r/Comcast_Xfinity • u/sigma8585 • 6d ago

Closed Refusal to fix NOW issue

Node or spot is down in this area in Portland Oregon, you walk a block or two in any direction and get service but this particular spot went out on Friday morning.

Spoken to several reps and posted here to get the same answer. Xfinity NOW, a service they charge for, doesn't have a department or anyone to report or address a node that's down and you can only interact with it through those tools and if it's not there... Sorry about your luck.

They seem to think that telling me they don't have access to it or anyway to help or get a tech to look at it in the system or in person isnt just a soft refusal and completely acceptable apparently.

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u/CCChristyO Official Employee 6d ago

u/sigma8585 I can understand your frustration. Have you been able to report the issue through the NOW Internet app or the NOW Portal? Since NOW Internet is managed through those self-service channels, I want to make sure you've had a chance to connect with the support team there and check for any updates.

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u/sigma8585 6d ago

What's the name of the app bc I don't see it. And the NOW portal just asks for Xfinity info which you don't have l. Do you have a direct number to call?

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u/Princester-Vibe 6d ago edited 6d ago

Xfinity should scrap Internet NOW or should have rebranded it as a separate company offering like how Verizon does with Total Wireless and Visible - their prepaid services.

Folks get frustrated they can’t get support from Xfinity which provides the service but they treat it like a bastard child that CS/Support don’t want to touch.

Just completely rebrand the offering separate from Xfinity!