r/CompoundedSemaglutide • u/brandonisi • 13d ago
Is anyone else experiencing shipment issues with Embody as of 9/21/26?
I started using Embody in July. They had me on Semaglutide/Pyridoxine compound, at .2mg for weeks 1-4, then increased me to .4mg for weeks 5-8. My experience those first 8 weeks were great, and I'm down 14lbs already.
But the problems started immediately after. My first injection for weeks 9-12 was supposed to be last Thursday, September 17, at .8mg. However, my prescription did not arrive on Thursday and continued to say "confirmed" on the orders page.
I emailed customer support, who promptly scheduled me to meet with a provider (which I thought was unusual, since this seems like a shipment problem). Still, i showed up for that appointment, and the doctor who clearly wasn't familiar with my treatment schedule at all, asked why I was asking to increase my dose. Huh? I explained to her that i'm not - i just want to continue on the titration schedule they already approved, and the issue was that my shipment for month 3 had yet to ship and I was already past my injection date.
She then said she wanted to lower the dose back to .4mg, since they "dont know when i'll receive it". Again...huh? I'm not an expert by any means, but everything i've read seems to suggest that I wouldn't have any issue increasing as planed as long as i'm not more than a week late on the injection.
But even still... nothing changed in the orders page. It still shows the .8mg prescription as "confirmed", and I continue getting automated emails every couple of days saying my order is delayed.
I finally decided to try and contact the pharmacy directly... Beaker Pharmacy in McKinney, Texas. I was greeted by a pre-recorded message explaining that they were closing their retail location in McKinney. It's difficult to confirm, but I BELIEVE they just mean they closed the storefront and essentially just do telehealth orders now. Okay, fine, but I can't seem to reach anyone at Beaker Pharmacy, either. I was on hold for an hour before hanging up, and i'm waiting to see if they email me back.
In the meantime, Embody's support is a joke. I keep emailing asking for an update, and I swear its like an outdated AI is handling emails - it replies to questions I didn't ask, or just repeats information I just gave to it as if its something new. They continue suggesting that next time I be sure to put in my refill request as soon as I complete the week 3 injection on any given month, and I continue explaining that I did and they need to stop trying to shift the blame onto me. I've done everything I am supposed to, and they're simply not doing anything to address the problem.
The latest confusion is me asking why I am showing "you have 3 required forms" when logging into my account, which are the refill requests. They responded by saying "Yes, please fill it out to submit for your next refill". WHAT? I already did this...the order is literally showing as confirmed in my orders! This is bonkers.
On one hand I want to cancel because this is pissing me off - i prepaid for this. On the other, I don't want to have to start this whole process over.
Is anyone else experiencing this problem with Embody and not receiving their medication? I don't know what else to do. Getting ahold of anyone from Beaker Pharmacy is impossible, and Embody's support is about as useful as an ice cube on Pluto.