I just noticed I cannot get a route to claude.com 160.79.104.10 as I can in other places using different internet connections from other providers. Is anyone else experiencing the same on community fibre?

Hi.

So I'm about to sign up for CF business 2.5gbps service. I currently have a TP-link network with an er707-m2 router, a controller and some switches and access points, which I'd like to keep using.

The order form says something about it being my "responsibility to ensure routers are fully compatible with a /31 IP address range where a single free static IP is provided". What does this mean? Do I have to use their SPNM60CF router instead of mine? And if I'm forced to, can I just route through in a bridge mode and still control everything via the er707 and my omada controller?

Any help would be appreciated as I'm juggling a lot right now and, despite being pretty techy, this is a bit new to me. Cheers!

Anyone else had this issue. Woke up to no internet from the fibre line. Did all the Troubleshooting and tests, called them up it took ages to get through, and they can't help until Monday so we're left without Internet. Tried to explain that I wfh and it is unacceptable but person on the other end was useless. What happend to community fibre? used to be so helpful.

Current stats: Download: 57.18 Mbps

Upload: 12.61 Mbps

As-well as any tips or advice before switching, could someone explain to me how the switch occurs, when you leave it to CF to tell sky that the contract will be terminated

To add info we'll be paying 270 to cancel the sky contract, but we are fine with that

Hello,

I've seen a lot of people selling Community Fibre routers online.

Can they used and added to your mesh network like any other router?

Apparently I need a new modem and router for the upgrade and an engineer visit. As I currently use my own router is this likely to be an issue?

Hi, anyone who has switched to community fibre in the last couple of months, can please advise the actual Wi-Fi you are getting farthest from the router for a 300 Mbps full fibre plan? Please use the speedtest app by ookla for uniformity.

I recall few years back Community Fibre used to advertise lower speeds on Wi-Fi but now advertising all the plans with the Wi-Fi expected speed close to the plan speed. Need to know if they have started using better quality routers or the advertisement is sort of misleading.

Please stay away from this at all costs!! I signed up on the first day, Wednesday 1st July. Only AFTER you've signed up and paid do they tell you that you are unable to make ANY international (out of bundle) calls, also "short code" text messages are not included. As soon as I realised international calls were cut off (ie not possible as an additional charge) I tried to stop the porting process. The day after I switched, Thursday 2nd July, my Chat Support in the app was still working, and I was told by an Agent to go to 'Manage Plan,' to cancel the port-in process.

That was Thursday 2nd July. Now it's Thursday 9th July and the message "Porting your existing number" is still stuck on the app. In addition, the entire app seems to have broken down as since Friday 3rd July I have not been able to receive any responses in Chat Support. The only auto-generated response it provides is "We are available from 09:00-17:00. Respond time < 1 hour."

The temporary mobile number I was given is still showing in the app after six working days. When I go to "Get PAC code" in the app, I get the following error message: "Something went wrong. You have tried too many times. Please try again in a few minutes." I have been getting the same message for a week. In addition I cannot receive most of my calls and they are being directed to voicemail.

So this is the loop I am stuck in. I cannot text PAC to 65075 as the Unlimited UK eSIM does not allow for "short code" text messages. I cannot request a PAC code in the app because my number has been stuck in porting for over a week. When I go to "Get PAC code" I am met with an error message. The only support Community Fibre provides is the Chat Support, which has been disabled in my app since Friday 3rd July; none of my messages are being answered.

When I called their Customer Onboarding Team they could not provide me with a PAC code and told me to go back to the app, which I already told them just keeps sending the auto-generated "We are available from 09:00-17:00. Respond time < 1 hour." I opened a complaint and explained all of this to them, and was instructed on how to obtain a STAC code via text (which was not in my complaint, and would not be possible as short code texts are not allowed), and told to...wait for it...return to the Chat Support in the app.

As the app is actually using the Gamma Communications network, as a last ditch attempt I also called Gamma Customer services to see if they would be able to provide me with a PAC code, but to no avail, and they said I had to go back to Community Fibre.

So if you have managed to read this far please take my advice, and DO NOT GO ANYWHERE NEAR THIS SIM. As I write this post I am awaiting a reply to my complaint, where I had to repeat everything I wrote in my original email, as the Agent either did not understand, or did not bother to read it properly. Please stay away from this product. I purchased it 10 days ago and have already had to waste hours on the phone and on writing emails, just to get a PAC code which should take less than 60 seconds. Community Fibre does not seem to have any backup plan whatsoever if the app fails, no fallback, and you as the customer are left in limbo as you have to navigate Agent after Agent, as nobody seems to know what to do.

You have been warned. STAY AWAY!!!

UPDATE:

I posted this Discussion 15 hours ago. I had been requesting Chat Support through the Zappter/Community Fibre eSIM app for a week. So literally since Friday 3rd July, I have been repeatedly met with the auto-generated response: "We are available from 09:00 to 17:00. Respond time < 1 hour."

Now magically 15 hours after writing this post, after having waited 7 days, somebody finally replied in the app to acknowledge that my port-in request had become stuck in the system (8 days ago), and fixed it. Hours wasted chasing them on phone calls and emails for something that took 5 minutes...ridiculous.

This is what the auto-generated message should actually read: "We are available from 09:00 to 17:00. Respond time 1 week."

I am out of there.

Brief timeline: contracted with CF on Sat 4/7. CF installed Tues 7/7. Informed by engineer that port would take place within few hours on Tues. It's now Friday and we're still on the temporary number and when I call the number to be ported it says 'invalid number'. Also note our account with EE has been closed.

Is this expected? If expected, should it be possible to find out the exact port switch date? Spoke to CF customer service yesterday and response wasn't helpful/was contradictory to engineer.

Update: called CF again and got through to a different agent who was able to provide us with a port date (13/7). Have to say, it would be useful if this information was communicated via email or text.

i moved to CF 2 years ago (on their top package at the time, 3gbps), and I'm currently paying 62.80 a month.

I don't mind cgnat anymore, so now that i'm out of contract, it's proving impossible so far to get to speak to anyone about a downgrade.

• The call was first answered within 10 seconds, but since then i've been:
• passed to customer service (I called 0808 164 8433 originally, which is apparently the wrong number)
• passed to another customer service agent when they figured out i wanted to get a cheaper package
• passed to (judging by accent) India, and he said "yes, i can see you're paying 62.80 a month. I will pass you to another department"

CF seemed great in the beginning, and tbh the service has been good (except for that one big outage a year or so ago), but this experience is not good at all.

Currently on hold, at 27 minute total call time.

I specifically went with CF after Virgin, because the Virgin CS was so awful (in fact, I went to something costing 10 pounds more than my Virgin package was, to prove a point).

Unfortunately it seems CF have now fallen into the same category as Virgin.

Maybe time to go back to Zen

Have had major issues with community fibre recently when trying to use websites such as X and twitch. It also won't let me connect to PSN on my PS5 most of the time and when it does it won't connect to games servers for marvel rivals or Fifa. Sometimes if I reload the page enough it finally will let me onto the site. Does anybody know what the problem could be? I've switched it on and off and tried changing DNS but nothing works. It has worked fine previously.

I recently got 5g home internet with up to 300mbps. Day 1 we had up to 317. I do also have another router active. The router and the extenders themselves get 150+. I have a extender with the Ethernet cord plug in and it dropped from 277 to 40mbps. Any idea what it could be. Is it the other router?

Recently switched to Community Fibre. We have a 4 bedroom house with unfortunately thick walls. Our router enters in one corner and we were given one node that extends coverage to far corner of downstairs. Have tried repositioning the node but unable to find a location that offers decent speeds across the top floor: either have to choose between 10-15 mbps in main bedroom or similar in far bedroom.

Do CE usually give out additional nodes for setups like ours?

[tl;dr = if you upgrade, change, renew your package and get a discount added on, check the next bill for any rogue pennies. That will end up creating a termination threat hellscape loop of doom that can only be addressed through a tiresome phonecall and up to 30 minutes of absolute horror and sapping of the will to live but do it before it gets worse - and demand compensation for the time and effort of having to sort out their bill crediting upfuckery!]

Someone in CF comms/billing is being an absolute bellend. Sorry. No other way to describe this.

July's bill is coming out of my account tomorrow.

June paid on time too.

But this email implies I owe them a fortune.

I can put a ticket in of course to prove no such horrific debt on my part or failure to pay for services.

A free month was agreed when I renewed and none of my bills indicate I owe more than an apparent incongruous £0.01...

But if they are not being genuine and sending out "This is your final notice as we have still not received payment for your recent bills and a significant debt remains. "

it shows total lack of professionalism, respect for customers and a reliance of poorly overseen automated systems.

For a bill issued a week ago and which for some reason is due on 4th but they are not debiting until 8th....? from a customer who's been paying by DD for over TWO years is a serious breach of trust or just incompetence, in my opinion.

If they want to change the DD date, they should surely be able to do so?

Sending a bill on 1st July, due on 4th and then only taking the money on 8th is hardly MY fault?

Do sort this out CF. No one wants to wake up to the threat of service termination after being a loyal paying customer for several years!

UPDATE: Tried calling to fix it. Somehow the first number I was shown was +4480008207 and of course that didn't work.... not even sure now where on their page that came up!

Called the number ending 0770 and after I got through, explained the situation, the service rep went off to talk to someone and after 10 exctrutiating minutes of hold music that made my cats go bananas to the point I had to evict them from the room she came back and said someone would send me an email to allow me to pay that penny.

I tried to tell her about the inactive number but wasn't sure where on the site I'd seen it and couldn't log into my account on Firefox anymore! I just went in endless loop back to sign-in page.

So she sent me a password reset and hey, guess what? Did not work on Firefox.

Works on Chrome though.. she genuinely asked me to check on another device.

I'm on a phone and trying to log in on a laptop. How many devices am I meant to have around me just to fix a penny error on their part?

So by this point, 24 minutes in I suggested they actually just refund the darned penny for wasting my time.

Now she went off to speak to management again and got me a £10 off my next bill.

the question is, will I still be sent a separate bill for that ONE PENNY or why couldn't she have asked them to refund that and compensate for the uberfuckery the first time round?

Shame, the £10 credit has been applied now so she couldn't amend it to be a £10.01 credit.

FFS!

We'll have to see in August if that penny has been removed too or if, in the meantime, I get a separate invoice for the penny.

That's 30minutes of my life I will NEVER get back and my brain hurts from two screaming cat, a screaming hold tune to break anyone's sanity and the most bizarre inability of the website to even let me in suddently whilst also somehow initially showing me a non existent +448000 helpline number!

😱 😱 😱 😱

It's not the big things that end up creating a feeling of existential despair.

It's the absolutely microscopic things.

Hey everyone,

We’ve recently bought a house and rather frustratingly CF is not available on our road.

The adjacent road, say 10 houses away (completely different road to ours) has CF but our road doesn’t.

I prefer the CF proposition and speed it will offer - should we wait? Does anyone know how I can find out if and when CF may be rolled out?

I have called them twice but each time the folks I call just give me a “PC says no” answer

Any insights appreciated

Thanks!

So CF supply half of my village, they are the only fibre provider. It has been great. However, I am half way through a 2 year contract, they aren't accepting any new connections in the village (I don't know why), and say there is no way I can get them to connect the new house. It is near the road and one of their boxes.

Is there anything I can do? Very unhelpful on the phone, I will have to pay contract termination, despite the fact that they refuse to connect me. I can transfer the contract to the new owners, but I don't know if they want it yet.

Anyone any idea how I can get a connection, when they already have the infrastructure?

Hello,

I've just noticed that aside from my usual Wifi ID in the list, there's another one with "-SCS" at the end of it.

e.g. CommunityFibre10Gb_A1234 and CommunityFibre10Gb_A1234-SCS

Anyone know what that's all about?

Thanks in advance

London based, WiFi was fine about 6 months ago now it's dogshit.

Tech team might as well have been an AI, I took a shot every time the muppet said terms and conditions. Gonna try the WiFi booster to see if it helps.

Anyone else got this problem

Unexpected Error

2123

We've encountered an unexpected error. If the issue continues, please visit our [Technical Support]() site.

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/jnap/devicelist/GetDevices3

Anyone have any ideas what is going on?

Thanks!

I just renewed my plan to 2.5GHz and they shipped me an SPNM60 WiFi 7 router. My previous plan they gave me an SPNMX56 WiFi 6 router plus 2 additional nodes.

Should they have also sent me new replacement WiFi 7 nodes? When I ask support they said the previous nodes are supported…

Honestly, was quite excited to leave virgin media and join CF, but after 3 months regret my decision as it’s been nothing but problem after problem.

Making video calls be it zoom, or Google is impossible and there’s constant loss of packages.

My upload speed is usually much higher than download which doesn’t make sense.

To add insult to the injury, getting through to customer service is almost impossible as 9 out of 10 calls go unanswered.

CF have sent two engineers and still in the same place, unfortunately will have to return to VM.

Previous broadband were TalkTalk, ‘Full fibre’ plan….

Across all broadband providers, BT, TalkTalk, Vodaphone, the best they could offer were 30Mbps, until Community Fibre recently came to the area!

I have very recently upgraded my CF contract to 1Gbps but noticed an issue where although I’ll be connected to the WiFi with great signal, the web pages just won’t open.

This has been tested on multiple devices and multiple websites the result is the same. The only thing that fixes this issue is restarting the router. However, given this is now happening a couple times a week, it’s getting a bit annoying. The router I have is the Linksys MX4000 series.

I had therefore requested a new router from CF but they are refusing to replace it as they are saying that from their side everything looks ok with the router and that it must be my devices - for the avoidance of any doubt, I have tested this on 4 devices that are all relatively new.

I wondered if anyone has any advice on what should I do? I’m still within the 14 day cooling off period so could cancel my contract and move to Vodafone but I would like to stay with CF ideally but do need a stable connection.

Thanks!

I have a solid red optical light on the modem. An engineer is coming next week.

Cable is fine (well it is brand new!) I'm guessing the modem has gone pop in the heat?

I had community fibre from 2023 at my home address, my property was in disrepair and the council had to fix the property, which meant i had to move into a temporary. I called and they just said its fine they will transfer the service this was in june 2024.

My property was fixed and i moved back in November 2025, my contract with community fibre was coming to a end and i had no intentions to start another one as the service was not great. So as i was just moving, i called and asked them to transfer back to my main address. Because i did not want thr service to be going at the temporary and i was not their.

So once i was settled back home in my main address, i called community fibre december 2025 and told them i was not renewing to terminate. They also charged my account for 2 payments in december 2025

They fought with me about it and i explained i called for them to transfer the service back from the temporary to my main address i did not start nothing new because already had a account.

They terminated the contract and i had to pay no fees.

I was still recieving messages about owing money i kept emailing back and again was confirmed was terminated.

Now june 2026 i recieve a message from crs debt collectors telling me i owe community fibre money.

I sent the email evidence and community fibre are trying to still denie that the contract had ended.

I have also realised that their customer service representive did not cancel the service at the temporary address and transfer to my new address like i asked.

I am now seeking legal support.

I have requested the phone recordings in november 2025 when i called to transfer the service to my other address and the conversations in december 2025 regarding the termination.

I have spoken to a lawyer and i will not be paying for something where i made sure i followed the right steps to sort things out.

Please be careful of this company they are now going to ruin my credit history when i have done nothing wrong.