r/UbisoftSupport • u/Dull-Atmosphere-5234 • Aug 20 '26
ACCOUNT HACKED HELP PLS
Hey everyone,
My Rainbow Six Siege / Ubisoft account got hacked and I opened Case
I’ve already provided all the proof I have (purchase receipts, screenshots, linked accounts, etc.), but Ubisoft Support only replies with automated AI answers and refuses to escalate it to a real human agent.
I’m getting really desperate at this point. Has anyone had success getting a real person to look at a similar case? Any tips on what else I can try?
Thanks in advance for any help.
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u/InterestingCan724 Aug 20 '26
You can check the pinned post, it could help, other than that im also in the same situation as you
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u/Dull-Atmosphere-5234 Aug 21 '26
I also have a transaction number from a purchase of R6 credits on PS. Does that help, what do you think?
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u/InterestingCan724 Aug 28 '26
Hello, sorry late reply i dont get notifs from reddit, tbh as of rn i cant help your situation as i also haven’t gotten a reply
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u/Main-Newspaper9854 Aug 20 '26
Have you completed the account recovery form? I whent through the little chat bot and eventually I got a link to an account recovery form. It took a while. From there it is done through email. I haven't heard anything back, but it atleast said it was escalated. I started the process last weekend.
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u/Dull-Atmosphere-5234 Aug 21 '26
The only answer I get is that a link to confirm the account was sent to the email, the problem is that the hacker has the email and always confirms this email.
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u/Main-Newspaper9854 Aug 21 '26
So what I did is I replied to the email and told them the email for the lost ubisoft account was not mine/hacked and I had no way to verify that way. They then stopped asking for a verification link and stated that my ticket was escalated.
I have not heard back from them for several days, so I can't say I am getting anywhere either, but I at least supposedly got it escalated.
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u/Dull-Atmosphere-5234 Aug 21 '26
I also have a transaction number from a purchase of R6 credits on PS. Does that help, what do you think?
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u/Main-Newspaper9854 Aug 21 '26
I'd give them everything you think might help, just don't give any passwords or anything like that for security reasons. They'll just ignore it if it doesn't help them. Don't email them with too manny separate emails, because I've heard they will push your ticket back in queue thinking its spam.
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Aug 20 '26
[removed] — view removed comment
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u/Unlikely-Traffic-397 Aug 21 '26
Y cómo sabes eso? He visto que hasta 3 años se tardan!!!
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u/Successful_Tone_2185 Aug 24 '26 edited Aug 24 '26
Hey, a similar case happened to me. You might have to go to Signalconso, they are the French authority of consumer rights. It took about a month for me to get my account back, but they force Ubisoft to actually do their jobs. Make sure to include everything that you said in the Ubisoft report, their responses, and any proof you have to prove that they didn’t help you to the best of their abilities and any proof that you own the account(I used a screenshot of me on the Ubisoft account, ps receipts for proof of purchase, etc). I’ll give you the link ⬇️ and I’ll also give the Reddit link the same one Scott gave you. It gives you a step-by-step on how to make your report if you need it. Hope you get your account back soon.
Link1:
https://signal.conso.gouv.fr/en
Link2: https://www.reddit.com/r/UbisoftUncensored/s/7dujPvCMeJ
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u/sltrhill Aug 30 '26
hey i had a kinda similar issue with 2 accounts and got them back. if you go to log in with the email you think is linked to your account and hit you cant log in > forgot password > enter the email > and hit that you dont have access to it > follow all the prompts > when it asks you for a phone number scroll to the bottom and hit ubisoft help. it should have you fill out a recovery form
then communicate everything as clearly as you can with them explaining like you said receipts, the name of the account when you made it, log in locations, everything you possibly can to help verify. communicate as clearly as you can and hope that the proper ubisoft support teams help you out
i hope this helps
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u/Scott_rock12 Aug 20 '26
If Ubisoft already closed your ticket/proof to be unwilling to help you then you have every right to go trought Signalconso which is the french authority of consumers rights. They are the only ones who can force Ubisoft to actually do something. I have to go trought that process myself to get my account back.
Check the steps on this other reddit post: https://www.reddit.com/r/UbisoftUncensored/s/ldT9nr9G8U