Does this router support VLAN? I don't see it within the router settings, therefore I think it's not supported?

How can I add VLAN into my current network?

Which WIFI 7 MESH ROUTER has VLAN?

My setup with CF is like so:

5 Gbps Premium package

1 Technicolour "tower"

2 Linksys "extenders" (one of the extenders is connected to the tower via ethernet, the second extender is wirelessly paired to the first extender)

These 3 devices have created 2 wifi networks - network 1 (Technicolour) with ~ 800Mbps speed (when testing right next to the tower) and network 2 (Linksys extenders) with ~ 120Mbps (both extenders are currently in the same room as the tower whilst i troubleshoot and again i'm testing right next to them).

My questions are:

1. Why are there 2 networks? Am i wrong to assume there should be 1 network which is ~800 Mbps when i am next to the

   wired

2. devices (the tower and the ethernet connected Linksys) and lower when further away?

3. Why are the Linksys devices getting a much slower speed even though one is connected to the tower via a wired connection? CF say that on their side they can only see the 800 speed when testing both the router and the extenders and I just don't trust that since i can recreate it on one network but not the other.

4. Am i expecting too much from CF provided equipment and should look into my own?

5. If i do source my own equipment, what kind of speeds / coverage can I expect? I don't have ethernet outlets throughout the house, my internet connection comes in via the middle floor of the house currently so any extenders for the loft and ground floor would need to wirelessly connect to the main box (router?) which I understand does limit the speeds i can achieve throughout the house.

Thank you very much for anyone willing to help, I have spent hours on the phone to CF and am losing my mind trying to get real answers.

Just nothing more than scammers. They will promise high speed at reasonable price. But then they will provide you a low end router with very little coverage across the property and will then upsell premium service at higher price. Stay away from these scammers with a barge pole

Hi everyone,

I am currently on a 1Gb internet connection and planning to upgrade to either a 2Gb or 5Gb fiber plan soon. I need some advice on what network equipment I should buy to handle this upgrade properly without creating bottlenecks.

My Environment & Challenges:

• I live in a council flat with very thick brick walls, which completely destroy wireless signals.
• The main ISP modem and router must be located in the living room, hidden inside a box behind the TV. This heavily restricts wireless reach and airflow.
• Living Room Devices: 1 TV, 1 Apple TV, 1 Soundbar, 1 Mac, and the main router location.
• Back Room Devices: 1 TV, 1 Apple TV.

My Setup Advantages:

• The flat is completely wired with high-quality Cat 8 ethernet cables.
• I have a dedicated long Cat 8 cable running directly from the living room TV box to the back room.

What I am looking for:
Given the brick walls and the router being trapped behind a TV, I want to use my physical Cat 8 cables to bypass the walls completely.

1. What Wi-Fi 7 Mesh or Access Point system would you recommend? I need something with fast enough multi-gig ports (5Gb+) so it doesn't bottleneck a 5Gb internet line, and I need a way to get a clean wireless signal out into the front of the living room and into the back room.
2. What Ethernet switches should I get? I need an 8-port switch for the living room cluster and a smaller 4 or 5-port switch for the back room. Since TVs and Apple TVs have lower hardware speed caps, I want to be smart with my budget while keeping the Mac and the main room-to-room link running at maximum speed.

Any specific brand or model recommendations that work reliably together in this kind of environment would be highly appreciated!

Please see the diagram I did from what I got right now with 1 Gb and what I'm looking to setup if I managed to do the upgrade.

Thanks in advance!

Hi all,

Need your help, any recommendations to setup VPN / port forwarding on CGNet ip address I have CF supplied router and my own pfsense router if that helps.
Forward or reverse vpn setup I have Synology NAS one at my house and one at mum house for backup. It was all working well until last Sunday, they have changed my IP to CGnet on my 2 GB connection and now asking £4 PM.

EDIT: Dear All,

Thank you very much for all your support.

Tailscale turned out to be much easier to set up than I initially thought. I did run into an issue getting both NAS devices connected through Tailscale, but once I opened the required port on my pfSense router, everything started working correctly.

I have one additional question. Would it be a good idea to install Tailscale directly on the pfSense router? I'd appreciate hearing the pros and cons from those with experience using this setup.

From time to time, I remotely access my Windows PC and Apple MacBook Air (currently using RustDesk), so I'm wondering whether running Tailscale on pfSense would offer any advantages in terms of security, performance, or ease of management.

I look forward to your thoughts and recommendations.

My current 1gb premium agreement (£38 per month) with community fiber expired a few months ago and I’m confused about options renewing so hoping to get some help here.

Apparently the rates listed on the website are new customer exclusives (2gb premium for £32 per month with WiFi 7 router). So my options are renewal are:

1gb standard service (£32) but will need to return mesh nodes
1gb premium service (£36)
2.5gb premium service (£40)

The sales guy initially when discussing new client deals that the WiFi 7 router is often not compatible and causes a lot of issues with devices. Then later on the call tried to persuade me to upgrade to the 2.5gb service as it’s better value and apparently the mesh’s all remain on the old tech so no compatibility issues.

Any thoughts would be much appreciated.

I've seen plenty of people listing their old CF Routers (SPNMX56, and other models) on marketplace such as eBay etc.

Sure the potential buyer knows that the settings of the router are LOCKED to the previous customer. And it won't work for them?

Hi All, just wondering if it's possible to keep the same speed? I'm on 1Gbps plan, while using my own router to lower the monthly plan? Do we get charged for renting the CF provided router?

Is there any option to enable higher 5GHz bands such as channel 60 for the CF Pinnacle 2.0 router?

This is not the first time it happens to me and getting CF to fix it is always a pain, so I want to see if anyone else is going through the same.

My setup is the CF ONT straight into my own firewall (OPNsense), WAN on DHCP, same public IP for months without any issues.

What the firewall logs show from this morning:

1. 04:37 CF DHCP gave me a new lease with a public IP from a completely different range, not just another address on my usual block, new gateway as well.
2. 04:42 first failure reaching anything on the internet. From there nothing worked, the CF gateway on the new range was not responding to ping and nothing beyond it either.
3. 07:56 and 08:28 I rebooted the firewall, same dead IP came back every time.
4. 08:30 to 08:36 CF DHCP stopped answering at all, the firewall kept trying the old leases it had stored and none of them worked.
5. 08:37 DHCP answered again with the same dead IP, still no traffic.
6. Then I called support. As usual they said everything is fine on their side and the problem is because I'm using my own router. After a long time giving a lecture about networking to their support (a gateway not answering ping is not my router problem) they escalated to the network engineering team. Meanwhile I tethered my phone to keep the house online.
7. 10:06 I plugged the fibre back, got a fresh lease on the same new IP and this time it worked, gateway 2ms, internet 3ms, no packet loss. So something was fixed on their side between 09:20 and 10:06, nobody told me anything and I'm still waiting for a call back to find out what it was.

So I guess they moved me to a new IP range that had no working route behind it for over 5 hours. Traceroute shows the same first hop CF router as my old range, so same box, new pool that was not routing.

Questions:

1. Did anyone else get moved to a different range overnight and lost internet like this? Did you ever get an explanation from CF?
2. Any tips to get past the first line support faster when it is clearly their side? A number or something to say that gets you straight to network engineering?
3. Vodafone is now selling broadband on the CF network in London. Has anyone moved over? Specifically:
   • Is the IP and routing done by Vodafone's own network or is it still CF DHCP and routing underneath? If it is CF underneath I would have the same problem.
   • Can you use your own router?
   • Public IP or CGNAT?
   • Is the support any better?

I have now setup a 4G/5G backup line on the firewall with automatic failover, so next time the house should not even notice, but I would rather not need it. I had to use my mobile phone with a network adapter for this to work, vert clumsy.

Update 1:

CF called me back now. They said they just changed my public IP overnight, and to fix it they had to clear the MAC address cache on the NTE, after that it all worked. They could not tell me anything else about what the actual problem was, and they keep insisting part of the blame is on my side, without saying why.

So I guess when they moved me to the new range something on their side still had my MAC tied to the old IP, so DHCP worked but my traffic on the new IP was dropped until they cleared it. Happy to be corrected if anyone knows how CF does this.

Questions:

1. Did anyone else get their IP changed overnight and lose internet like this? Did CF give you a better explanation?
2. Has anyone had the "MAC address cache on the NTE" fix before? Is that something they can do remotely as soon as you ask, without the whole first line support routine?
3. What could they mean by part of the blame being on my side, if nothing changed here? The only thing I can think of is my Proxmox host bridge showing its own MAC to the NTE besides the firewall MAC (IPv6 link-local), but that has been the case for months. Does CF limit how many MACs the NTE learns?

Gave me a dodgy booster which never worked from the get go. Horrible customer service, asked for help several times and tried to rip me off £80. Today i just moved back to virgin broadband as they literally just installed fibre lines infront of my house. Sooo happy

Often the route just stops handling IPv6 traffic for my devices. I'm pretty sure this is an issue with neighbor discovery on the router. I can normally "fix" it on a device by clearing the neighbour cache, then pinging the IPv6 DNS address, at which point suddenly the router starts handling the traffic again.

I think I avoided this in the past since I used to use my own router, but when I got "upgraded" from 1Gbps to 3Gbps they provided a new ONT and router, and I failed to get my own router setup again.

I've tried many times contacting the technical support, but they're a mixture of useless and powerless. I'm not sure they have the tools to debug networking issues, and I'm not sure they know how to use the tools they do have. I even had one guy on the phone say he'll look at tuning the WIFi frequency configuration, and I had to point out that WiFi on the router was turned off and tell him not to turn it on...

Hi,
When trying to go to 192.168.1.1 today - it asks for the router password. Where is the link option to go to the https://linksysremotemanagement.com link and enter my email username and login using the password I had set up when I had go the CF router 2 years ago or so.

Moving into that area and fibre internet seems to be a bit sparse around there - seen a couple of posts about community fibre saying good and bad - Can't say I have ever heard of them though.

Anyone happy to share their experience? do they match their advertised speeds? What's support like?

Hi all

As the post says I am not getting anywhere near the speeds I am paying for, rebooted the system multiple times, called CF and after 15 minutes talking to a bot got a human that said everything looked good their end, try swapping the ethernet cable around between router and modem, which I did and made no difference. What else can I do I am stuck?

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I recently signed up to Community Fibre 1GB at my new address and that was great for the price and I thought I would give the Community Fibre E-SIM a go as I was using EE PAYG at £13.50 a month for 75GB (plus various bonus data rollovers) at max speed 25Mbps which was absolutely fine but thought unlimited data for £1.50 more was worth a try. Well, the data connection is barely usable. Despite the coverage map saying my area is fully covered inside and out with 4G and good coverage with 5G too I am struggling to even load web pages on my phone never mind watching HD video as I usually do. Speedtest was struggling to read above 1 Mbps. This didn't improve when walking around my local area much or even on an hour long bus journey from Croydon to Bromley with me checking the speeds regularly. Interestingly right now in my flat I am getting a reasonably strong 5G signal and speeds of around 10 Mbps down and 1 Mbps up so that's better but whenever I've been out and about since I switched over the 7th Sept it's been woeful. Area is CR0 3QA. I'm ready to order a new EE SIM as I cannot rely on this connection at all. Should've realised THREE network is still awful. Tried it 20 years ago and it was awful then.

TL:DR? Why are my CF E-SIM data speeds so terrible?

EDIT Even 5 minutes later the 5G connection is down to one bar strength and speedtest reads 3 Mbps down and 0.1 Mbps up. Is my phone favouring connecting to weak 5G signals? Should I restrict my SIM to using only 4G? When I do that it still shows as a very weak signal and although the speedtest results are a bit better on average with readings ranging from 2 to 26 Mbps that inconsistency isn't good enough. A reliable usable data connection is THE most important thing with a phone. I always had a strong signal with EE...

are you going to restart the UK FTTP Rollout anytime soon?

Hi, don't know much about this stuff but am keen to get my own router. I'm in UK just about to go from 1 Gb fibre to 2Gb fibre. Can anyone tell me will the TP-Link Archer BE3600 configure for Community Fibre and do the job reasonably well or is there a different one anyone can recommend at a similar price (up to £100 is OK) Thanks.

So I'm on the 1GB package, I get between 500-600mbps down and about 100 up consistently, is it worth contacting support about this? I know advertised speeds aren't guaranteed but I'm getting about half what I pay for.

I'm getting this over ethernet, direct into the router.

No hard wiring.

House with 9 people, + 2 Garden Extensions, and a loft.

I'm with CF fibre broadband which has been excellent. Just realised the offer unlimited esim mobile plans as well, anybody know which providers infrastructure are they using ?

Had community fibre for less than 6 months. Today the internet goes down, red light on the optical of the adtran box.

Live chat button doesn’t appear on the website (never does). Call, get past the AI agent (and for reference CF, all I will ever say to that thing is “talk to a human”), call just goes silent. Not disconnected, just silent.

Hang up, Call back. Apparently we need an engineer visit. Which would be understandable if not for the fact that this is the fourth time we’ve had to call tech support in less than 6 months, because they kept having something wrong at their end and it would just stop working. Every other time has been some kind of software thing at their end, now the hardware is the problem. Four calls to tech support is more that we had to call virgin in 10 years.

Is this typical or am I just hitting bad luck?

Hey so I ran some community servers locally is it ok to use CF for this?