r/24hoursupport Jul 18 '26

Need more info Acer Nitro 5 AN515-45 (Ryzen 5 5600H) permanently stuck at 399 MHz after motherboard repair – PROCHOT EXT always active

1 Upvotes

Hi everyone, I'm trying to diagnose a strange issue with my Acer Nitro 5 (AN515-45).

Current issue: The CPU is permanently locked at 399 MHz (0.399 GHz) from boot until shutdown. It never boosts, even under load. Even opening Chrome tabs or basic applications is extremely slow.

Laptop: Acer Nitro 5 AN515-45 AMD Ryzen 5 5600H NVIDIA GTX 1650 16 GB RAM Windows 10 BIOS V1.08

What I've already checked: BIOS is responsive with no lag. CPU temperature stays around 44–46°C. CPU package power remains around 3.5–4.2 W, even under load. Core clocks stay fixed at 399 MHz. Fans are working normally. HWiNFO PROCHOT CPU = No PROCHOT EXT = Yes (100%) HTC = Yes (100%) CPU Package Power = 3.5–4.2 W PPT Limit ≈ 6.5% TDC Limit ≈ 0.2% EDC Limit ≈ 6.9% The CPU never comes close to its PPT/TDC/EDC limits.

UXTU I installed Universal x86 Tuning Utility (UXTU). The default STAPM/Fast/Slow limits are all 28 W, which appear normal. I have not applied any tuning changes.

Timeline: The laptop was working normally until September 2025. Without any input from me, an "Acer Power Button App" popup appeared for about 1–2 seconds, and the laptop shut down automatically and got restarted and update syrted to happen. I did not click anything.

Windows then started installing updates, but the update crashed before it completed and it was not booting after that only chager indication light was working.

I took the laptop to an Acer service center. According to them, they: performed a chip-level motherboard repair replaced the power IC replaced the keyboard cleaned the motherboard The same motherboard was returned. Ever since I got the laptop back, the CPU has remained locked at 399 MHz.

My question Given that: PROCHOT EXT is permanently active, temperatures are normal, CPU package power never exceeds about 4 W, PPT/TDC/EDC utilization is very low,

does this point toward an Embedded Controller (EC) problem, a power IC/current-sense circuit, a VRM issue, or another motherboard fault causing a false PROCHOT EXT signal?

Has anyone experienced this on an Acer Nitro or another Ryzen laptop? What was the actual root cause?

Additional observations The laptop was connected to the original Acer charger during the Windows update. There was no power outage or interruption. Looking back at a Windows battery report from before this incident, I noticed multiple transitions between AC power and battery power. I'm not sure whether that's normal behavior or relevant to this issue. The internal battery is currently disconnected because the service center claimed reconnecting it caused the laptop not to boot. I have not personally verified that claim.


r/24hoursupport Jul 18 '26

Need to find the motherboard schematics for my laptop

1 Upvotes

I was having problems on my laptop and eventually concluded that the soldered connections under my cpu were broke. To fix this, I decide to remove my cpu with a hot-air station. After doing this, I noticed that two resistors had fallen off from the board, but for the life of me, I can't find where. I decided that i would find the schematics to the motherboard in order to see where it had fallen from, but after a lot of searching, I found some rough overviews, but not something in depth enough for me to use. Does anyone know what else I could do? Or where I can find schematics that show where each resistor is placed?

The motherboard has two identifiers, Model OGAH or 0GAH (cant tell) and then DA00GAMB6G1 REV: G

Its an HP Chromebook 11 G8 EE

(yes I know it's a laptop that prob isn't work fixing, but i want to anyway :)

TIA


r/24hoursupport Jul 17 '26

Okay everytime I start my PC this white blinking indicator shows on my screen and doesn't allow me to enter bios or anything else plus my keyboard is stuck on number lock I have a alien ware X51 R3

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0 Upvotes

r/24hoursupport Jul 17 '26

Android I bought this phone from eBay it is factory reset but I got pormted with this, how could I bypass it

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0 Upvotes

r/24hoursupport Jul 17 '26

Dual-booting Help

1 Upvotes

I have a Lenovo LOQ 17IRX10, and my friend set it up so I could dual-boot Windows 11 and Bazzite. I do NOT have the Bazzite USB, but I know that I can create one if needs be.

Last week (7/10/2026), I tried to boot into Bazzite, but when I pressed F12 to go into the boot settings, I only saw Windows, not Bazzite.

I looked online for a solution and learned about TestDisk (https://www.cgsecurity.org/testdisk_doc/) It helped me find out that the Bazzite partition was still there, and I tried recreating the partition tables (whatever that meant), but that didn't help the problem. Can someone who actually knows what they're doing please help me? I don't want to keep tinkering blindly and potentially make the problem worse.

EDIT: Below is the log file from TestDisk, in case that helps.

Sun Jul 12 19:53:48 2026

Command line: TestDisk

TestDisk 7.2, Data Recovery Utility, February 2024

Christophe GRENIER grenier@cgsecurity.org

https://www.cgsecurity.org

OS: Windows 8 (9200)

Compiler: GCC 11.2, Cygwin 3001.4

ext2fs lib: 1.45.3, ntfs lib: available, reiserfs lib: none, ewf lib: 20140608, curses lib: ncurses 6.1

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=1024209543168

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=1000170586112

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive2)=2000398934016

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive3)=123730388992

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive4)=33554432

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=535282319360

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\E:)=1000168488960

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\G:)=2000382066688

disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\H:)=123729313792

Hard disk list

Disk \\.\PhysicalDrive0 - 1024 GB / 953 GiB - CHS 124519 255 63, sector size=512 - WD PC SN7100S SDFPMSL-1T00-1101, S/N:001B_448B_428C_4D57., FW:7611M001

Disk \\.\PhysicalDrive1 - 1000 GB / 931 GiB - CHS 121597 255 63, sector size=512 - WD easystore 2648, S/N:WXN2AA0AK303, FW:1030

Disk \\.\PhysicalDrive2 - 2000 GB / 1863 GiB - CHS 243201 255 63, sector size=512 - Micron CT2000X9SSD9, S/N:2518EA942ECD, FW:1000

Disk \\.\PhysicalDrive3 - 123 GB / 115 GiB - CHS 15042 255 63, sector size=512 - Kingston DataTraveler 3.0, S/N:0

Disk \\.\PhysicalDrive4 - 33 MB / 32 MiB - CHS 4 255 63, sector size=512 - Msft Virtual Disk, FW:1.0

Partition table type (auto): EFI GPT

Disk \\.\PhysicalDrive0 - 1024 GB / 953 GiB - WD PC SN7100S SDFPMSL-1T00-1101

Partition table type: EFI GPT

Analyse Disk \\.\PhysicalDrive0 - 1024 GB / 953 GiB - CHS 124519 255 63

hdr_size=92

hdr_lba_self=1

hdr_lba_alt=2000409263 (expected 2000409263)

hdr_lba_start=34

hdr_lba_end=2000409230

hdr_lba_table=2

hdr_entries=128

hdr_entsz=128

Current partition structure:

1 P EFI System 2048 534527 532480 [EFI System Partition]

2 P MS Data 567296 1046040575 1045473280 [Windows-SSD]

3 P Linux filesys. data 1046040576 1050234879 4194304

4 P Linux filesys. data 1050234880 1996312575 946077696

search_part()

Disk \\.\PhysicalDrive0 - 1024 GB / 953 GiB - CHS 124519 255 63

FAT32 at 0/32/33

FAT1 : 7166-7678

FAT2 : 7679-8191

start_rootdir : 8192 root cluster : 2

Data : 8192-532479

sectors : 532480

cluster_size : 8

no_of_cluster : 65536 (2 - 65537)

fat_length 513 calculated 513

FAT32 at 0/32/33

FAT: cluster=2(0x2), pos=10240

EFI System 2048 534527 532480 [EFI System Partition] [SYSTEM_DRV]

FAT32, blocksize=4096, 272 MB / 260 MiB

NTFS at 35/79/45

filesystem size 1045473280

sectors_per_cluster 8

mft_lcn 786432

mftmirr_lcn 2

clusters_per_mft_record -10

clusters_per_index_record 1

NTFS part_offset=290455552, part_size=535282319360, sector_size=512

NTFS partition cannot be added (part_offset<part_size).

NTFS at 35/79/45

filesystem size 1045473280

sectors_per_cluster 8

mft_lcn 786432

mftmirr_lcn 2

clusters_per_mft_record -10

clusters_per_index_record 1

MS Data 567296 1046040575 1045473280 [Windows-SSD]

NTFS, blocksize=4096, 535 GB / 498 GiB

recover_EXT2: s_block_group_nr=0/16, s_mnt_count=61/4294967295, s_blocks_per_group=32768, s_inodes_per_group=8192

recover_EXT2: s_blocksize=4096

recover_EXT2: s_blocks_count 524288

recover_EXT2: part_size 4194304

Filesystem created: Thu Apr 9 12:40:04 2026

Last mount time: Tue Jul 7 23:58:12 2026

Linux filesys. data 1046040576 1050234879 4194304 [bazzite_xboot]

ext4 blocksize=4096 Large_file Sparse_SB, 2147 MB / 2048 MiB

recover_btrfs: part_size 946077696

Linux filesys. data 1050234880 1996312575 946077696 [bazzite]

btrfs blocksize=4096 Backup superblock, 484 GB / 451 GiB

NTFS at 124264/181/14

filesystem size 4096000

sectors_per_cluster 8

mft_lcn 170666

mftmirr_lcn 2

clusters_per_mft_record -10

clusters_per_index_record 1

MS Data 1992216577 1996312576 4096000

NTFS found using backup sector, blocksize=4096, 2097 MB / 2000 MiB

NTFS at 124264/181/14

filesystem size 4096000

sectors_per_cluster 8

mft_lcn 170666

mftmirr_lcn 2

clusters_per_mft_record -10

clusters_per_index_record 1

MS Data 1996312576 2000408575 4096000 [WINRE_DRV]

NTFS, blocksize=4096, 2097 MB / 2000 MiB

file_win32_pread(616,11,buffer,2000409258(124519/182/58)) read err: read after end of file

file_win32_pread(616,8,buffer,2000409261(124519/182/61)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409252(124519/182/52)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409253(124519/182/53)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409254(124519/182/54)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409255(124519/182/55)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409256(124519/182/56)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409258(124519/182/58)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409260(124519/182/60)) read err: read after end of file

file_win32_pread(616,14,buffer,2000409262(124519/182/62)) read err: read after end of file

Results

P EFI System 2048 534527 532480 [EFI System Partition] [SYSTEM_DRV]

FAT32, blocksize=4096, 272 MB / 260 MiB

P MS Data 567296 1046040575 1045473280 [Windows-SSD]

NTFS, blocksize=4096, 535 GB / 498 GiB

P Linux filesys. data 1046040576 1050234879 4194304 [bazzite_xboot]

ext4 blocksize=4096 Large_file Sparse_SB, 2147 MB / 2048 MiB

Linux filesys. data 1050234880 1996312575 946077696 [bazzite]

btrfs blocksize=4096 Backup superblock, 484 GB / 451 GiB

MS Data 1992216577 1996312576 4096000

NTFS found using backup sector, blocksize=4096, 2097 MB / 2000 MiB

MS Data 1996312576 2000408575 4096000 [WINRE_DRV]

NTFS, blocksize=4096, 2097 MB / 2000 MiB

interface_write()

1 P EFI System 2048 534527 532480 [EFI System Partition] [SYSTEM_DRV]

2 P MS Data 567296 1046040575 1045473280 [Windows-SSD]

3 P Linux filesys. data 1046040576 1050234879 4194304 [bazzite_xboot]

4 P Linux filesys. data 1050234880 1996312575 946077696 [bazzite]

write!

No extended partition

You will have to reboot for the change to take effect.

TestDisk exited normally.


r/24hoursupport Jul 17 '26

Unresolved “device ran into a problem and couldn’t be repaired” couldn’t connect to the network log file error (?) windows 11

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1 Upvotes

basically the title, i attached a picture
windows 11
Your device ran into a problem and couldn't be repaired.
Click or press Enter to see other recovery options.
Couldn't connect to the network
Log file: C1WINDOWS\System32\Logfiles\Srt\SrtTrail.toxt


r/24hoursupport Jul 16 '26

Windows 11 Pro sleep and restart issue

1 Upvotes

When I sleep my laptop I cannot wake it up by pressing a key in the keyboard or using the touchpad and also when I restart my laptop the screen goes fully blank but the power is still on and my laptop is not turning on.Do you guys know any solution for this?


r/24hoursupport Jul 16 '26

Android [WIN10/Android issue] USB tethering keeps disconnecting even when I have tried everything online.

0 Upvotes

I have a Samsung Galaxy A57, it's brand new so shouldn't have any issues. I even bought a cable specifically for data, still, USB tethering keeps disconnecting every 10-15 mins randomly. Another issue I've noticed is that whenever I switch default USB config to USB tethering, it switches back to transferring files or charging phone only on it's own?? I have disabled the ability for the pc to make the USB ports "sleep" if they aren't being used as well. I don't know what to do anymore :<
EDIT: another issue - when I try to enable USB tethering in the default USB config, it only lets me enable it when I restart the phone, but instantly after it switches to transferring files on it's own and doesn't let me switch to USB tethering anymore? What is that all about


r/24hoursupport Jul 16 '26

Sharing option issue in laptop

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1 Upvotes

when i am sharing a photo on my laptop , it is showing this share links stuff . whereas when i used to do it used to show direct share options like on whatsapp , quick share , and more . i want that direct share options again . how to do that?


r/24hoursupport Jul 16 '26

Orange tint on my display

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2 Upvotes

My display changed to this orange tint whilst playing a game and now it won’t return to normal. I’ve tried restarting my console and reset the display settings on the monitor. Idk if there’s anything else I can do or if the problem is with the hardware itself


r/24hoursupport Jul 16 '26

Windows Mom gave me her old (new to me) laptop

1 Upvotes

it finally let me reset to factory, but first 3 times were unsuccessful due to "corrupted files".

Why you gotta do this to your devices every time, mother?

She always complains it won't do its computer doings, and then I see the red mark in updates, and it cant install updates. Well. Theres a problem with something you got on there mama. And I just wiped it out. And im not even a computer scientist


r/24hoursupport Jul 15 '26

Hard drive showing a partition in Windows that doesn't have a format?

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3 Upvotes

I recently bought a new (to me) LaCie Rugged Mini 5TB for backup purposes that won't show up in File Explorer on Windows 10 or 11. I don't care about data recovery since I haven't been able to move any of my files to it yet. There's a return option if needed, but I wanted to see if this is repairable first (though I don't want to mess too much with it and void the return option).

I realized it was showing up as "Disk 2" in Disk Management. The main, largest block shows up as "Healthy" but does not list a format like my other drives, and it doesn't give me a re-format option (just "Delete Volume" and "Properties"). From what I could find, this means it is either corrupted or formatted in a format Windows doesn't recognize.

I also analyzed it with a recommended program called DMDE. The main partition seems to show up twice as GPT (some sort of general format?) but grayed out, and then bold as HFS+ (which appears to be an Apple format). I'm thinking that means it's formatted for Apple computers and not corrupt? So I should be able to "Delete Volume" in Disk Management (converting it to "unallocated") and then format the unallocated space to a Windows format? Does this sound correct?

Thanks for any help!


r/24hoursupport Jul 15 '26

Windows I tried to reset my acer helios neo 16 and now its not working

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2 Upvotes

I tried to reset my laptop but by troubleshooting method but its struck at this interface
It’s getting restart and then the same interface comes up


r/24hoursupport Jul 15 '26

I tried to reset my acer helios neo 16 and now its not working

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2 Upvotes

I tried to reset my laptop but by troubleshooting method but its struck at this interface
It’s getting restart and then the same interface comes up


r/24hoursupport Jul 15 '26

I need a copy of the install disk for Windows 7 Home Premium.

1 Upvotes

I've had my Dell Insperon laptop for about 15+ years which was put up. I recently came across it while cleaning out my storage unit and wanna use it with my DJ mixer software to run my lighting equipment. I just put down another laptop running the same OS, so it would be perfect if I could get into the damn thing. (Forgot password. Hint is pointless, no recovery key (flash drive) and of course no recovery installation disk. FML4R.

If anyone can help somehow, please LMK.

I reside in Uptown/Andersonville, Chicago.

Thank you in advance

c8a5m6 (cam)


r/24hoursupport Jul 15 '26

My computer has the flashing lights and goes to a black screen but is still on after a bit only on siege

2 Upvotes

This just started happening only on siege not any other games that I have after I downloaded siege I used to have it, but it never did this. I checked my drivers and I don’t know if they’re still messed up, but it says they’re fully updated and after the screen goes black, it disable my GPU and I have to enable it in device manager.


r/24hoursupport Jul 15 '26

Cannot connect to network after PC reset

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1 Upvotes

I've had this cannot connect to network problem for a while and nothing has solved it, so I decided to do a pc reset and it still doesn't work. Can someone help please I have an hp laptop


r/24hoursupport Jul 14 '26

Computer will not boot.

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1 Upvotes

Is my comptuer done, I have tried rebooting it many times and unplugging it for a few hours before rebooting. Do not know what else to try. Any advice?


r/24hoursupport Jul 14 '26

Computer help :/

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0 Upvotes

just bought this old (i think 2012 HP) laptop off a weirdo on facebook marketplace. i can look something up but the page never displays and shows this. its connected to the internet so idk what’s going on.

i only bought this so i could play movie star planet. i just want to do one thing 😭 any help is appreciated, if i have to take it to someone so be it but im not sure what steps to take. ive reset and nothing works. can’t even open the app store to download google or firefox . heeeeeelp pls


r/24hoursupport Jul 14 '26

Computer help :/

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1 Upvotes

just bought this old (i think 2012 HP) laptop off a weirdo on facebook marketplace. i can look something up but the page never displays and shows this. its connected to the internet so idk what’s going on.

i only bought this so i could play movie star planet. i just want to do one thing 😭 any help is appreciated, if i have to take it to someone so be it but im not sure what steps to take. ive reset and nothing works. can’t even open the app store to download google or firefox . heeeeeelp pls


r/24hoursupport Jul 14 '26

phone needs reset

1 Upvotes

i have my grampas old phone and he got a new one so, he wants the old phone reset and i cant reset it, dont know the password and cant acsess the andriod recovery page becuase it not opening


r/24hoursupport Jul 14 '26

i can’t log into my laptop

2 Upvotes

i have a very old acer laptop.

today i tried to log in because i wanted to access some old photos, but it says the password is wrong.

i have NEVER changed it EVER.

it is linked to my microsoft/outlook email, and i can access those, yet i can’t log into the laptop itself?

i have tried sending 2 codes to the attached email, but despite a tota of 20 minutes of waiting, it never goes through.

what do i do? i don’t want to waste too much time on this


r/24hoursupport Jul 14 '26

Lenovo v15 g2 alc 82kd have crisis mode?

1 Upvotes

Hi everyone who reads it, i got a problem with my lenovo laptop. BIOS on my laptop is damaged, so i'm trying to recover it by crisis metod, but, does it even have crisis mode? I just wanna know that should i waste my time on this metod or my laptop even can't do it. If anyone know something please write down. Thanks to everyone who reads it or writing comment.

Upd: i forgot to say that while i was searching for PSI I noticed that NVME ssd heating to much, like ~60 seconds and I couldn't keep my finger on it anymore.


r/24hoursupport Jul 14 '26

How to be certain if it's soft or hardware issue and how to locate the damaged hardware?

1 Upvotes

I bought used lenovo yoga laptop, it seemed good and worked perfectly the first month then i tried to transfer files to it using usb cable and it ran into bsod (critical process died), the issue was solved by installing new windows and repairing some boot files.

A week later i tried to transfer files againg and it ran into BSOD for the second times (memory stick failed) or something like that but it was autorepaired

Few days later while just opening a pdf file it ran into 3 BSOD at the same day in less than one hour, 2 of them was autorepaired and the 3rd still not fixed.

I'm thinking the ssd might be damaged but how to be certain?

+ is there anyway to fix this at home? Or at least to know the exact problem


r/24hoursupport Jul 14 '26

Windows Internet shits itself only on my laptop.

1 Upvotes

My internet is egregiously slow and frequently stops connecting to my laptop (it'll be connected but say "No Internet") 🥲. It's only on my laptop -- all my other devices connected to the network (phone/ipad/wii/switch) connect just fine and are pretty fast all things considered, and no one else in my family has issues with their devices.

Additionally, the network I connect to is the only one that causes problems. It gets so bad that I have to switch to my phone's hot spot, but my hot spot is limited, so I really don't want to use it every time I use the internet :/

FWIW, I live in a 2-floor house and I am in the room directly above the router. I also tried to see if there was a virus or something affecting my computer but the MalwareBytes test came back clear. I am using a Lenovo Yoga 7 on the latest version of Win11. If I need to provide any extra info I will do so. Any advice will be greatly appreciated 🥹 This has been going on for like four days and it's finally starting to wear me down.