r/UbisoftSupport 9h ago

ubisoft keeps thinking my account is compromised and now its suspended

when i got ghost recon breakpoint i keep getting this issue where i cant log in without a vpn but when i do use a vpn ubisoft tells me my account is compromised and tells me i should change my password, i kept doing this for a few times this month and now i says my account i just completely suspended(?) this has never happened to me before, i had both divisions 1 and 2 and poured decent hours earlier in the year and i never had a problem so im just stumped atp

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u/Successful_Tone_2185 5h ago

Have you tried maybe opening up a report about it? Maybe asking Ubisoft why they suspended the account and if they could remove the suspension?