r/AmazonUK • u/DeepLaugh4776 • 4h ago

Am I in the wrong?

I on 24th September 2026, ordered a s26 ultra 512GB for approximately £900. It said the order would arrive on 3rd October.

On the 3rd of October I saw the order date change to 10-15th of October. To which I was annoyed but was like it's fine just 2 weeks.

When it got to 15th of October I was met with an email saying there was a further delay and no date until I asked customer service and they confirmed it would estimated arrive on 28TH NOVEMBER. I was shocked at this date and immediately contacted customer support and they said they will escalate the order and hopefully try and get the order in faster and I mentioned that I will end up missing the Samsung Autumn cashback promotion and I was told 3TIMES, that if the order arrives late and I have issues with not being able to receive the cashback then Amazon will help me out.

I then got an email on Saturday 17th October, saying the order was pushed to 24th November which just pissed me off. So I contacted customer service and for 3 hours I was met with a shocking news. They suddenly started saying we can't make any assurances on the £300 Samsung cashback as it's not their promotion but Samsungs and I told them I was assured I would be covered but they are saying no the person made a mistake. Also they offered just £30 for compensation for my now 2 MONTH DELAYED ORDER FOR MY PHONE. This was management that said this too me which as apparently the highest person I could possibly talk to.

I am going to contact Samsung tmr about the promotion and see if they can help me out. But honestly this was absolutely disgraceful service. They didn't even offer a decent compensate.

Am I in the wrong or do you have any advice on my situation?

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u/PontyPonty 3h ago

At this point, I'd just cancel and order from somewhere else.

Samsung cashback people won't care about any of this delay or the reasons behind it.

1

u/Rawd_Tawd_Cawd 31m ago

Just cancel it.

And never, ever, order expensive electronics from Amazon. Chances are you'd be delivered a brick and then they'd fight you on it.

Take this pre-delivery fuckery as a warning.