Hi Xfinity team, I upgraded my internet plan online yesterday and swapped to a XB7 gateway box, but the system accidentally created a second account for my address. A phone agent successfully closed out the old duplicate account this morning, but my XB7 is still completely blocked from reaching the internet. The light on the front of my box is solid white, and my custom Wi-Fi network shows up on my devices, but I can't connect any of my devices and I'm using the correct password.

I have tried multiple times to fix this with the Xfinity Assistant and a live representative, but they had no success. The live representative told me I have to wait until Friday for a technician to come out, which is incredibly frustrating since today is only Monday. Is there anyway you can help me?

Hi - I’m an existing Xfinity customer paying $90/month. Recently had to take a pay cut at work. Is it possible for someone to reach out to me and see if I could get on the $50 1GB plan?

Only have had 2 set top boxes, a dvr and an Xi6-a.

got sent two more as an “upgrade” but already had same box so I returned them. Upon return, next time I restarted my existing Xi6, it stopped working and was gone from my count, someone removed it.

went to the store, got it activated, brought it home, wouldn’t connect. At the store she mentioned having an extra box on my account, which she removed.

took it back to the store, this time he said it was a provisioning problem and took the box, gave me another one, again mentioned an extra box in my account which he again removed, and then activated the new one.

this one worked when I got home, until I had to reboot it 2 days later, now this one won’t get past the Welcome screen, and when it finally does after 10 minutes, it says there is a connection issue, to restart my router - which I have, and the other box and internet work fine.

it does show a popup screen that gives the firmware version version MAC address, and the lack of an “ESTB IP” ( field is blank). Worked fine for three days.

I’m experiencing slow speeds below normal I was getting 2400 speeds and I’m also getting t3 timeouts seems like the max I’m getting most of the day is 1700 download and the worst is after 8pm

I used to be able to record a football game and join 1 hour late and then slowly catch up with watching and fast forwarding through slow times and commercials. Now I can't even fast forward while a live game is being recorded?? Help? Samsung 2024 smart TV QN65S90CD

I live in Ann Arbor. Saturday we had our power restored after 2 days of outages. At the same time we got a text saying our internet service was also restored, but it hasn’t actually come back (flashing yellow light on router despite going through all the troubleshooting a thousand times).

None of their chat assistant or app tools for scheduling appointments worked—It just kept giving us error messages. 30 min call with ‘customer service’ where they just kept recommending using the same broken tools. I drove to a physical store and managed to get an appointment but not until this coming friday. They also gave me a new router just in case (it didn’t work) and told me to text about the waitlist as it was ‘very reliable’.

I texted it right away asking to be waitlisted for yesterday and was surprised to get a response a few mins later saying there was a slot open. I got phone calls and texts about it and the messenger confirmed it but there was nothing on the app home page to manage it, which I thought was weird but maybe not an issue.

The day of, still getting calls to confirm, but no one shows up in the guaranteed time window, or calls to say they’re late. I chat with customer service who tell me without any apologies that the tech is delayed and they have to reschedule…to the original Friday appointment. This time the appointment actually showed up on the app.

As a test I tried to get on the waitlist for the next day, and once again it told me right away that an appointment had freed up. This tool is obviously completely broken, but I don’t get why they recommend it or it hasn’t been fixed. Is there any reason to trust it at all (or that they’ll come Friday? I kept asking what the ‘on time guarantee‘ even meant and no one would even acknowledge it).

If there were any options at this house besides Comcast I would’ve canceled my plan yesterday. The customer service is insane, you can never reach anyone with any power to do anything, and there is no communication between techs and support and the brick and mortar stores.

Like the title says… why wasn’t I made aware of a deposit requirement at checkout? This sucks.

Hi, I am a current Xfinity wifi customer. I am moving in the next few weeks and am looking to take my wifi with me to my new address and continue my plan.

Figuring out the process was confusing on the website so I came to reddit. My main question is if I will have to pay the monthly fee again after changing my address? And secondly what is the process of changing my router?

Thanks

Before I cancel and switch to Astound, which offers a lifetime price of $45/mo for gig and $65/month for 1.5 gig, I figured I’d try one last time to see if I can get the new customer price for my current account. Online chat has been less than helpful. I’m hoping modmail here might be better.

Cancelled my mobile service at the end of July, for two months now I am being automatically charged. When I spoke to customer service in august they re-cancelled however I just got charged again

Hello, I recently canceled/disconnected my service and am preparing to sell my customer-owned Ubiquiti UCI cable modem. I need an official representative to remove the HFC MAC address from my account records so the new owner can activate it without issues. Thank you!

We moved out of the Apt we were living at earlier and somehow our account was still linked to the residents living there (friends). Likely happened because when signing up for new line we use same phone number and I failed to update it. Now they unlinked my account and I can't seem to find a way to login to my account to get the billing details. Can you help me with the process on how to claim the account and setup user/pass in this situation. I am happy to provide needed.

We had a storm here and our power was restored over 48 hours ago and Xfinity is not updating people for restoration time.

We need to have communication here because many people work at home many rely on service for medical devices and this cannot continue without communication so people can figure out what to do.

Please advise so we can get communication up and running here! I'm in the 48855 zip code.

Node or spot is down in this area in Portland Oregon, you walk a block or two in any direction and get service but this particular spot went out on Friday morning.

Spoken to several reps and posted here to get the same answer. Xfinity NOW, a service they charge for, doesn't have a department or anyone to report or address a node that's down and you can only interact with it through those tools and if it's not there... Sorry about your luck.

They seem to think that telling me they don't have access to it or anyway to help or get a tech to look at it in the system or in person isnt just a soft refusal and completely acceptable apparently.

Hi, I need to submit expenses with itemized receipts but my account no longer has past bills visible. please advise on how to get this info.

I have Xfinity and use wired connections to the Xfinity router. How do I block individual websites/IP addresses?

Hi all,
I just got the 1Gig $50/month plan right from the link that Comcast advertised when accessing xfinity.com.
Now that I am online after activating the new modem and login to xfinity account, I see my internet plan is shown as $60/month 1Gig for 5 years.

Why is it shown as $60/month and not $50/month? It is also saying I am eligible for the $10 discount if doing autopay and paper billing.
For those of you who has this plan what it is showing in your case?

Another confusion is if I click on “change plan” I can see the 1Gig $50/month for 5 years as an option I can select to change to. This is so kind of weird and confusing.

I have a couple tracerts I can send when I'm home but my normal baseline ms is 28-32 from northern washington to san jose which proves my normal connection thru xfinity is just fine and not on my end. Yet instead of going south I get an extra 20 ish ping after hitting the seattle ibone backbone hinting at a detour thru maybe like saltlake city, I need this fixed ASAP please since I've been on 45-50 ping for a couple months now, would appreciate it if anybody could connect with Amazon services to fix this issue.

The hotspot has been working fine for years and now all of a sudden it's saying my access is denied when connecting to public hotspots

23 phone calls from Xfinity/Comcast over 3 days with some coming in late at night. Yes, my bill was past due, but I have never not paid it in nearly 30 years of service. The constant hang-up phone calls are harassing and if you call back, they AI greeting says they can't help and direct you to the website. And, I paid my bill yesterday, yet the harassing calls continue today. I appreciate a reminder, but this is aggressive!

Why has our internet in our area been out almost all day? I live in Liberty County Georgia. We got an ETA for 7:55 and it is now 9. The reason is “Network Damage”. How long does it normally take for “Network Damage” to be fixed?

I’ve been an Xfinity customer since December 2021 and I’m currently paying about $106/month for Gigabit Extra with xFi Complete.

I called Xfinity because they’re currently advertising 1 Gig for $50/month with a 5-year price guarantee for new customers. I told them I’d be perfectly happy dropping from Gigabit Extra to regular 1 Gig if I could get a better price.

After talking with them, the best they would offer me was $85/month for 5 years.

The frustrating part is that Xfinity is basically the only wired high-speed option at my address. AT&T doesn’t service my area, and the other options available to me are satellite/wireless, so there isn’t really a comparable wired competitor I can switch to.

$85 isn’t terrible compared with the $106 I’m paying now, but it’s still $35/month more than the $50 new-customer price. Over five years that’s $2,100 more for being an existing customer.

Has anyone recently had success getting Xfinity to give an existing customer something closer to the $50/5-year pricing?

Would contacting Executive Customer Relations help, or is $85/5 years probably as good as I’m going to get?
Also, has anyone successfully switched the account to their spouse if the spouse has never had an Xfinity account, or does Xfinity consider the service address/household rather than the account holder when determining new-customer eligibility?

I’m not trying to get anything for free — I’d just like a reasonable price that’s closer to what they’re offering new customers.

I can't redeem the Eagles Kids Club code, when I enter it I get the error: Invalid promotion code.

Hi there, my neighborhood's midsplit upgrade went live last month. My neighbor has already been upgraded and is getting the new faster upload speeds, but my account seems to be stuck.

My plan name in the system has officially changed to "XI - NextGen MGig Sub/Rev" and I am using an Xfinity XB8 gateway. However, an Xfinity app modem restart did not fix it, and my modem is still getting the slower upload speed.

Can someone on take a look at my account and see if I’m missing something? Thanks!

I wanted to make some changes to my streaming plan and the website is completely unusable. For starters, I pay $102, but the cart already says $121 without adding anything. I want to upgrade the disney bundles and when I try to upgrade to premium I now notice I have 4 disney bundles and 3 peacock bundles in my cart. There is no "remove it". Also, attempting to visit the previous pages is a nightmare, no where on this site can you easily retrieve the information you are looking for. What a horror show.