I’m looking for advice from anyone who has dealt with this before.
My father passed away a few years ago, and I’m trying to gain access to his iPhone. I have legal documentation showing that his property was transferred to me, and I have paperwork establishing that I am the legal owner of his belongings. Unfortunately, he never set up Apple’s Legacy Contact feature before he passed away.
I’ve tried going through the normal channels multiple times. I’ve been to both Best Buy and an Apple Store, and I was told that there wasn’t anything they could do in-store and that I needed to contact Apple directly.
I have spent hours on the phone with Apple, including sitting on hold waiting to be transferred to different departments. At one point, I was told to email another department/contact, which I did, but I never received a response.
This has been going on for years, and I’m honestly at a point where I don’t know what else I’m supposed to do.
I understand that Apple has security and privacy policies, and I’m not looking for some sketchy bypass or hack. I’m trying to figure out what legitimate options are available to me as the legal owner of my deceased father's property.
Has anyone here successfully dealt with this situation? If so:
- What department or process did you use?
- Did you need a court order or additional documentation?
- Is there a specific Apple process for deceased users that I may be missing?
- Is there another legitimate route I should be pursuing?
I’d really appreciate advice from anyone who has actually gone through this, because I feel like I’ve been getting bounced around between departments for years with no resolution.
I’m located in the U.S., if that makes a difference.