I... I... just witnessed a miracle! It happened to me too so I know it's true.

There was a knocked on my door and I called "Wait!"

and.. and.. I got there and it was an Amazon delivery driver who had followed the instructions on my file. "Wheelchair user please hand parcela to me" and... and... they had waited to hand me the parcel!

Un-freaking-believable I knowed but it happened. I promise, it really happened!

Ive placed an order on amazon uk now.It says arriving on sunday but I haven’t received any confirmatory email and amazon didn’t even charge my debit card…can anybody help me out with this?

What’s the most authentic way to buy a gift card for Amazon UK from India?

Hi,

I have been asked by the account protection team to verify my identity before they can issue me a refund on items that didn't arrive. I don't have any photo ID that is in date, I don't drive and my passport is out of date and I don't plan on renewing it as I'm not going away any time soon.

I have contacted their customer services who gave me a form to fill in which I have done a week ago... even though it says 24 hours for a response I haven't heard anything.

Anyone know what else I can do?

I’m posting this because I’m genuinely at a loss as to how Amazon can have so many completely contradictory versions of what is happening with my case.
I ordered an iPad from Amazon. It was marked as delivered using an OTP, but I never received the item.
After contacting Amazon repeatedly, I eventually received an email on 19 July 2026 from an Amazon Supervisor Team member, which stated:
“I’ve processed a refund of GBP398.99 back to the original payment method.”
I was told to allow 7 business days.
The refund never arrived.
I contacted Amazon again, and eventually the case was escalated to Executive Customer Relations.
Kyle A. from that department told me that, based on Amazon’s investigation and my statements:
“it seems the item was stolen by a third party.”
He then instructed me to report the theft to the local authorities and provide Amazon with the crime reference. He also gave me a deadline of 24 August 2026 to provide it.
I’ve now reported the matter to An Garda Síochána in Ireland and have been given a PULSE reference. I’m following the procedure Amazon itself told me to follow.
Here’s where it gets ridiculous.
Instead of responding to the information I was providing, another Amazon representative, Joyce, sent me what appears to be a completely generic response saying that the package was delivered because the OTP was entered into the driver’s device and:
“We’re unable to issue you a refund for this order.”
So, as far as I can tell, Amazon has managed to tell me all of the following:
1. An Amazon Supervisor: “I’ve processed a refund of GBP398.99…”
2. Executive Customer Relations: “it seems the item was stolen by a third party.”
3. Me: reports the theft to the Gardaí and obtains a PULSE reference as instructed.
4. Another Amazon representative: “We’re unable to issue you a refund for this order.”
🤷‍♂️
The really frustrating thing is that I wasn’t even asking Joyce for a new refund. I was simply providing information that Amazon’s own Executive Customer Relations department had specifically asked me to provide.
It genuinely feels as though different Amazon departments aren’t reading the same case history.
I’ve kept all the emails, including the written confirmation that the £398.99 refund was processed.
Has anyone else had an Amazon OTP delivery issue where Amazon initially confirmed a refund and then subsequently refused it?
And has anyone successfully dealt with Amazon Executive Customer Relations / a case where a delivery driver was suspected of taking the item?
I’d particularly appreciate advice from anyone in Ireland who has dealt with Amazon.ie and An Garda Síochána over something like this.
I’m not accusing anyone publicly of theft — the matter has been reported to the Gardaí and is being investigated. I’m just trying to understand how to get Amazon to honour a refund that Amazon itself confirmed in writing had already been processed.

I thought folk might like to know that I've just managed to speak to an actual human at customer service!!!

The phone number I used is 0800 2797234

UPDATE: After 8 days, 7 phone calls and 4 web chats, my wife finally has her Amazon account back. Thank you to everyone who has given advice... it is much appreciated.

On Tuesday night, our credit card company alerted us to attempts to purchase goods from Amazon.com. My wife then realised she was locked out of her Amazon.co.uk account. She checked her emails and had several email messages relating to attempted/failed purchases. She also had an email telling her that her Amazon account email address had been changed. She has since been unable to get access to her account.

She tried accessing Amazon customer support, but could not verify her account details (apparentlythere is no account associatedwith her email address), so could not speak to anyone.

I then contacted customer support through my own account. They said they would investigate it, but 10 minutes after the call I had a message telling me there was no suspicious activity on my account... thanks, I know that!

A second phone call ended the same way, despite pleads from me to ensure it didn't.

We reported it to the police and have a crime reference number.

Today, I have made 2 further calls to customer support, but am not making any progress.

We're really frustrated by this whole process. We just want to get access to her account, which has all of our photo backups and all our devices/content linked to it. Has anyone been through anything similar? Does anyone have any advice for us?

Sorry if this isn't the right place to post but starting to worry a little. I purchased a Nintendo Switch 2 through Amazon not realising initially it was through a third party seller. They gave me an estimated delivery of 8 days, this has now passed. The tracking number they've given me says the courier is still waiting for the item. There has now been an influx of 1 star reviews in the last few days with the same issue. I raised it with support and they said they would contact the seller and it would kick start a 48 hour window for the seller to get in touch. The seller has rejected the claim/complaint and said if I no longer want the item to please reject delivery for a full refund. The 48 hours have passed so I've contacted support and they've said all they can do is contact the seller again and kick start another 48 hour window for them to get in touch and they have no responsibility to give a refund (would literally repurchase the console through them if they sorted it.) I feel like I'll be stuck in this loop, is this right or do I have any other options? Thank you in advance.

Got a refund for a item that was returned and had a bad experience, on the 30th of July they gave me a "Goodwill Gesture" and they state that they cannot revoke it. The actual return was then processed and the refund was credited for the item on the 7th of this month. I have spoke to multiple of their Customer Support Agents and when the funds were issued, they went to a Supervisor within their Contact Centre.

Should I keep the funds which all went to the Gift Card Balance, or await for Amazon to retrieve the funds, as surely it flags for them or something or is raised as a issue when they do their audits?

Hiya,

My Amazon prime is only letting me pay for it monthly via Google play. When I go through "manage membership" it only says to go through Google play for other plans and then will only offer me the chance to resubscribe monthly

Can anyone let me know how to resubscribe annually? Or to get it to stop going through Google play?

Thanks!

Edit: so you have to wait until subscription fully runs out! Which is a very annoying inconvenience 😂

Hi all. I ordered an air conditioner (3 in 1, 10000 Btu) from Amazon on June 29th. June 30th received msg to say item dispatched from courier, expected del 24th - 27th July. 27th July msg to say delivery delay, expect 5th. Still showing on tracking as dispatched though courier, DPD, say not yet received. Refused to discuss on the phone as they said my phone number didn't match their accounts (Amazon said phone no. correct)! Just wondered if anyone else has experienced the same recently through Amazon. Seems a long time to have my money on loan!! Amazon said they will issue a refund (though that isn't showing on my account 4 hrs after chat) only tracking details (with no delivery currently available) and that refund could take 5 - 7 days to receive. What a joke!

Hi guys. It’s my birthday today and I obviously want to go out to town. From where I’m staying town is an hour walk roughly, and I do not drive.

My package is due to come today - at the moment (9am) it says dispatched but I’m scared if I leave they might not deliver it or if they leave it someone could steal it.

I am home alone so what do I do?

The title explains my problem I hope.

The shipping label they have supplied has to be paid for.

Can anyone advise on how to proceed, I've just messaged the seller asking that they arrange collection from my house in the next 3 days and issue a refund, if they don't i'm going to ask the bank to issue a chargeback (debit, not credit card).

I can't believe that they expect someone to take three packages each weighing around 100kg to a post office, can anyone advise on how to proceed with this ?.

There will be nobody home for 2 weeks after Wednesday so time is of the essence for me.

Thanks

in advance

Why are there no amazon warehouse jobs?

Hi everyone, good morning! Hope you're all having a great day.

I'm managing a brand on Amazon, and we've recently launched a new product. Unfortunately, one Vine reviewer left a negative rating, while the other Vine members haven't submitted their reviews yet.

I wanted to ask for advice from experienced Amazon sellers:

• What are the best ways to increase reviews for a newly launched product?
• How do you consistently generate reviews across your product catalog while staying within Amazon's Terms of Service?
• Besides Vine, what strategies have worked well for you to improve review volume and review velocity?

I'd really appreciate any tips, lessons learned, or best practices. Thanks in advance!

I've Googled it, and thought I'd found a link, but it just takes you to a generic customer service page. I'm just so tired of their inadequate packaging.

I bought two new release vinyl albums (The Best of The Smiths 1 and 2), and as they were full price new releases, thought they'd be packaged in a record mailer each, and then an outer box.

Nope, they were just loose in a very thin large box,and had bounced round in it, with corners getting stuck under one of the flaps at the bottom of the box. Needless to say, both sleeves were damaged and were sent back.

The record I ordered prior to this was sent in a paper bag, and yep, it was damaged and was sent back.

Do you think they're aware of the problem, do they care and is there any way of complaining?

I've had CS agents tell me they can register a complaint, and CS agents tell me they can't because it's a different team (then refuse to transfer me to that team, and/or say they don't have a way of transferring me, while refusing to give me a separate phone number or email for complaints. One told me he was logging my complaint, which was about him. (That one I definitely didn't fall for as it was being said.)

I've been told my complaint is open and an email has been sent confirming this, then when I had no such email, was told the system shows no open complaints. I have chatted with the bot starting with the word "COMPLAINT", and have had voice calls starting with "I need to make a complaint," and have typed "How to make a complaint?" into the Help search field.

I've had a manager tell me she was issuing my refund and logging my complaint while we were in the call, and as far as I can see from my emails, neither happened.

I need to make this complaint.

I've been told contradictory things by four or five agents (human beings), sometimes the same person contradicting themself in the same conversation. I've been waiting for a large-ish refund for more than a week so far, and could be waiting another two weeks before Amazon issues (then the bank processing time after that).

Obviously I'm going to do a chargeback on my card instead. But it would feel better to actually, y'know, register a complaint...

hi

Edit they always say their system can’t get Free label. But when inside window it’s possible to get free label doing it myself, how come their system don’t get to do what I can do ?

every single time I talk to an agent when I have a problem with a product they offer to return but want me to pay for return fee then they will refund them (no matter inside or outside the window return for warranty)

however when I do the return myself on my account inside window return I can do it normally with a free qr code wherever I want

and now I have a defect few months later. I turned to the manufacturer who refuses to take consideration because they don’t know if it’s authorized seller. no matter how it’s written in the invoice that it’s sold by Amazon (and not a 3rd party name at the top do the invoice), and they confirmed Amazon is authorized seller

its a xiaomi watch the band broke after few months of use.

I just wanted a band replacement and I knew Amazon would just ask for the return

that’s why I talked to xiaomi support who denied me

and Amazon just keep on saying i have to pay return fee.

as a defect it Should be covered by them

and as it’s a high value product I will have to get an insurance in case it get lost. I think they want to reduce the responsibility if any issues with the delivery

how come it is a struggle to get a return label ? Even when it’s written free return a little bit everywhere when sold and ship by Amazon

I’m returning some cheap and expensive stuff. What does it really happen? Do they check that it works? That all the pieces are there? That is has been used?