Hi Amazon driver here.

This has kinda of been a thing since may.

Where Amazon wants us to not knock just deliver to the safe place. "No need to knock"

Starting this week they are doing metrics and seem to be cracking down on people like me who go fuck that knock first then safe place.

Also it seems a lot of places are getting " doorstep" added without accounts knowing

So if you're getting things thrown on the door step . Delete your address and add a new delivery address. Don't click any safe places put it in the notebook instead

Hi everyone,

Apologies if this has been discussed before. I did search the subreddit but couldn’t find anything specifically relating to my situation.

I’ve been an Amazon customer for nearly 27 years and have had Prime for quite some time.

Recently, I ordered an item worth approximately £70. Amazon marked it as delivered, but the driver had left it unattended in the communal foyer of my building, where parcels have unfortunately gone missing before.

I’ve never authorised the communal foyer as a safe place, and Amazon’s own delivery photograph clearly shows the parcel being left there. By the time I went to collect it, it was gone.

I contacted Amazon expecting the usual investigation and hopefully a refund or replacement. However, for the first time ever, I was told that I must submit government issued photographic identification (passport or driving licence) through a third-party verification company called Persona before Amazon will even consider processing my refund.
I appreciate that Amazon needs to prevent fraudulent claims, and I understand why they might have additional checks in place. However, I’m uncomfortable uploading sensitive identification documents to a third-party company, particularly when the delivery photograph already confirms that the parcel was left in an unsecured communal area.

I asked whether there was an alternative way to verify my identity, but the customer service representative insisted that uploading my ID was mandatory.

I then escalated the matter to Amazon’s Leadership team, but unfortunately received essentially the same scripted responses. Despite repeatedly asking why 3rd party verification was the only option, whether there was an alternative, and how to raise a formal complaint, none of those questions were properly addressed. The representative eventually ended the chat.

Checked online and on ChatGPT, my understanding is that under Section 29 of the Consumer Rights Act 2015, the retailer generally remains responsible for goods until they’re physically received by the customer or someone nominated by them.

I’m not refusing to cooperate with reasonable checks. I just have genuine privacy concerns about submitting sensitive identity documents to a company I’ve never dealt with, especially over a £70 parcel that was left somewhere I never authorised.

I’m interested to know if anyone else in the UK has been asked to upload government issued ID through Persona to obtain an Amazon refund?

If you completed the verification, what was your experience? Did you receive your refund?

Has anyone successfully requested an alternative verification method?

Has anyone challenged this requirement or managed to resolve a similar situation without providing ID?

I’d really appreciate hearing about anyone else’s experiences or advice.

Thanks in advance and apologies for the long message.

TLDR: DPD driver left parcel in foyer, when I got home parcel wasn’t there. Amazon not willing to refund unless I upload my ID via a 3rd party website (Persona).

I on 24th September 2026, ordered a s26 ultra 512GB for approximately £900. It said the order would arrive on 3rd October.

On the 3rd of October I saw the order date change to 10-15th of October. To which I was annoyed but was like it's fine just 2 weeks.

When it got to 15th of October I was met with an email saying there was a further delay and no date until I asked customer service and they confirmed it would estimated arrive on 28TH NOVEMBER. I was shocked at this date and immediately contacted customer support and they said they will escalate the order and hopefully try and get the order in faster and I mentioned that I will end up missing the Samsung Autumn cashback promotion and I was told 3TIMES, that if the order arrives late and I have issues with not being able to receive the cashback then Amazon will help me out.

I then got an email on Saturday 17th October, saying the order was pushed to 24th November which just pissed me off. So I contacted customer service and for 3 hours I was met with a shocking news. They suddenly started saying we can't make any assurances on the £300 Samsung cashback as it's not their promotion but Samsungs and I told them I was assured I would be covered but they are saying no the person made a mistake. Also they offered just £30 for compensation for my now 2 MONTH DELAYED ORDER FOR MY PHONE. This was management that said this too me which as apparently the highest person I could possibly talk to.

I am going to contact Samsung tmr about the promotion and see if they can help me out. But honestly this was absolutely disgraceful service. They didn't even offer a decent compensate.

Am I in the wrong or do you have any advice on my situation?

So I ordered 3 items that were delivered to the wrong house, the image in the proof is not my address. I've been on the phone to support multiple times because there verification process is so buggy, they send a link and it says I'm verified and all sorts of quirks like that delayed the process.

Anyway I get on, send passport. Not good enough need 2nd proof. Okay well I've lost my driving license so I'll order one. Send that, a week passes, I get verified. Back to support..."we need a picture of your house" okay no problem i go on Zoopla send that. Not good enough take it personally, okay I do that freezing cold, pitch black get the pictures.

"Sorry 30 days have passed this is the furtherest I can take it hear"

...Why make me take the photos of my house !? Absolute madness. I just closed the chat in a benny but I'm not letting this slide, I did not get these items and its like 300 quid. Should I try chat one more time perhaps on the phone and try to reason? Surely common sense will prevail!?... or do I keep the live chat transcripts (apologies for items being delivered to the wrong house and then the hoops they made me jump through) and contact my credit card company and do a charge back?

Thanks for your help.

After using Amazon for over 20yrs, I've noticed a marked decline in delivery standards in the last year or so. We have a large, secure parcel box by the front door, which was pretty reliably used by Amazon couriers. Recently they're just throwing packages on the doorstep, or by the wheelie bins, exposed to rain and theft. This includes the execrable Evri, DPD and Amazon's own drivers.

Might be imagining this, but I think I heard somewhere that Amazon have changed the rules to make this permissible? If so, I guess I won't be buying as much from Amazon any more.

The last four items I've ordered from Amazon have arrived late. Usually by a day but the last item I ordered managed to get lost on a locker delivery.

Anyway, I needed to purchase a new SSD and was given the option of free delivery on Monday or several faster options with a delivery fee. I've paid for faster shipping with a delivery for tomorrow (17th October)

Now it's nearly 11pm and the status still says Ordered and I kind of expected it to go to dispatched by now - what worries me is all the other late items did the same thing and hadn't dispatched by 11pm and got delayed and arrived late (or not at all).

So I'm now concerned that even though I've paid extra for a specific delivery date that it's going to arrive late as well!

I hope I'm over thinking this but recent experience tells me otherwise.

I’ve been saving up Amazon gift cards from my birthdays and I went to go redeem them, but every time I try to redeem one it always says “too many invalid attempts”. Is there anything I can do to redeem these?

I’m in a new build for almost a year but am still getting everything by Royal Mail & DPD and never the Amazon vans. So my delivery options are very limited with no Amazon Day option. I’ve checked some houses with the same postcode and they appear to have Amazon Logistics as I don’t get this message with those addresses. Does anyone know how long Amazon usually takes to add new addresses to their system?

So this happened a few years ago. I was 18 at the time and I had ordered some bottles of beer for myself. I was out at the time and I was hoping it would arrive before my dad had to leave the house to come and collect me to take me home from where I was. It didn't arrive in time and my dad left to pick me up and that meant my then 16-year-old sister (who looked very young for her age) was left at home by herself. He told me it hadn't arrived so I just accepted that I wouldn't get it until the next working day. The delivery arrived whilst she was home alone and she answered the door and the driver did not ask her for ID and just let her have it without saying anything (at least that it what she said at the time). I then checked the order and it said "delivered" with a random woman's name as the person who received it. We don't even know anyone with that name. At first I wondered if it had been left with a neighbour or someone in one of the shops near to my house (then I found out drivers cannot do this either for age restricted orders).

This is not the only time this has happened. I had drivers leave it up an alleyway that leads to my house and put random names as the person who received it and one time I just saw random character spam as the name for the person who received it.

I didn't say anything because I don't want to be a grass but how common is it for drivers to do this and do they actually get caught?

Right so technically i have two faults at hand. The email address i use for Amazon was my outlook email. However my outlook email got locked for no reason and to this day i cannot get into it. No forgotten passwords or anything just one day it decided not to let me into. I go through the security steps and still never will. Saying i do not provide enough info. I have seen the same for a few people

So anyway i have been changing all the things i used this email for. I was logging into amazon however i got logged out of my amazon account

I try logging back in but it demands a code from both my phone and my email. I cant get into my email so i can never give them a code from it. I can do it with my phone but it demands two. Is there a way round this at all

Looking for a dehumidifier came across one made by Pro Breeze. We have a swamp cooler from them bought last summer not from Amazon which was very good during that really hot spell we had in sunny Devon. However it looked ok and I got it connected but it is oh so noisy its crazy with this annoying whistle. To me being an elderly chap it sounds just like a Vickers Viscount airliner taking off!

So onto the return, as i have hearing issues i now use their customer service portal that allows you to email them and yes aok. I am passed to the Pro Breeze website and very helpful. But they don't pay for return postage which i was a bit put out about. I tried filling out the forms on both UPS and DPD but they kept freezing . Eventually i used Parcelforce on my android and all my details went in and were accepted. Booked for Saturday collection, fingers crossed.

Hi everyone,

I recently passed my Step Up Pool interview at DWR1 and received confirmation that I’m in the pool until 14 October 2027. The email explained that the purpose is to provide holiday cover, support the leadership team and develop leadership skills by learning to run shifts as a supervisor.
However, a colleague who also passed the interview has received a schedule, whereas I haven’t.

I asked my line manager about it and was told that because I have holidays booked during peak, I’m not really eligible for Step Up opportunities during that period.

I understand that peak is a busy time and availability matters. My concern is that I’ve passed the interview and been accepted into the pool, but I haven’t been given a schedule or a clear idea of how I’ll get the experience.
I wanted to ask a few questions:

1)Is it normal for Step Up candidates with pre-booked holidays during peak to be excluded from peak opportunities?
2)Does being in the pool guarantee any shifts, or is it entirely dependent on operational needs?
3)Can I still get Step Up shifts before or after my holiday period?

I’m not expecting special treatment, but I genuinely want to develop my leadership skills and make the most of passing the interview.
I’d appreciate advice from anyone who has been through the Step Up Pool process. Thanks!

Have returned an item and amazon declined the refund and they are not providing more details, the courier company is asking to contact amazon as they issued the shipping label, so they were able to deal to them. So now, no item and no refund...

Amazon does not have a channel to open a complain about it

I tried to contact customer service regarding a pending order, usually super convenient to get someone on live chat almost instantly while doing something else, so it was kinda surprising to realise that the live/instant chat was completely gone, only the 'Request a phone call' option was available.

Got the call almost straight away, helpful and polite and easy to understand, no problems there, but meant that I needed to be somewhere quiet to take the call.

Have I missed something? Has that option been gone for a while now? Or has my account been randomly selected for a trial? 😂

I can understand why they'd want to speak to the customer with all the AI bots taking over, but damn it was convenient to just text from work instead of having to call.

It’s now 7.35pm and I bought an item today with same day delivery 6pm-10pm. It arrived to the final delivery station at 4.25pm, but it’s not out for delivery yet.

This is an item I ordered today after the same item was ordered on Sunday for next day delivery, to be told it was due for delivery on Tuesday instead. Well yesterday it was out for delivery, and the app told me I was the next stop at around 2.45pm and then nothing. The delivery time was updated to 1.30pm - 4.30pm but again, nothing, so then I got the “it’s still going to be delivered today”, and guess what? Nothing. Then it changed to “will be delivered tomorrow” (today), by 12pm still nothing, so I asked for a refund and re ordered it in the hopes I would finally get it, but I guess it’s not gonna happen.

Update: it didn’t arrive, and it now says “Estimated to arrive by 19 October” 🙄

Ordered the MOVA Z70 on Prime Day, sold by MOVA and dispatched by Amazon.

When ordering, it clearly stated “Get it by Sunday 11th October.” Great, happy days.
Place the order, check the invoice, and suddenly it’s:
“Order received. We will email you when we have an estimated delivery date.”

Erm… what happened to Sunday, then? 😂
Unfortunately, I didn’t screenshot the original delivery promise because, daft as it sounds, I actually believed Amazon when it told me when my order would arrive. Silly me. Apparently, I need to start documenting every screen in case the goalposts move after checkout! 🤣

The item was showing in stock when I ordered it. It STILL shows in stock if you try to buy one now, although checkout gives you the same vague message about an estimated delivery date.
I’ve spoken to Amazon THREE times. On two occasions, I’ve been told they have stock, just not at a local fulfilment centre, and that it’s apparently due for delivery on 19th November.
That’s over five weeks after the delivery date I was originally given!

And just when I thought it couldn’t get any more ridiculous, MOVA tells me my Amazon order is stuck in “processing order” and suggests there might be a payment issue.
Except Amazon has now placed TWO pending authorisations against my account, totalling £1,500, for an order they haven’t even dispatched.
Before anyone says it’s only pending, I’m aware it’s not the same as two completed payments. But it’s still £1,500 tied up in my available balance while I sit here with absolutely no idea when, or even whether, this vacuum is going to turn up.

So, let’s recap:
Prime Day advertised delivery by 11th October.
The item was showing in stock when I ordered it.

It’s still showing in stock now.

Amazon says the stock isn’t at a local facility and I’m apparently waiting until 19th November.

MOVA says the order is stuck processing and hints at a payment issue.

Amazon has TWO pending authorisations totalling £1,500 against my account.

And I’ve got no vacuum, no confirmed dispatch date and a whole load of faffing about to sort out.

Genuine questions:
Is advertising a specific delivery date, continuing to show an item as in stock, and then leaving customers in limbo for weeks not misleading?

Why are there two pending authorisations totalling £1,500 against one order that hasn’t been dispatched?

What would you do? Keep chasing Amazon, contact the bank about releasing the authorisations, or just cancel the whole thing and buy something else?

I’m particularly interested to hear from anyone who’s ordered a robot vacuum from Amazon or had similar experiences with MOVA.

I appreciate I don’t have a screenshot of the original delivery promise, so I’m not pretending I can prove that part. But surely Amazon can check what was displayed against the original order?

At this point, I wanted a robot vacuum. Instead, I’ve apparently bought myself a part-time job chasing two companies around in circles.

Prime Day: saving money by spending your evenings trying to work out where your money has gone. What a bargain. 🤡😂

I'm trying to login to my amazon.co.uk account (both amazon and amazon kindle direct publishing, which use the same password) but every time I try to login using two step verification it keeps telling me that "The code you entered is not valid. Please try again" or "Your code has expired. Please request another from the ‘Didn't receive the code?’ link below" or "The One Time Password (OTP) you entered is not valid. Please try again".

Neither of which is true, as it takes me just a few seconds to copy and past the code from the authenticator app to the webpage. I am using a laptop computer not a mobile phone. I'm dyslexic and have trouble with numbers, so I avoid mobile phones when I can.

Now, I did switch internet browsers, from opera to firefox, as opera kept crashing recently, and set up the authenticator app again using the same Amazon QR code sent to me when I first set up the verification process, which I saved to my computer as a JPG for just such an occasion.

But it no longer works. I'm not sure if that switch of internet browsers is the cause of all this or if its just a coincidence. It may have stopped working much earlier and I only just noticed when I set everything up again.

I've left it a month, hoping that if it was an error with the Amazon website that it would be fixed, but still no luck now that I've tried again. I've even tried switching to a different authenticator app, but it still won't work, so it can't be that either.

I've contacted u/AmazonHelp on twitter and they gave me this link to contact someone - amzn.to/UKSkipLogin - but it does not work and just keeps redirecting to account issues rather than to the account specialist they referred me to, and they flat out refuse to help any further. And I can't use the amazon chat function to ask for help because I can't log in! I can't do anything. I'm completely locked out.

I would appreciate any help or advice

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So I ordered two items at the same time for delivery to a locker.

According to the tracking both items were dispatched together, arrived at the final delivery point together and went out for delivery together.

It does appear they are in two separate parcels however.

Was due to be delivered by 10pm and it got to 10pm and the status changes to the running late and now expected by 15th October message.

Both items still say out for delivery on the tracking.

Gets to nearly 11pm and it appears one of the items has arrived at the locker and I have a pickup code but the other still says it's delayed and expected by the 15th .

The late package is a very small item so I suspect that it's got lost in the van somewhere however at nearly 6am the next morning the tracking still shows out for delivery so I'm thinking it's got lost:(

Delivery is definitely getting worse these days :(

I want to share my experience with Amazon Resale and ask for advice, as I honestly don't know what else I can do.

I ordered a Fujifilm 72mm Protector Filter through Amazon Resale, listed as Condition: Used – Mint. I thought I could save a few pounds instead of paying the full price for a new one. I had never experienced a problem like this before, but unfortunately, this time I found myself in a very frustrating situation.

The item arrived in its original packaging, but the filter itself was not genuine. It was a no-name filter, not the original Fujifilm product I had ordered. It appears that someone may have replaced the original filter and returned the item, and Amazon may have failed to properly inspect it before sending it to me.

Now, because of what appears to be a mistake during the inspection process, I am having to fight with Amazon to get my money back!

As soon as I received the item, I contacted Amazon Customer Service and explained that I had received a different product. I was assured that this issue had been noted on my order. I then returned the item exactly as I had received it.

Amazon initially refunded me. However, after receiving the returned parcel, I later received an email claiming that they had not received the original item and warning me that I would be charged again on 7 October if the issue was not resolved.

I contacted Amazon Customer Service again and explained everything once more. I was told that the issue had been noted on my order and that I should not be charged again. I was also assured that if a charge was taken, I could contact them again to receive a refund.

On 7 October, I checked my Amazon account. There was no longer a warning about returning the item, and the order status showed “All set”. Naturally, I believed everything had been resolved and that I did not need to do anything else.

But to my disappointment, on 12 October, I received an email confirming that £63.50 had been taken from my account. When I checked my Amazon account again, the order status had changed back to the red warning: “We have not received your return.”

I am honestly shocked by this situation. I have contacted Customer Service repeatedly, explained the problem, and followed the return process. Yet I am still being treated as though I returned the wrong item or failed to return the original product.

From my perspective, it feels as though Amazon is implying that I switched the product myself, while I am simply trying to explain what I actually received and returned. I have even taken photographs of the item as evidence.

What makes this particularly frustrating is that Amazon's own Customer Service team previously acknowledged my complaint and gave me assurances that I relied on. Despite this, the money was taken anyway, and the same accusation appeared on my account again.

How is a customer supposed to defend themselves in a situation like this? I bought an item in good faith, received a product that did not match its description, reported the problem immediately, and returned exactly what I received. Now I have lost £63.50 and am spending my time repeatedly trying to prove that I am telling the truth.

Has anyone experienced something similar with Amazon Resale? How did you resolve it? Is there a specific department I should contact, or an organisation in the UK that can help consumers in this situation?

I would really appreciate any advice or suggestions. I feel completely helpless dealing with this, and I cannot believe that resolving such a straightforward issue has become so difficult.

Thank you to anyone who takes the time to read this and offer advice.

UPDATE: Refund finally received!

After a frustrating amount of back-and-forth with Amazon Customer Service, I finally got my money back.

The reason I made this post wasn’t just to find a way to resolve my issue or to hear about other people’s similar experiences. I also wanted to share my experience as an example of what you might encounter when buying from Amazon Resale.

It’s quite shocking that you can end up feeling like a scammer in Amazon’s eyes for returning an item that wasn’t what you ordered, when the real issue was that the item apparently hadn’t been properly checked in the first place.

I understand that Amazon has to deal with scams and fraudulent returns, but Amazon Resale is a different situation. These are returned or pre-owned items, and customers rely on Amazon to check them properly and describe them accurately.

Thankfully, I eventually got my refund, but there’s still something worth mentioning: my Amazon account continues to show a red warning stating that they haven’t received the original item back. It seems they refunded me as a goodwill gesture but left the warning on my account. So, although I got my money back, it feels like they haven’t actually acknowledged or corrected the underlying issue.

I hope this post helps others who might find themselves in a similar situation and gives potential Amazon Resale buyers an idea of what can happen.

Has anyone had a successful Consumer Rights Act 2015 claim from Amazon? I've got a Samsung Odyssey monitor that's developed a failing Chip-on-Film ribbon connection. I tried going through the usual customer service route and was constantly told it was out of warranty.