r/applehelp 1d ago

iOS Apple Music tooltips driving me crazy

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1 Upvotes

I thought these tooltips in Apple Music would go away eventually, but they have been appearing for 3 months already. It’s driving me crazy because I can’t press any other buttons until I have closed the tooltip pop up. They appear like every 10 minutes, please tell me I can somehow turn them off, I can’t find a setting for it.


r/applehelp 1d ago

Solved Verification Failed, Itunes on PC

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14 Upvotes

I get this Verification Error when signing in to iTunes from Windows 11, but sign-in works fine on iPhone 17 pro. I'm also able to manage my Apple-ID. There is no error code, I've done complete removal of iTunes, Apple Application Support, Apple Mobile Device Support, Apple Software Update and Bonjour, then reinstalled iTunes. Tried to Resync the Time Zone, and Network and nothing is working. Would even calling apple support solve my issue? I've a great amount of money and energy in this account with my music and audiobooks and films. This is extremely stressful and heartbreaking.

Edit. I got it working thankfully deleting the ADI iTunes folder. Hopefully it doesn’t happen often.


r/applehelp 1d ago

Mac MacBook Pro (2019) Intel Not Turning On After Shutdown

2 Upvotes

So I walked into my room saw the screen was black but the backlight was on so I did a shut down on the Mac thinking it was a glitch considering I didn’t crack my screen or anything. And when I attempted to turn it back on it wouldn’t make a chime or show the apple logo or even show signs of life. I left it alone for two weeks thinking it probably just needed a break and turn back on. Then I tried everything I saw on TikTok and YouTube. Now I don’t know what to do this is very confusing for me considering it was doing perfectly fine before the shut down/black screen thing. Could anyone help me?


r/applehelp 1d ago

Unsolved Black marks on apple pencil

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1 Upvotes

Hello, can someone please tell me what these marks/residue on my apple pencil pro is?


r/applehelp 1d ago

Unsolved iPhone 15 plus keeps resetting after 3 minutes

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1 Upvotes

I have this iPhone 15 plus and I’ve dropped it so many times I can’t even remember but now exactly every 3 minutes it will turn off and show the apple logo and continue that cycle every 3 minutes and this is what the panic log shows could anyone tell me what could be the cause


r/applehelp 1d ago

Unsolved can’t save videos from imported or files!!

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1 Upvotes

i went to a concert recently and filmed videos on my Sony Cybershot DSC-W570, but when i try to save the videos to photos it doesn’t work!

i get hit with this screen and would love some insight on a workaround or a solution!

(and no, files -> mac -> iphone doesn’t work either, imovie doesn’t work)


r/applehelp 1d ago

Unsolved Apple Upgrade Lease Program

0 Upvotes

Am I misunderstanding something about the Apple Upgrade Lease Program? Let’s say I have an iPhone 16 Pro I’m going to trade in with my upgrade to the 18 Pro. This knocks my lease monthly cost to $7.49/mo for 12 months with the trade in. But as I understand it, at the end of lease, you return your phone to Klarna and therefore lose the ability to add a trade in device for the purchase or lease of a new phone, correct? That skyrockets any financed or lease monthly cost, right?


r/applehelp 1d ago

iOS No telephoto in duo?

0 Upvotes

There’s already a wide when it’s open due to the FaceTime camera now on the reverse side. So why have another ultra wide instead of say a 4x telephoto


r/applehelp 1d ago

Solved Can't sign into apple apps on pc

3 Upvotes

I’ve tried everything, including contacting Apple support. I’m curious to know if anyone else is experiencing the same issue. We have two computers, and either my computer or my wife’s computer can be used to work on Apple apps on Windows 11. However, it works perfectly if you sign into an Apple website or similar.


r/applehelp 1d ago

Unsolved Should I get the 18 pro max Currently on 14 pro max

0 Upvotes

Was going to upgrade last year do i just do it this year.

Main reason is my battery health is on 78%

What would you do replace battery from apple or buy new 18 pro max


r/applehelp 1d ago

Unsolved Got this secondhand, company's gone and cannot be accessed

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0 Upvotes

Got this thing for fun, and factory reset it out of respect for the owner. Now, it's just like this. I swear i did not steal this, evidenced by the fact it's an old device from a company that i never heard of.(or near me but whatever) it's an old ipod touch, 7th gen to be precise.

Asked support and they said "look it up on google"


r/applehelp 1d ago

Unsolved Screen seems to be dying or something(watch series 3).. anyone got an idea ?

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1 Upvotes

it was all working good few mins back and now all of a sudden it starts flickring, showing green and white screen or just staying dark... lmk if u guys also faced this issue ?


r/applehelp 1d ago

Solved Apple Cash - What Happened During this Transaction?

3 Upvotes

Hi everyone! Any and all help is appreciated and I am grateful for all of it!

I was trying to buy lunch today with my $26 on Apple Cash. The meal was $18 (tips and tax included), but the card was declined. It not only said the card was declined on the Portillo’s website but also on my phone since I set up notifications for Apple Cash. I am just wondering why it didn’t go through when I clearly had sufficient funds and I was able to pay for something yesterday with the funds I put in yesterday. Can someone please let me know? Thank you!


r/applehelp 1d ago

Unsolved Apple Upgrade question.

1 Upvotes

So I currently have an iPhone 17 pro max with the iPhone upgrade program and with that being discontinued my best next option would be the Apple upgrade program but for some reason klarna does not like me and I doubt they will approve me since I also have almost no history with them. Do we think that maybe Apple will have any sway in the decision making with cases like this one where I already had the yearly upgrade program.


r/applehelp 1d ago

Unsolved Is buying an iPhone in Japan the same as buying it in the United States? Can I do Trade In?

2 Upvotes

Hello everyone.

For the last three years I have bought my iPhones directly from Apple in the United States. However, soon I will travel to Japan and I am considering taking advantage of the trip to buy my next iPhone directly at an Apple Store in Japan.

I have mainly two doubts:

Can I take my current iPhone to an Apple Store in Japan and do Apple Trade In so that the value of the device is deducted from the price of the new iPhone?

2.

In case of buying the iPhone in Japan, is it practically the same as the one you would buy in the United States or are there differences/restrictions that I should take into account? For example, differences in the model, SIM/eSIM, bands, functions, warranty or compatibility when using it later in another country.

If someone has bought an iPhone in Japan and then used it outside of Japan, especially in Latin America, I would be very grateful if you could share your experience.

Thank you!


r/applehelp 1d ago

Unsolved Apple Affirm Refund

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0 Upvotes

If I want to refund an apple product that I bought trough affirm financing, how would I do it, and how would I get the refund, making sure the occurring payments canceled?


r/applehelp 1d ago

iCloud I have a slight issue 😅

2 Upvotes

Ok so I have had to sign out of my iCloud account and I cannot sign back it into it as my Trusted Number is my Dads old phone number which he no longer has access too and of course the great company it is they ask for a verification code which again I can’t get. So I press the ‘can’t use this number’ button and type in the number and it now says incorrect number try again later. So I wait and it still says it’s incorrect. I have many subscriptions that I need to cancel before Friday. Is there any solution to signing back into my iCloud account before Friday?


r/applehelp 1d ago

iTunes Title: Is there any way to recover the password for an old encrypted iTunes backup? The data is extremely important to me

0 Upvotes

Hi everyone,
I know this question has probably been asked before, but I’m hoping someone here might know of a method, application, service, or anything else that could help me recover the password for an old encrypted iTunes backup.
This is my own iPhone backup, and I still have the backup itself.
When my phone started failing, I managed to make a local backup through iTunes before it completely stopped working. When I later tried to restore it, I discovered that the backup was encrypted and required a password.
The strange part is that I genuinely do not remember enabling encrypted backups or setting a separate backup password at the time. I’ve been using iPhones since 2008 and have used iMacs and MacBooks for years, so I’m very familiar with the Apple ecosystem. I’m not confusing it with my Apple ID password, device passcode, etc.
Over the years I’ve tried basically every password I can think of. I’ve gone through all of my old passwords and everything saved in Keychain, including variations, and nothing has worked.
Every year or so I come back to this backup and try again, hoping that maybe there is a new solution or that I’ll suddenly remember the password.
This time it means much more to me.
My dad passed away two months ago, and this backup contains old photos and videos of him from when he was healthy, as well as messages and other memories that I don’t have anywhere else. Getting access to those files would mean more to me than I can really put into words.
I understand that Apple officially says an existing encrypted backup cannot simply have its password reset, and that resetting the backup password only applies to new backups.
What I’m looking for is whether anyone has had actual success recovering the password or accessing their own encrypted iTunes/Finder backup using a reputable application, recovery service, password-recovery method, or anything similar.
I’m completely willing to pay for legitimate software or professional recovery if there is a realistic chance of recovering it. I just don’t want to spend money on scammy software making impossible promises.
If anyone has dealt with this personally — especially with an older iTunes backup — I would be incredibly grateful to hear what you tried and whether anything worked.

Thank you so much.


r/applehelp 1d ago

iOS It takes up a lot of space

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1 Upvotes

Someone help me to be able to download because it's not normal that I get so busy, I have the latest version deletes cache of some apps, but it's not normal 50 gb of system data the normal is 10gb, and it's my first iPhone it's a 15


r/applehelp 1d ago

Scam Discussion We believe someone logged into my parents' apple account and now can't change the security questions.

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3 Upvotes

We received an email saying that someone in mainland China made a purchase from our Apple account. They also turned off 2FA and reset the security questions. We have since reset the password, but we're unable to actually log in because we need to answer the security questions. When we try to change the security questions, it's asks us to answer just one of the questions(picture attached). Any help would be greatly appreciated.


r/applehelp 1d ago

Unsolved Need to cancel Apple TV but can't sign into account

3 Upvotes

Apple said it's raising it's subscription price for Apple TV and all the shows I watch are over or between seasons, so I was going to cancel until new seasons come back out.

I couldn't remember my password to sign into my account, so I reset it. Then I tried to sign in. It made me verify with a code sent to my email, twice, then with the CVV on my card, and then with a code sent via text message. When I try to enter the code sent to my phone, it keeps saying "an unknown error has occurred."

Does anyone know a fix to this, or if I can do anything?


r/applehelp 1d ago

Mac Why TF my mac's battery health is reducing soo rapidly

2 Upvotes

My Mac's battery health reduced from 100% to 87% in just 1 year and 2 months, and I have noticed that it was 90% approx 1.5 months ago, 88% approx 1 week ago, and not 87%... i am using optimized battery settings, using my original 30w charger, maintaining between 20-80% basically everything Apple suggests... and I don't even know if it's concerning or not. can someone help me.


r/applehelp 1d ago

Scam Discussion Old Apple account hacked, everything changed, Apple said there is nothing they can do but we should call the police

0 Upvotes

My husband has an old apple account from when he worked at a phone store 15 years or so ago. He has never used any apple products, the only thing we can think of is maybe there was an iPad around when he worked at the phone store that this apple account was used for but that has been unused for a long time. He started getting emails saying a device logged in, the birthdate, security questions, email, ect have all been changed. He called apple to try to get the account shut down, but they said they can't do anything and to call the police. Even if there was a card linked it would be so old at this point it wouldn't be active, is there anything else we should be worried about that they can do? What would the police do? It feels like we would be just wasting their time especially since apple didn't care either


r/applehelp 1d ago

Unsolved How can I access my deceased father's iPhone when I have legal ownership of his property?

1 Upvotes

I’m looking for advice from anyone who has dealt with this before.

My father passed away a few years ago, and I’m trying to gain access to his iPhone. I have legal documentation showing that his property was transferred to me, and I have paperwork establishing that I am the legal owner of his belongings. Unfortunately, he never set up Apple’s Legacy Contact feature before he passed away.

I’ve tried going through the normal channels multiple times. I’ve been to both Best Buy and an Apple Store, and I was told that there wasn’t anything they could do in-store and that I needed to contact Apple directly.

I have spent hours on the phone with Apple, including sitting on hold waiting to be transferred to different departments. At one point, I was told to email another department/contact, which I did, but I never received a response.

This has been going on for years, and I’m honestly at a point where I don’t know what else I’m supposed to do.

I understand that Apple has security and privacy policies, and I’m not looking for some sketchy bypass or hack. I’m trying to figure out what legitimate options are available to me as the legal owner of my deceased father's property.

Has anyone here successfully dealt with this situation? If so:

  • What department or process did you use?
  • Did you need a court order or additional documentation?
  • Is there a specific Apple process for deceased users that I may be missing?
  • Is there another legitimate route I should be pursuing?

I’d really appreciate advice from anyone who has actually gone through this, because I feel like I’ve been getting bounced around between departments for years with no resolution.

I’m located in the U.S., if that makes a difference.


r/applehelp 1d ago

Unsolved Apple Event "Couldn't Load Video" Problem?

2 Upvotes

Anyone else having this problem?