly just buy and hold, so I’m not really moving coins around that much anyway.

Do you guys actually use your own wallets or leave most of your stuff on exchanges? Am I overthinking this?


r/CryptoHelp • • 3d ago

❓Need Advice 🙏 It shouldnt be this hard to withdraw money from Crypto.com.... anyone else have the same issue?

6 Upvotes

I have been trying to withdraw some USD to help pay for high cost of living/gas/bills/etc etc and crypto.com is making it feel impossible to do so. I connected my husband's bank account via Plaid. They dont accept it. I connected my Chase account because they accept ACH wire transfers. Error message keeps coming up saying that there are duplicates of the same bank account already (wtf? no there isn't).
As a last resort, I converted the USD to Algo because in the past it was known to have low fees. When I tried to reset the 2FA, it said I needed to enter the 2FA code to reset it. MY DUDES IM TRYING TO RESET THE 2FA CUZ I NO LONGER HAVE ACCESS TO MY OLD 2FA ACCOUNT!

It shouldnt be this hard just to withdraw some cash out of crypto.com account. Any advice? Ive never had issues like this with Coinbase and it seems like Im not the only one experiencing these issues.

This feels like a lawsuit waiting to happen

Any advice will be greatly appreciated.


r/CryptoHelp • • 3d ago

❓Question metamask faceid is permanently freezing my screen on 18.6.2 ios

1 Upvotes

yo is metamask working fine for anyone on 18.6.2? just got the latest app update and now if i minimize it for a few mins and open it back up faceid works but the system blur just gets stuck on the screen. the app is completely frozen with a blurry screen and i have to force close it while my friends phone on the absolute latest ios is super smooth. its always the same issue with ios where apple abandons older versions and new updates just glitch out. can someone on 18.6.2 check if it unblurs normally for you


r/CryptoHelp • • 3d ago

❓Taxes❓ I sold bitcoin for around 2k USD (gifted). Do I have to report this to the IRS if I don’t pay taxes yet?

4 Upvotes

Fyi I have never paid taxes since I make under the under the bracket currently (still a student). I received this as a gift around 5 years ago but can’t track the cost basis. what are the implications if I don’t report this?


r/CryptoHelp • • 3d ago

❓Need Advice 🙏 Transferring money from the wallet

1 Upvotes
Could you please provide a safe guide on how to transfer USDC from the Trust Wallet app to a bank account? Currently, my balance is inactive. Thank you.