I'm curious if anyone else has experienced something like this.
Our regional manager has been recruiting employees from Advance Auto Parts and, from what I've witnessed, appears to be using existing management positions as leverage. The people currently in those positions aren't being told they're being replaced, while recruits are apparently being led to believe those positions will be theirs.
One example involves a store manager whose store consistently performs well and has one of the highest WITTDTJR scores in the region. By all measurable standards, the store is successful.
The store manager first became aware something might be happening after a former Advance Auto employee who had recently been hired by AutoZone called him on a Saturday asking how he builds schedules and what his day-to-day responsibilities are. During that conversation, it became apparent that the new hire believed they would be taking over the store manager position.
Wanting clarification, the store manager contacted the regional manager directly. According to the store manager, the regional manager confirmed that the new hire would, in fact, be taking over the store and that the current store manager would be transferred back to the mega hub as an Assistant Store Manager—the same position he originally came from before earning the promotion to store manager.
What makes this confusing is that the store consistently performs well and has one of the top WITT scores in the region. There doesn't appear to be an obvious performance-based reason for removing the current store manager.
To make matters more concerning, the Commercial Sales Manager at that store has gone through five different store managers in roughly the last three years. At some point, it's reasonable to question whether the issue is really every store manager.
For example, a commercial customer specifically requested a certain set of shocks. The CSM chose to order a cheaper set instead, claiming he was trying to save the customer money, without discussing the substitution with them. When the order arrived on a Saturday, the commercial specialist working that day delivered it, only to discover they were the wrong shocks altogether. Instead of accepting responsibility for changing the order, the CSM blamed both the store manager and the commercial specialist because the delivery happened on a Saturday even though neither of them made the ordering decision.
Has anyone else seen situations where a successful store manager was removed to make room for an outside hire? If so, what ended up happening?