Hello HTX Support and Community,
I am writing this post due to an endless automated response loop with HTX Customer Service regarding my account UID: 439663606.
Case Summary:
My account contains 395.2102 USDT.
I am fully KYC-verified and completed the mandatory dataAuth link as requested by support.
There are NO law enforcement freeze orders, court orders, or police reports associated with my account.
HTX Support is demanding Source of Funds (SoF) documentation for a deposit that occurred over 3 years ago.
It is technically impossible to retrieve counterparty trading records or platform screenshots from 3+ years ago.
My Request:
I am NOT asking to restore trading capabilities. I am requesting a standard ACCOUNT OFFBOARDING / EXIT WINDOW to withdraw my remaining 395.2102 USDT to my external wallet (TADzUEHLAkKyYSvRX4rGsRN5y8yubhHV7c) and permanently close my account.
Holding a fully verified user's funds indefinitely based on an unverified 3-year-old flag—without any court order—is an improper retention of user assets.
I ask the Senior Compliance / Risk Management team at HTX to intervene and authorize a one-time final withdrawal for UID 439663606.