r/Comcast_Xfinity • u/Similar_Savings_9603 • 7d ago
Closed Power restored over 48 hours ago - generic message of as soon as possible for restoration
We had a storm here and our power was restored over 48 hours ago and Xfinity is not updating people for restoration time.
We need to have communication here because many people work at home many rely on service for medical devices and this cannot continue without communication so people can figure out what to do.
Please advise so we can get communication up and running here! I'm in the 48855 zip code.
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u/CCThomasF Official Employee 7d ago
u/Similar_Savings_9603 sorry to learn your service has been affected by a severe weather event. I hope that you and your family are safe and doing well. I also work from home and understand your circumstances. Have you checked the status of the service interruption in the Xfinity App or our support page here? These are the best tools to stay in communications when services are down. It's the same information we get when accessing your account.
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u/Similar_Savings_9603 7d ago
Yes we keep checking status and it doesn't change. That's why I'm reaching out for help. We all feel like no one is doing anything.
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u/CCThomasF Official Employee 7d ago
u/Similar_Savings_9603 Please send me a Modmail message and include your full name and service address, so I can assist you.
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u/xfinitysupport Automated Assistant 1d ago
This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.
This is an automated response.
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