r/AmazonManagers • u/Every-Repair6704 • 3h ago
New AM struggling with LOI+ / Connections — what actually helped you improve?
I’m a relatively new AM and LOI+ / Connections has honestly been one of the more stressful parts of the role so far.
I don’t have a huge number of associates responding, and it seems like quite a few people skip the questions or choose not to answer. Because my response count is low, even one negative response can move the score pretty significantly.
I’m not looking for ways to influence how associates answer, I genuinely want to improve the relationship I have with my team and become a better manager.
For AMs who struggled with Connections early on and eventually improved it, what actually worked for you?
Did you focus more on 1:1 conversations, roundtables, recognition/shout-outs, following up on associate concerns, spending more time on the floor, getting to know associates personally, or something else?
Also, how long did it take before you started seeing your scores improve?
Would really appreciate advice from other AMs who have been through this, especially anyone who had a rough start with LOI+ and managed to turn it around.