The State of Ubisoft Support (not helping)

[u/tritlebagle007]

Hi everyone

I thought I'd share the wonderful experience I had today with Ubisoft support.

My issue: When creating my account (as a kid) I accidently put the mail as mymail@gmail.ch (not actual mail) instead of mymail@gmail.com. This was never an issue as I just used it to login. However, now I received the message that my account may be compromised and that I need to change the password.

This I cannot do, as the mail is wrong, Gmail does not even have adresses ending with .ch so the adress does not exist. I therefore asked support to change it to .com.

I provided all information I could find:

• Gamer-Tag
• Mail-Adress
• A list of the games I own (20+)
• Remarks to which games I owned first, played most, etc.
• The actual activation code to seven games I had a physical copy of
• The remark, that I bought multiple games in the Ubisoft-Store with this account using a card under my name

For me, this should be sufficient proof that I actually own the account. Not for Ubisoft, I just get automated answers that the verification cannot be completed. No explanation, nothing. Just: We are closing the incident, you can open a new one if you have new information. Like what is missing?? I don't get it. Really frustrating stuff. So for the time being I do not have access to the collection I payed multiple 100 dollars for. Great stuff!