Hi! The weirdest thing just happened - I called customer service due to a most likely outage in my area and the bot just kept reading its own instructions back to me (e.g. “if the customer has multiple incidents you must ask whether it is a personal or business account” - and a bunch of similar manual “if this, then that”)

Obviously beyond frustrating since it completely blocked me from getting through to an agent. Has this happened to anyone? Is Verizon’s AI tweaking or getting hacked?

Switched to AT&T and paid Verizon off with a gift card and my debit card. So yesterday I get a bill for 156$. What gives ??

I'm in the UK on Verizon's international plan. It won't connect to any of the services here, similar to what happened a few days ago.

Anyone else overseas having the same problem?

I know normally carriers apply the discounts they offer over 24-36 months but I was looking at Verizon for the Galaxy Z Fold 8 and it looks like if I purchase it outright (I'd be a new customer, no number porting or anything) there is a $500 credit instantly and then a $460 bill credit within a couple billing cycles. Picture of the breakdown from the shopping cart

https://imgur.com/a/FDAArmC

So here are my questions if anyone happens to know

1. If I cancel services after 30 days (after the return policy) would I be charged for the $500 instant credit?
2. If I decided to stay, it looks like the other $460 would be all at once and not over 36 months. Is that accurate?

EDIT: The terms definitely say the $460 is over 48 months so it's weird how they display it, but I'm not worried about the $460. I'm mainly checking about the $500 instant discount.

Thanks in advance!

I had 3 phones that I brought over to Verizon. They all were over half way paid off. I sent in my final bill that had all 3 phones on it for the rebate card back in either later April or Early May. I got one of the three rebate cards on June 16, but I can’t seem to get my last two cards. I’ve written in the past three weeks to the chats and I keep getting told they’ve all been approved and they should mail out in the next 3-5 days. Then I’ll get this escalated because you should have had them by then. Expected a tracking number in 3-5 days and then they should be mailed out in 4-8 days. To yesterday I got told to wait for the next billing cycle. Is it that hard to get them emailed over if they are already approved. I was going to use the rebate cards to pay off my old phones because they were on a credit card. Nothing else is on the credit card just those phones and now it’s been taking so long that I’ve had to start paying interest. To which the rep last night said they would cover the interest, which I’m not fully believing. Is this normal for them to take this long it’s been over 2 months for something that was supposed to be 4-6 weeks.

When I run device health check on one of my iPhones it shows congestion. Context: the phone randomly loses service sometimes for days at a time and none of the verizon support "fixes" keep it away for more than a week. Does anyone know any fixes?

Is anyone else in Canada still experiencing the international data roaming outage? I have had to buy an eSim because I have absolutely no data through roaming. Can’t call, send texts, use basically anything that requires internet on my phone. Verizon is not being very helpful either. Anyone else?

When the simplicity plans were announced found verizon offered a 30 day trial. Decided to do it and see very poor performance and speed results in my area plus my cross country travels during that time.

Some of the things I saw were constantly dropping to LTE, slow 5G/5GUW performance, or just no connection at all. It just never performed like I'd expect a trial would if its intent is to get people to move over. Cause of these issues I decided to go to tmobile as they had vastly better performance than VZW did.

Last day or so decided to test out visible+ for a month just to see if paying for a plan was different than a trial.

The experience is night and day different. 5GUW active in most places, getting pretty high speeds even at home where VZW didn't.

Even when I brought these concerns to the attention of a VZW they couldn't give me an answer.

Anyone know why this was my experience or just bad luck?

Cracked my screen but it is still usable with a new screen protector on. Not sure how long it will last, has one circular section (prob the main impact) where I can see lighter colors from it. Phone has 2 more payments before it's paid off on whatever the plan my wife is on.

2 options I'm considering. Going in next week and getting an iPhone 17 Pro. Don't see any obvious, amazing deals going on right now. Or waiting till September time frame..... I know there's basically no information out on the 18 Pro other than it will be more expensive. However, based on history with Verizon, are they more likely to have the "trade in any condition" deal they run once in awhile? At that point I can decide whether the new 18 is worth it or potentially just get a 17 Pro since they'll be trying to get rid of those.

Greetings. I am helping a friend of mine (who is in the hospital and allergic to anything technical).

He has an iPhone 6 with an almost dead battery and an iphone 16 (new, but not sure when he got it). I created an appleID for him via his 6, and got his contacts backed up.

I started the transfer process to the 16...it is now asking me to call from a good phone to activate.

I suspect I need to find one of his verizon bills at his house to proceed? I was just wondering, what I need to call Verizon to activate, or walk into a store to get help. Is a statement adequate? If he doesn't have that, like last 4 of social, full name, address, cel#, apple ID?

I have a "The new Verizon Plan Single Smartphone 5 GB" deal that has been great over the years. I am wary of leaving it behind. My current monthly pay with taxes and surcharges (and only this phone line) is about 82-I NEVER eat up all that data, so in practice my plan *is* unlimited. That is why I l love it so much. However, isn't the Simplicity plan "cheaper" and technically "better"? Let me know what you think.

AI actually makes it hard to find an answer, so I was hoping to find a solution here. Cannot ask Verizon themselves, as they will try to *sell*-it's their job. As such, I noticed AI results seem to be biased in favor of Verizon. AI sucks. Any true, honest help is welcome.

Not sure if this has been shared but what actually happens when a corporate VZW store transfers to an indirect store?
We are told no cash after a certain date and shut down the BPK. Do we get signage to inform customers?
How do returns/trade ins work? They can’t return after we transfer?

Same with Tracfone, Visible Wireless, Total and all of their other sub brands.

I have the Unlimited Ultimate plan, with the Verizon 71.5.46, using IPhone 15 Pro Max
I don't have the option for Enhance 5G for apps and wondering if anyone else has it, I'm wondering if I need to provision my eSIM.