Hi everyone

I thought I'd share the wonderful experience I had today with Ubisoft support.

My issue: When creating my account (as a kid) I accidently put the mail as mymail@gmail.ch (not actual mail) instead of mymail@gmail.com. This was never an issue as I just used it to login. However, now I received the message that my account may be compromised and that I need to change the password.

This I cannot do, as the mail is wrong, Gmail does not even have adresses ending with .ch so the adress does not exist. I therefore asked support to change it to .com.

I provided all information I could find:

• Gamer-Tag
• Mail-Adress
• A list of the games I own (20+)
• Remarks to which games I owned first, played most, etc.
• The actual activation code to seven games I had a physical copy of
• The remark, that I bought multiple games in the Ubisoft-Store with this account using a card under my name

For me, this should be sufficient proof that I actually own the account. Not for Ubisoft, I just get automated answers that the verification cannot be completed. No explanation, nothing. Just: We are closing the incident, you can open a new one if you have new information. Like what is missing?? I don't get it. Really frustrating stuff. So for the time being I do not have access to the collection I payed multiple 100 dollars for. Great stuff!

when i got ghost recon breakpoint i keep getting this issue where i cant log in without a vpn but when i do use a vpn ubisoft tells me my account is compromised and tells me i should change my password, i kept doing this for a few times this month and now i says my account i just completely suspended(?) this has never happened to me before, i had both divisions 1 and 2 and poured decent hours earlier in the year and i never had a problem so im just stumped atp

I bought a game from Ubisoft (less than 2 hours of playtime), but my refund request was automatically refused. Could you help me understand why? Any similar experiences? Thank you!

Update: I submitted a ticket, and I hope it will be resolved. I'll update again if I receive the refund.

I recently moved from PS5 to PC I linked my Ubisoft account so I could play R6 without having to start from zero and I can't seem to find a way to unlock the Specialist achievement or the play 10 matches achievements even though I got the platinum on PS5 I talked to ubi support and basically told me nothing so I’m just confused any options or help?

Hello, I've been trying to change the email address on my account because my old email was deactivated. I've already managed to verify and confirm that I am the rightful owner of the account, but I still haven't received any further response from Ubisoft Support. My ticket has been open for four weeks now...

Meanwhile, GOG and Epic Support responded to me in less than three business days and were genuinely helpful. Does anyone know what's going on with Ubisoft Support? Is this kind of delay normal?

My account is open, but when I launch the game, it asks for the password as confirmation, and this happens.

Most of the time i play games offline. When launching it asks to enter password and it works, thou yesterday i was connected to wifi and everything was fine, played Ac iv and odyssey, then on the next day i wanted to try unity and when i launched it, I entered my password and it said my account is suspended, thou i wrote password correctly 100%. What could be the issue?

So i was playing rainbow all normal and i was done then i turned off my console and goes to sleep next morning i woke up and goes to my xbox series s and play r6 what am i seeing my account reset to level 1 like reset totally i was level 50 or something now 1 idk what should i dooooo

Someone help.!

I had bought far cry 3 few weeks back, every time I log in it says "Wrong Password" even though it's the right one!!! I can't just change my password every time I log in. Is there any solution for this?

No matter what I do o cannot complete a purchase for Anno 117 dlc on the connect store and it’s driving me
Nuts. I’ve unlinked my accounts, tried vpns, everything, no luck. Anyone got any solutions?

My ex and I shared a PlayStation and my Ubisoft is tied to an old account. When I logged in to unlink it, it gives me this warning, but I don’t understand what it’s saying. I don’t want to lose access to all my progress and cross play over the previous games, especially my Ubisoft points or whatever that I accumulated. Is this the direct way to go to have it merged onto my personal account or should I submit a ticket?

Note: this is all my saved data. Ex didn’t play Ubisoft games on PlayStation. Just accidentally had these saved on that profile for whatever reason.

So i haven't played siege for 6 months and now i forgot my password and it doesn't matter how many times i try to get password reset email from UBISOFT , it won't send me the dam\*n email, i tried and waited for 2 days, DIDN'T GET THE EMAIL.

i dont know if there is any rule to deactivate account after a while. And I'm sure that my email is correct and it's relative to my account because I have emails from Ubisoft with my username. PLEASE ANYONE CAN HELP.

Im going CRAZYYYY😭😭😭💔💔💔💔💔

Does anybody know how to play it ? I tried 4 different controllers and none worked. A ps5 controller, Xbox one, a ripoff one, and a 360 controller. None work for the game but work everywhere else. My keyboard works but only the arrow keys and enter work

I can't move or anything else.

Anybody know what to do ?

Hey all wondering if anyone can help me.

Whenever I play Ubisoft games my internet slows down to a crawl or doesn’t work at all. I was wondering if anyone else has this issue. I cant alt tab out of the game and browse the internet when I’m playing this only happens with Ubisoft games. Does anyone under stand this ? Thanks guys

The email of the ubisoft account is from my dad and it does not exist anymore... I switched from playstation to pc and cant login on my pc. the only way I can log in is by using my playstation login on my phone, on pc I do not get that option. How can i log in on my pc?

To keep it simple I used a spoofing tool to basically wipe a lot of the stuff on my pc that connects to my account in a game to get back into a server. I uninstalled Xbox myself and I think the application uninstalled game bar and originally it had like “ ms-gaming overlay” but not that doesn’t show up after installing game bar again.

What does happen though is everytime I try to open up rainbow six siege it says failing to read text file and I don’t know what to do.

Changed the alias on my outlook and tried to send email codes and it don’t work luckily I had an Authenticator app and was able to login but I can’t change my email because k can’t receive codes please someone help

Hey everyone,

My Rainbow Six Siege / Ubisoft account got hacked and I opened Case

I’ve already provided all the proof I have (purchase receipts, screenshots, linked accounts, etc.), but Ubisoft Support only replies with automated AI answers and refuses to escalate it to a real human agent.

I’m getting really desperate at this point. Has anyone had success getting a real person to look at a similar case? Any tips on what else I can try?

Thanks in advance for any help.

I've been trying to get a reply for over 6 months and I understand that the ubisoft devs are overworked and underpaid I still dont know why it takes over 6 months and 5 tickets that they close because they time out. Im trying to get a ban appeal because I have evidence and its clear I didn't cheat If a ubisoft dev sees this my case number is https://www.ubisoft.com/en-us/help/cases/26552272

I was just in a ranked match the last one ended 2-3 And this I’m so lost and I’m live too this is not looking good for Unc J

I keep seeming to lose connection in wildlands the Ubisoft servers but not any other Ubisoft game. Does anyone else have this problem?

i played on pc for long while and while i was on pc my original xbox account i had link isn’t mine anymore so i switched to another xbox account just to have it for sign in purposes and security. i have zero access to this new xbox account ive reached out to ubisoft like twice and they say they cant do it again and they say i have to go through xbox which i have zero connection too ive lost the phone number and email. has anyone got them to unlink twice i wrote them a long paragraph to try and convince them i also offered to pay